Wells Fargo Bank

I had to make a deposit at my bank and don’t normally go inside but had to make a visit. The parking lot wasn’t full and I was able to find a parking space. Inside the line wasn’t too long and four tellers were open but the transactions and the socializing was a bit tedious. It never fails that if you only have one simple transaction, you get to wait in a slow line. The transaction only took less than 5 minutes but the waiting was longer.

This branch needs to staff up on its tellers. Lines are long and more help is needed to get them moving. Parking lot is packed. Get rid of the greeters who say «hello» and add no value and and hire a teller instead.

mofos just gonna leave you on the line. I don’t see why someone cant go out of their way to for 5 minutes. I mean what kind of customer service operation is this? Going inside the office is still a long wait. I see bankers fooling around and chilling. Work is called ‘work’ for a reason move, keep busy, assist people. instead of screwing around. Accurate information isn’t given. «Kenny» the guy who answers the phone, always says can I leave a message such and such is on lunch or is with a customer. Well guess what I never get a call back and next thing is no one goes out of their ways to help me out. I’m a customer too cmon guys. What’s the point of having your job if your not doing it?

Marques and George were great bankers, it’s a reason why Wells Fargo has been around for ages because of great people like these two young men.

The bank closest to my house, if I need to make a quick, quick ATM run I’ll come here.
Three things I don’t do at this bank:
1. Cash checks
2. Try and navigate through the horrendous parking lot
3. Use the ATM at night
It gets the job done in a pinch, but if you can find another WF to go to, do that.

I go to this branch because it is near my mailbox where there is free parking. It is also near a small Safeway supermarket which has nicer stuff than the Food Maxx near Fruitvale. This branch is fine for my needs (though often very busy) and the employees are very nice. Some of the women who work here have eccentric hairstyles, which I appreciate. The people who work here are very genuine to me.

I rarely, if ever have business inside the bank but when you get married and plan on merging your accounts with your husband’s– you gotta go in. We live in between two different Wells Fargo locations, decided on this one as the closer of the two, and headed on over.
Firstly, parking does suck. But! Welcome to life in the ~*big city*~ where parking is at a premium basically anywhere you go at all times. Dimond District is tiny anyway and a major thoroughfare for cars and buses, PLUS packed to the brim with businesses so, why would you expect awesome parking? Not to mention the parking issue isn’t really their fault so… take some deep breaths and get ready for a wait if you have to do your banking inside. It just kinda comes with the territory, it seems.
Anyhow, we find parking about a block away, put an hour on the meter, and headed in only to find the longest damn line I’ve ever seen at the bank. Bummer! We were greeted and a young woman asked us to take a seat and she’d have someone help us out with our account merging in just a moment. A few moments go by and my husband starts to worry that maybe she’s forgotten about us, since she’s been helping tons of other people in the mean time, but nope! Not forgotten! Just a busy bank on a busy Friday. The young woman asks us to follow her to her desk and this is where the real four star review comes from–
Uri! She’s awesome! She got us the help we needed as quick as humanly possible, was kind and gave us excellent customer service. We barely had to do anything at all besides show her our marriage license, social security cards, and driver’s licenses! She did all the other work and explained very clearly and concisely what was happening and what the next best course of action would be for me re: direct deposit, when to close my remaining account, and when to come back to see her specifically to finalize the whole thing. She fast-​tracked us through the business line to withdraw the money in my savings to close it out (and waited with us in line!) and another man helped us put it in our joint savings and we were done! Shook hands, thanked her for her help, and we got the heck outta there. I can’t say that will always be experience there but I usually do my banking online and at the ATM unless I absolutely MUST go in.
Until further notice, this bank is alright by me :) Thanks again, Uri!

Line inside the bank is always pack. But it moves pretty quick. Downside is the parking lot is horrible. Hard to find parking all the time.

What’s the point of having a line for business customers when the tellers keep skipping over it? There will be 20 people in the regular line and I’ll be the first and only person in the business line and the one business teller keeps passing me up while she and the other 6 tellers take regular customers. By the time I get called, it’s the same as if I waited with everyone else. I’m so sick of this shitty service.
On another note, one of the bankers once ran a credit check on me for a line of credit when I specifically told her not to and I refused to sign the form authorizing it. I got a notification from my credit monitoring service of the attempted inquiry. Luckily I have a security freeze on my credit so no inquiry was posed to my credit. But I’m pretty sure they violated laws and I plan on reporting them to the Federal Trade Commission.

Waiting waiting waiting… At this particular Wells Fargo, I tend to wait much longer than usual. It’s not as nice as other ones. The teller doesn’t seem too friendly, however one time a lead teller helped me with my transaction and her service was superb. Very pretty, and started an engaging conversation. Yet we had to cut it short because the line is forming again. When I’m not in a rush I will come here.

I hate the parking

Come here often to do deposits at the outside ATM’s. If you’re here, you better be careful and attentive to your surroundings. Numerous people i know have been robbed while at the ATM, once a person was sucker punched and robbed.

I banked there a few years ago where they opened up a checking account for me that was supposed to be free and I ended up being charged. I ended up closing that account and said, «Okay, by gones.»
More recently, while withdrawing cash at this Wells Fargo bank on one sunny Saturday afternoon, I was told that I could upgrade my savings account to get a higher yield. After telling me it would only take a few minutes, it ended up taking almost an hour when it was all said and done. Then, later I find out the high yield savings account was not getting the high yield because the banker goofed and assigned it to my minor savings account which does not qualify for the high yield benefit. The funny part is that while I was in the bank, they noticed this discrepancy and had to correct it — this is partially why it took a while. So I thought they corrected it but unfortunately, they did not. So I feel like I wasted my time, had to re-​set up my automatic transfers and I am left confused which account was which as I had similar balances in both.
Moral of the story, just say NO to upgrades as it is probably too good to be true and you might end up wasting time and confusing yourself in the end.
I love Wells Fargo and have banked with them forever but these two experiences at this particular branch has left a bad taste in my mouth and therefore I have to write this review to forewarn others about the lack of competency of the bankers in this branch.

I must say that they have been pretty good at fixing their errors.
Unfortunately Thier mistakes cost me a lot of time and frustration in working with a deceased friend’s estate and trust.
Am I wrong to expect bankers to know how to handle end of life banking issues? Well they certainly do not here!
They created at least 4 accounts that had to be closed because they failed to set them up properly.
I must say that they were willing to give me very personal attention and fix all the problems that they created. Now every time I go there I get very good service.

Worst bank ever.
I have never been treated well at any Wells Fargo Bank, but this one is almost as bad as the one on University and San Pablo in Berkeley.
If you don’t have an account there, you might as well not even bother to come in, you’ll be ignored for along time. Even if the check is from a Wells Fargo, they won’t cash it for you, or they’ll charge you like a check cashing place, then the teller has the audacity to ask if I want to open an account, HA!
If I need to open a new bank account, I’ll take my business elsewhere.
Worst bank ever.

The service at this bank is a surprise. I’m treated better here than the outlets in the Financial District. The customers are not particularly flush with wealth, but the management treats everyone well, taking folks out of line if they have a simple deposit, asking if they can help, etc. The security guard holds the door open and smiles at you. Overall, a pleasant experience.
The parking lot is always full.)-:

This is an update strictly for the so-​called security guard in the parking lot!
All BS to the side! The dude was in the corner of the parking lot by the door allowing someone to sell whatever they were selling DVD’s or CD’s with a shoebox and a list!
Then if that was not enough, the dude is walking in behind me, and fills out a withdrawal slip to make his own purchases! Aint that about a Breezy!
When I really aint got stuff else to do, I’m going to be just like my Auntie, and go talk to managers about stuff like that, and start calling people complaining! I mean WTF was he controlling, Who was next in line to look at the long list of movies that the hustla had!

This branch is a bit smaller than the ones in San Leandro or Piedmont, but not as dinky as the one in Safeway off Broadway– which makes it perfect. Eugene has helped me in the past, and has a great personality which makes me comfortable. Others who have helped me have listened to the problem I had and promptly solved it without a hassle. I like this one because they’re not too snooty, and there not idiots either.

Wow, I like Wells Fargo in general, but I’ve never seen such horrible customer service and lack of compassion at a bank as I experienced at this branch today. In fact, it was so bad that it was the first time that I felt compelled to actually post something on Unilocal,despite the fact that I’ve been referring to its reviews for a year now. Whoever the manager-​in-​charge was today (man, I really wish that I had asked her name), was so unsympathetic that I think she should seriously reconsider her career choice. I’ll spare you the specific details, but I guarantee I will not be dealing with this branch of Wells Fargo again, despite the fact that it is the closest one to my home in Fruitvale. It will be worth taking the bus trip to another one in order to avoid ever having to interact with that woman again.