The Pawsitively Pampered Pet

Been great. .. reliable, easy to work with. I’ve been a client for 5 years.

Can’t say enough. Nice, nice people. Totally reliable and competent, even with somewhat demanding requests like watering each part of the garden differently, sitting companionably with semi-​feral cats, and more. They genuinely love animals. Worth every penny.

We were delighted with Jill and PPP. They took care of our house and pups last September and did a great job. When we got back, the house was tidy and the garden watered, and the pups were fat and sassy as ever. Jill left a nice note for us and the neighbors remarked that they had no problems with the dogs barking, etc.
We hired Jill to walk the pups a couple of times before we left, to meet the neighbors, and get some phone numbers of folks she could call in case of an emergency. A couple of our neighbors are now interested in hiring PPP to care for their dogs.
Jill has walked the pups a couple of times since then, and obviously, our crazy little terriers adore her. We highly recommend Heidi, Jill and Pawsitively Pampered Pets.

I first started working with PPP/​Heidi about 10+ years ago for my cat. I was always impressed that my otherwise surly old man cat seemed cool with «the help» and that the PPP folks always left a lovely handwritten note about Buzzy, plants, and general goings-​on. A very nice personal touch (I’m a note-​leaver too so especially appreciate it). House, yard, and cat were all left in terrific condition on multiple occasions. Well, that cat passed away in 2005 and now I’ve reconnected with PPP to take care of my new 2-​year old sibling kitties. They’ll probably hide under the bed the whole time, but I am genuinely relieved that Heidi’s business is still going strong because I know they’ll be well-​taken care of by people that genuine love animals and provide fantastic care. And, that helps me have a more relaxed trip away. Highly recommended.

I’ve been with Pawsitively Pampered Pet since October 2000. Yes, it’s amazing and true, we’ve been using them for 11 years and Heidi and her crew have been the best. They take care of our 2 cats while we’re on vacation, sometimes 3 weeks at a stretch, and when we’d come back, the house would be completely spotless and the cats as happy as ever. I love the little notes they would leave on our return so we could read up on how the cats had fared, both mentally and physically, while we were away (and actually if we were gone for a long vacation like 3 weeks, Heidi would email us to give us a quick update as well, so we didn’t worry). I recommend them to anyone who needs a reliable pet sitting service. We couldn’t be more pleased with how loving and caring they’ve been with our kitties. They’re awesome.

I am not particularly good about writing reviews, but I felt compelled to write one for these guys. I have had two really good experiences with them — for dog walking services and in-​home overnight care for my two beloved four-​legged friends. I was a bit stressed out about these plans given that I was leaving my pets in my home and counting on PPP to come over and take care of them once I left. Well, in each case it worked out swimmingly. They are real professionals, and I am incredibly appreciative of the LONG notes they leave behind with details of what occurred in my absence. The notes reflect a thoughtfulness and caring that really made me feel great about my choice to hire PPP. I saw someone on Unilocal griped that the in-​home care is done by someone other than the owners. That is true, but I couldn’t be happier with the way the person they sent to my home behaved. He showed up on time, left a 3-​page note for me, tidied up (including taking out my garbage) after his stay, and even put the bedding through the washer/​dryer before leaving. The dogs were also happy and content when I got home. In all, I think their prices are very reasonable and they offer a great service. I am a skeptic when it comes to my «kids» but PPP has two thumbs up from me. :)

We have worked with Heidi several times over the last couple years. We have had really good experiences.
The first time I needed her services, it was a last minute request because one of the cats got sick & I needed a pro to give medicine in our absence. Heidi came to our house & did a walk-​through with the person who would take care of our cats (Lynn). They thought of things I would not have & took a lot of notes.
We came back several days later to 3 really happy cats. The house was as clean as we left it & all was well.
Now, that sounds like what you would expect. True. But it’s not the experience I have had with other cat sitters (not in the Bay Area, so don’t make any guesses). On the last occasion we worked with that «sitter,» we came home to wet human foot prints through the entire house and 3 traumatized cats. One of the cats had stopped bathing herself & had a huge hair matt on her back! The sitter hadn’t noticed. Amazing.
So, with the folks at Pawsitively Pampered Pet, when we come home to cats that are really happy, we deeply appreciate it. They’re our kids, after all, & their welfare is important to us. Heidi seems to understand that & act accordingly.

The crew at PPP have been taking care of my sweet cat for almost 10 years. They are dependable AND go the extra mile! Most importantly, my incredibly finnicky and stranger — phobic feline friend loves them — which is a better recommendation than I could give. I’ve recommended Heidi and team to my friends and neighbors.

Very, very happy with the service from Heidi. Came home after a couple of weeks to a very happy cat and a very clean house (or at least as clean as it was before I left– my house is full of clutter at the best of times).
Heidi is very careful to prepare well and get tons of detailed info– even down to letting me know to contact my vet with her name which would never have occurred to me. This is a sharp contrast to other sitters I’ve used who are more the «give me the keys and I’ll feed her now and then» type.
I got regular updates and photos of a happy looking cat whilst I was away which was very reassuring. PPP are reasonably priced and it’s abundantly clear that she and Ryan love animals, which is the most reassuring thing of all!
I will definitely be using Heidi’s services again.

I called to set up pet sitting service for my 2 dogs while i would be away on vacation. Heidi called back to say that they would be available for pet sitting during that time and gave me all the details that they require at least 2 times a day visits… which i was fine with, even though i didn’t really need 2 visits a day (family in area to visit dogs at night) but was still willing to pay $ 23 per visit so at $ 46 a day for 16 days would total $ 736. Here’s where the problem come in. I asked to set up a meeting with her to come and meet with myself and my dogs. She informed me that it would not be her that would be pet sitting, but 2 different people and that it would only be possible to meet with one of the sitters and not both. I explained that one of my dogs is skittish with new people and would need to meet the people first before some stranger just shows up in my house. Still not possible and she she told me that they would not be able to pet sit for me because of this? This sounded a little sketchy to me! Why would i allow someone I’ve never met to have a key to my home and take care of my animals… Glad they decided they could not pet sit for us after all… i read some of the other reviews on here which confirmed what i had suspected. Just read them for yourself. I was able to find another pet sitter that was more than willing to bring the 2 people who would be sitting my dogs while gone. They even came out the same day! They showed concern for my dog with new people issues and she took to them very quickly. Not only that… they will come once a day at $ 17 a visit… i’m saving money and piece of mind. My suggestion… do your homework and look around elsewhere… there are people out there that are truly animal lovers and not just acting as a business in it for the money.

I have been using «The Pawsitively Pampered Pet» service for care of my large dog (Hitch) and cat (Sadie) for the last 6 months or so. I can’t recommend them highly enough!!! They are completely trustworthy and it doesn’t even enter my mind to be concerned about my pets while I travel both for work or pleasure often. They are flexible and easy to book and work with. When I return I can tell my animals are content and well cared for! They’ve never missed a visit, always return phone calls within the hour if not sooner, and are a pure joy to work with. I feel blessed to have found them and I know Hitch and Sadie stress much less being able to remain in their home and know that this service will come care for them when it’s needed.
I can’t recommend them highly enough! Extremely satisified!!!

I love these guys and the dogs love them too. Friendly, professional & reliable.

I just returned from a another weekend away during which I was truly able to relax knowing that PPP was taking excellent care of my cats and home, once again. That mental peace is priceless to me.
I’m a former professional Dog Trainer and recommended Heidi and Pawsitively Pampered Pets to my clients for 3 years. I always followed up to make sure that they were satisfied with my referral. They were, every single time. I never got a single complaint.
When I moved several years ago and could no longer trade pet-​sitting services with a fellow pet professional, I gave PPP a try. Since then, I’ve trusted my cats and home to PPP at least a dozen times. My standards are high, and they are met or exceeded every time. PPP is a very professionally run organization with considerable pet expertise. They genuinely care about client satisfaction and my pets’ health and well-​being. They are flexible and have met my (sometimes unusual) requests every time, with a smile.
Oops — I’d better call now before they book up for Thanksgiving.. .

Boerns.
We left for a week, and had them come in and take care of our cats. I don’t know how it happened, and I don’t really care, but there was a bunch of kitty litter piled up behind the litter box… which the cats found and used. floor covered in all sorts of mess… and a note was left for us upon our return which was written by someone who was not the same person who came to the house and introduced herself as the sitter. cats dish was also empty when we got back… boerns indeed.

I was just looking up pet sitter reviews because our regular pet sitter from Red Rover (who we love) is not available for our next trip. I came across all the glowing reviews for PPP and could not sign out without giving another perspective.
We were long time customers with Heidi and for a long time we were very happy with the pet sitters she sent to care for our pets. But, at some point, there seemed to be a revolving door of pet sitters and the quality went down hill. The last time we used one of the pet sitters (November 2005) we came home to a house of horrors. Our house was a total mess. Cannot even describe the feeling we had walking into the house. Not sure how often, if at all, the dogs were taken out. When we told Heidi we would not pay for the services she actually called several times and left messages saying we still needed to pay her «or else». We ended up writing a letter of complaint to the agency who gives these folks their credentials… lo and behold, months and months later we got a letter of apology. It was a very nice letter, but by then, it was too little too late.
Given all the positive reviews, maybe Heidi is back to doing a better job screening her pet sitters. If you do decide to try these folks out because of all the other glowing reviews make sure you interview the person coming over to do the actual job and talk to other people who have actually had them stay in their home.

We trust no one else with our sweet babies (house rabbits). PPPs attend to them as if ours were their own pets. Things are clean and pets happy when we return. They always leave a note reviewing the time and how the «kids» were.
Our refrigerator broke on a long trip and they offered to clean it out for us!
They go above and beyond.

It’s four days before we leave for our visit back east, and I am frantically searching for a cat-​sitter. Everyone I know (and everyone they know) is going away for the holidays. I begin knocking on doors in our apt. building, starting with the friendly girls across the hall. Turns out they’re going away too, but they’ve got a cat-​sitter: Enter Heidi and The Pawsitively Pampered Pet.
I was a bit hesitant, because the last professional cat-​sitter we used couldn’t even get our friendly feline out from under the bed, and left a note saying she didn’t see that cat once during the 10 days we were gone. But, I was also desperate, and the girls gave Heidi an enthusiastic seal of approval, so I called.
Flash forward to our return home: A sweet hand-​written card from Lynn (the employee who was responsible for visiting Bear), a freshly-​cleaned litter box (so relieved to have that chore taken care of), and most importantly, a completely relaxed and happy kitty (this has NEVER happened before).
Bear is my baby, and I don’t trust her care to just anyone. The Pawsitively Pampered Pet wowed me, and I’d give them 6 stars if I could.