Tez Marble

We bought a beautiful slab of green quartzite that we love from Tez. We had spent many hours of looking for quartzite and granite slabs in other Bay Area stores before going to Tez for the first time. We immediately spotted a slab of quartzite that was unlike anything we had seen in
other stores. Sales Manager Michael Demordaunt had the slab moved so we could see it better and we knew it was what we wanted. Michel gave us a very good price for the stone and fabrication then held the slab for us until we were ready to have it cut and installed.
Tez’s fabricator, Euro Marble & Granite worked with us to determine the best way to cut the slab. They were prompt in making the templates, cutting and installing the countertops for our bathrooms. We are very happy with the experience and the finished countertops. We would definitely shop at Tez Marble again when we renovate our kitchen. We have recommended Tez to friends and will continue to do so.

They have great selection of tiles. I was remodeling a bathroom and really enjoyed working with Dorota, who advised me to buy this amazing Italian porcelain tiles. My bathroom will look amazing thanks to her knowledge and great customer service!

I did 3 projects using tez marbles. There are a lot of selection with cheaper alternatives with good quality.
Plan to give this place a little bit of time, Michael is a great guy that can help you out, but do keep in mind he’s one person. So I would recommend having some pictures on your phone ready or printed out so he can answer quick questions.

We purchased granite for our fireplace remodel over a year ago from Tez, worked with Michael who’s an absolute gem of a salesman. I think the hardest part of this purchase was actually choosing which granite would be perfect. After the choice was made everything went very smoothly, from being confident in the referral Michael made for the cutter/​installer, to the quick & efficient manner in which the granite was picked up, template made, granite cut & finally installed, grouted where needed & then sealed.
We also have plans for the very near future to re-​do our kitchen. The floor we put in the kitchen will run throughout the entryway, the hallway, the guest bathroom & laundry room, +/​-​1,400 sq ft. Searched many places but found what we want for marble floors at Tez. Michael suggested we take home a couple of tiles to see what it looks like in our home, which is great because we’re able to see how it matches up with the remodeled fireplace & family room. Now I just need to pin down my favorite granite slab (s) at Tez for countertops!
Because we had such an outstandingly positive prior experience with Michael, & Tez, this will be our vendor of choice when needing tiles, stone, granite, etc… Don’t know how their pricing compares to other similar businesses, but my dad always said you get what you pay for, so it’s with it to us for quality — both in the product quality department & the customer service department.
Their new location at Hegenberger Court is very nice, well organized & clean… what can I say? I love the new showroom!

We have purchased several items from Tez Marble over the past few years and have been extremely satisfied with their product quality, pricing and service. We have also referred friends and they have shared the same experience without exception. We have worked exclusively with Michael and he has provided outstanding guidance and service. I highly recommend Tez Marble for their marble, tile and hardscape materials! You should also stop by and see their new showroom — it’s fantastic!

Tez Marble has a great selection. Michael is very knowledgeable and is very good at helping you to find what you’re looking for. He’s a great listener, and very good with customers. I make sure to stop at Tez Marble whenever I’m looking for natural stone. They have the best in materials for all price points and the quality is always exceptional.

The first time I came here I had only a general idea of how I wanted to design my bathroom so the selection was pretty overwhelming. Plus they were pretty busy. It didn’t seem like there was a good way to note which tiles I was interested in and we ended up duplicating efforts as I took pictures but then had problems finding the tiles in the display when the salesperson came back to ask if I had any questions. I was given a general price range for the pieces I expressed interest in and it was recommended that I return on a weekday when they are much slower and could take time with me. So why the five star rating?
I shopped at other places and picked out tiles but what kept eluding me was attractive tiles that could be used for the floor of our shower that met the specs my contractor laid out. He needed 4×4 or smaller and I had originally picked out large shower floor tiles. The big box stores either had tiles that couldn’t be used for shower floors or that I couldn’t see before buying. I tried another warehouse type store and didn’t like the selection and couldn’t wait a week for the items to be shipped. Then I started getting desperate. In order to stay on schedule with a tight project timeline I needed to get my contractor the tiles within the next 48 hours only I was leaving for a conference that night!
So I came back to Tez in a tizzy looking for their shower floor tile selection 4×4 or smaller available immediately or next day. With that criteria Michael pointed me towards the tile I could consider and Fatima helped me to review the options. They had an excellent selection to choose from and I appreciate their patience and gravitas in that critical moment for me. Since I brought my other samples I was able to choose the perfect complement — a gorgeous Travertine tile that reminds me of the sun-​warmed stones of southern France and Italy — and was on my way 45 minutes later with the tiles in hand for a great price.
I should have bought all of the tile here but since I didn’t here’s what I learned:
1) If you are just coming to browse your experience probably won’t be as satisfactory. Having a specific idea of what you want (material of tile, size, color scheme, price per square foot and general related décor) in a store with this much selection is super helpful.
2) If you don’t know what you want try to come during a weekday.
3) Tez can come through in a clutch situation when no one else can.
Update: 10÷16÷15 Their new showroom is AMAZING! Must see!
Update: 2÷4÷2016 Just went back and ordered fireplace tile. Dorota was super helpful as I weighed options. Can’t wait until the order comes in.

No star if possible. Reviewers are correct, selection is big, but customer service is TINY! Absolutely horrible customer retention practices. The owner needs to learn alittle bit about customer service. False advertisement, signs show prices of tiles as SALE! After everything was rung up and paid for, right before we were going to pick up our order, owner decides to squeeze another $ 100 out of us and told us the price on the sign is for Bulk purchase but NO WHERE on the sign did it indicate that. All it says was SALE! and whatever price we paid for.
GREEDY OWNER! So we decided to get our money back. Owner lost the sale and a customer because he tried to make an extra $ 100 from us after he made the mistake of false advertisement. Fix your signs if they are not correct. So instead of making less on the sale, he ended up making nothing and also losing $ 60 on credit card fees and lost a customer forever. We are never going back there again. I rather pay alittle more to an honest Business who treats their customers well!
He could have honor his mistake, honor the price he advertised at, make less but still make a profit, and then inform the customer that he rung them up for less then he intend on selling the product and that the price tag was wrong (a difference of about $ 0.75 cents per square feet) and keep a new customer happy and coming back. But no, GREEDY OWNER lost a customer forever!

Just wrapping up a renovation for a client and didn’t want to forget to recognize those outstanding professionals who made it all possible, including Michael from Tez Marble. If you want the best selection of «in-​stock» natural stone, look no further. I know of no store with more to select from that you can take home the same day. Just fabulous! And the service could not be better. Michael is the consummate professional… always greeting you with a smile and more than accommodating. It is clear to me that he understands the value of building long term customer relationships, and I look forward to seeing him and his team during my next renovation project.

My wife and I had visited other stores prior to our bathroom remodel and then were told about Tez Marble in Oakland. We visited the location and it was like being in a candy store. They have a huge selection of beautiful, natural stone and everything in between. If you need something, Tez Marble has it. Michael helped us and he was very knowledgeable and incredibly helpful. He spent the time to take us through the huge warehouse and describe the various types of materials we were interested in, what was required for installation and he even provided us with samples to take home and think about. I not only recommend Tez Marble for your stone or tile needs but when you do visit the store, I highly recommend that you ask for Michael. He is friendly, patient and very knowledgeable about the products they carry

These guys are great. Michael is awesome to work with, he makes everything so easy. My wife and I are real estate brokers who also rehab homes. When it came to remodeling our own bathroom Michael took the time to show my wife every slab in the color she wanted. That meant getting out the crane and moving each and every slab. I think they have the best selection in the Bay Area.

We had a wonderful experience at this place. There is a very extensive inventory very well displayed. It could be overwhelming, but we got immediate help from the very welcoming Michael DeMordaunt. He steered us to the perfect choice and we made a decision in record time for us. Subsequently, he has been available and helpful to answer questions. We highly recommend Michael and Tez Marble.

Literally the worst customer experience you could ask for. There’s a guy there named Michael who is great, friendly, and remembers you when you come back. Then there’s «the other guy.» If you enjoy being ignored after multiple emails phone calls and faxes regarding an order you’re trying to place with them, then this is the place for you! Apparently going on vacation means that your order is suspended until that person gets back from vacation, and not, «let me forward your order on to someone who is actually working when I’m on vacation.»
Sure they have a fairly wide selection, but good luck dealing with these folks once you’ve made your decision and want to do something as silly as place your order over the phone and not have to drive down to the warehouse on a busy weekday. Three weeks after initially contacting them about trying to place an order (via fax, email and phone), I found that my card was magically charged without so much as an email confirmation or phone call. Then two weeks later I call them back wondering why my tiles weren’t there yet and got the response «nobody called you?»
Never. Buying. From. Tez. Again.

Great service, prices and selection! Very happy with this business.
Gary & Debbie Damele, Alameda, CA

Ah, yet another remodeling review. Hold onto your keyboards because here it comes:
Hubby and I had been searching a long time for our new kitchen counters. We likely went to a dozen places looking at marble and granite and glass and anything else you can put on a counter. Most of the places had the same old stuff — you know, the sparkly granite that looks like it should be in a Brazilian disco? Anyway, we were coming back from San Leandro, talking in the truck about which granite we hated the least, when we saw a parking lot full of granite on the side of 880.
Hubby: «Let’s look at one more place.»
Me: «Do they have a bar?»
Hubby: «I don’t think so.»
Me: «Then why do we want to go there?»
Hubby: «They might have something better than the stuff that we hate.»
Me: Sigh. «Okay.»
We get into the parking lot just as they were closing, but the nice man let us in anyway. The moment we got out of the truck, we spied the most beautiful piece of granite. It was not ugly or sparkly, but exactly what we were looking for. *insert choir of angels here*
Then we walked inside to find the most extensive showroom we had seen. It was a thing of beauty, and if they served food and drink and had rooms, we would have stayed there for days. It was better than a candy store. Really! Anyway, we browsed a bit, felt bad about keeping them after hours and made a deal for the slab. We left very happy knowing that we didn’t have to settle for less than what we really wanted. Hubby went the next day and paid the cash deposit for the slab and was told they would contact us to arrange for the install.
Fast forward a few months. We get a grumpy call from Chris (who is actually really nice, just wait for it) asking when we were going to finish paying for our slab. Hubby being… well, Hubby, says, «After you install it!!» This started a whole chain of events that is odd and somewhat remarkable (but unsurprising to those of you following the drama of our remodel).
After several phones calls with Chris, we end up scheduling the installer to come out and measure. He does and tells us he will be there to install at a certain day and time. Yup, you guessed it. That didn’t happen. In fact, when Hubby called him around noon on the day he was supposed to be installing (after Hubby waited all morning for him) he said, «What’s your problem?» to Hubby. Not a good thing. In fact, the guy hadn’t even cut the slab yet. We were ready to get our money back and go someplace else.
Chris was so nice though. He really worked with us to make things right. He called another installer who came out, measured, cut and did a great installation. It was a long process from beginning to end, and a lot of drama along the way, but in the end it was all good.
We’ll be back to Tez because of Chris and because of the great selection of home improvement goodies. Not sure if we’ll use them again for any installs though.

poor quality control — we spent $ 2000 on marble tile from them (5 – 10 per square foot). Before placing our order they told us we could inspect all the tile when we came to pick it up. After paying in full, when we went to pick up the tile they told us that it came in bundles of 8 tiles and we could only inspect the unwrapped bundles, exposing only parts of ²⁄₃ of the tile. They brought the tile to the truck and the employees grumbled and complained when I said I wanted to inspect each unwrapped bundle. They were too busy unloading a truck, and acted as though I was a high maintainence b*tch.
If they had paid that much for tile or anything else, I am sure they would have wanted to inspect it too, especially since there are no returns. We got it home and opened the bundles and 15−20% are unusable. Some tiles had big cracks through them and had been glued back together. Some had air bubbles from when the stone formed, creating a hole that you could see through in the center of the tile. Some of them had cutting marks in the tile face, permanent deep scratches and at least one tile face had been polished on half the tile while the other half was unpolished. What the heck?!
never again!

I discovered this place last night on the internet and visited it today.
Incredible selection. Huge. Like two enormous warehouses. Helpful. Everything is IN STOCK. I mean everything. Super low prices. I had been in Home Depot the day before and this place was charging a fraction of what that ripoff place charges. And they have boxes of chair rail, pencil rail, the same tile in 12X12, 6X6, 4X4, 3X6, mosaic, you name it. You can match anything, you can do anything, because of the in stock selection. I didn’t need any today, but they have granite slabs, they have vessel sinks that you can take home, no waiting. Amazingly low prices. And all sorts of sale items.
When the salesman (they are all super helpful, all trying to please) added up my order I was just holding my breath, but it was $ 100 for just beautiful tumbled marble, same tile in 3 different sizes. Usually the stores kill you for the small matching pieces, but not here. Instead of having to wait for at least days if not weeks, my tile was in my car and I was driving home (to a waiting contractor) in no time.
This place is a find.