Supercuts

Come here and see Kaitlyn, she’s awesome! She’s the only stylist I have ever made an appointment with, and I’ll continue to do so because she rocks. Parking can be a pain here sometimes.

So I made an appt for 12:30pm showed up at 12:20, checked in and here I still sit, the desk man gave my gal two other gentleman ahead of me, I even let the desk know that I had a 12:30 appt and he still let another customer go ahead of me. I let him know how disappointing this was!!! I Patiently waited for my Gal because she cuts my hair just right, I just know now that making appointment is worthless at Supercuts!

I decided to grow my hair out a couple years ago. After going to about 6 different hair cutting facilities and not getting what I wanted I decided to try Supercuts. I told Kaitlyn what I wanted and she knew exactly what I was talking about. She even recommended a bunch of stuff and gave me numerous tips about hair (I’m a guy… I don’t know this stuff). I won’t go anywhere else… unless she does. Kaitlyn is the best.

I always have a great, hassle free experience at this Supercuts. The best part is I get a cut better than ones I’ve paid 3 or 4 times more for at ‘hipper’ places.
The most enjoyable part of my last few haircuts is that they’ve been given by the ever charming, endearingly quirky and disarmingly insightful Linda who, I might add, gives a stellar cut.
I had actually come to the point in recent years after losing friends/​stylists to a move and/​or career change that I actually preferred stylists who were polite but didn’t really engage in conversation. The reason being that unless they were my friend, or someone I could consider a friend, it would feel like the disingenuous small talk olympics. This is not the case with Linda or the other great stylist ‘GG’ who sadly moved on after my only seeing her a few times. In the current case specifically I’m always sorry the conversation has to end when the cut is over.
I always make sure to tip well, of course, so it was a bit embarrassing when recently the front desk gave my stylist the $ 2 change from the $ 20 bill I gave him (after $ 18 cut) probably out of force of habit (and it was late in the day). Boring story short, it looked like I was giving a $ 2 tip on what was a fantastic haircut after being known to give $ 10 tips. Anyway, I made up for it on the credit card; the point of the story being that despite this somewhat ‘curb your enthusiasm’ moment of awkwardness, I am true blue to Rockridge Supercuts.
P. S. bring change, they can’t always be expected to have it, especially at the end of the day and tipping in cash is much better.

Haircuts here are standard fair in terms of Supercuts locations: neither better nor worse than what you’ll get at other SCs though all the hair stylists are nice and work hard to give you what you want. Unfortunately, the staff’s inability to accurately predict the wait time or honor appointment times has been a consistent problem when I’ve brought my child in for a haircut the last three times. During our most recent visit, we walked in and were told it would be a 45-​minute wait (which was fine because we didn’t have an appointment). However, because it’s impossible to get a three-​year old to sit still for 45 minutes, I asked if we could come back, requesting that the host make sure we had an appointment for 45 minutes from that time so we could get in when we returned without waiting. After wandering around the neighborhood for 45 minutes, we returned only to wait an additional 35 minutes before we were seen (4 other customers were taken before us because «they had earlier appointment times»; what those customers hadn’t already done is wait for 45 minutes by wandering around the neighborhood aimlessly with an antsy three-​year old). So almost an hour and half later, my child got a haircut. To be fair, the host gave me a card for a free haircut on our next visit because he recognized that the wait was unacceptable, but I can’t say there will be a next visit. The upshot: if you’ve got time to burn then this location is fine. If not, either grow your hair a little longer or find a new place to get a trim.

Horrible customer service. Showed up 1 hour before closing and they said they couldn’t accommodate me.

This review is long overdue, because I am a regular here for the last ⁵⁄₆ months. I only come to this place for Kaitlyn, she is the best. I like my haircut certain ways, and this girl gets it right. Guys, come here get your haircut with her. They take appointments, so it’s best to call and ask for her. I don’t live near this park of the town but I still drive 40 mins to get my haircut here ever since I came here last year while visiting a friend. Well, Philz is down the street so good coffee and an awesome haircut why not.

I have a tail.
And my tail has a cowlick.
Imagine a widow’s peak, but on the back of your neck and very unruly.
Most hairdressers try to talk me into shaving my tail. But not Mei at this Supercuts.
Mei actually liked my tail! And, more importantly, she helped me embrace it. She carefully described how she cut these hairs this way and those hairs that way, to tame my tail and its cowlick into a nice shape.
Sure enough, although I can feel my tail’s cowlick with my fingers, when I look in the mirror it all blends together nicely.
Fun, upbeat shop with stylists who seem to enjoy their regular customers. Now that Jenny has left the Alameda location — and with Breanna in the Vallejo store being just too far away — this might become my new regular haircut place.
I’ll be back to see Mei in about a month… gotta keep my tail shapely, after all.

First time coming to this location and got a great cut from Susan. I was a walk-​in and got my turn in less than 10 minutes! She was super quick and did a great job getting the style I wanted, I’m definitely coming back to her to get my cuts :)

I just got a hair cut from this super cuts and was very pleased. I’m not usually down in this part of the bay but needed a place that was quick and convenient. Linda took time to make sure I got what I wanted, and did a great job on the a part of my hair that just always seems to stick straight up after cuts. When she was done my hair lay the way I like it to and I got a great recommendation for a weekend getaway from the conversation we had. Thank you Linda. I will be back next time I am in need of a cut in Rockridge.

I’ve been in twice, once just a few minutes ago, and have had really good experiences both times. The women who work there are nice and quick. My haircut is extremely simple, but you’d be surprised how many more expensive places screw it up. I will definitely be going back. The quality is consistent and the service is speedy. Why pay more?

Omg! Get your hair cut from Kerris! She’s excellent, professional, knows exactly what she’s doing, talented and just a wonderful person! She gave me some free therapy along with my awesome haircut! She helped me feel good, confident, and ready to go out in the world! I never want another haircut from another person ever again!

It appears the offending counter person has left employment with this Supercuts. Other then her offensive nature, I have no complaints with this location. Please note that I am upgrading my review from 1 to 4 stars. Please patronize this location with my blessing.

So I’m updating this to a 3 and rounding up because the manager got back to me and offered me a free service for my trouble. She’s trying to do the right thing, and the haircuts for kids are fine.

Sign on the door says they are open till 7pm. I walked in the door at 6:32, no one waiting to get a hair cut, claimed they were done for the day. My hair cut takes 10 minutes. Wah wah fail.

The old adage, you get what you pay for is doubly true here. Run away. Don’t walk. I went in for a trim and walked out with a butcher job. I asked the girl to keep the length add some layers, apparently that meant keep cutting. She took off about three inches and gave me layers so high up on head that I look like Carol Brady. No exaggeration. I now have a loooong recovery. Don’t waste your time. Go get a real cut from a professional. This place should be renamed Super Bad Cuts.

I don’t think it matters what time you come to this place, there’s always a line. I turned up at 8.01am on Saturday morning, and still had to wait 30 minutes, I’ve been here before at different times, and it’s always the same.
The two hairdressers are friendly enough, although some of the receptionists here can be pretty grumpy (not the one of my most recent visit mind). I’m still annoyed that Supercuts wasn’t able to take the $ 50 gift card I got in credit card points, but to be honest, there’s nowhere else around that’s like this place (I used to go to Sports Clips in Dublin, which is pretty similar, but too far now), and as it happens, I got a particularly good cut on this visit.
Downsides — they don’t take Discover, and you’ll probably need to pay for meter parking (although it’s free holiday parking in Oakland right now).
Of course, there’s a metric boatload of other hair places on College (seems to be the Rockridge weekend industry), but they are booked solid on a Saturday. Come here if you want to be certain of a cut.

I had been to this location once prior, five months ago, and had had a friendly gal (Candace) give me a decent haircut. I liked her, since we got along so well, so this time, I called and asked if she still works there, and was told she did, but she would be in on Saturday, and it was Friday at the time. I REALLY wanted to get my hair cut the same day, since it was my birthday, and I was up for a new look. Well, not TOO new, just my usual cut plus a blowout/​flat iron.
I had them put my name on the list and was willing to have someone else do my cut. When I arrived, I was greeted by a nice Asian gal, and told her I had my name on the list, which she seemed confused about, but nobody was waiting anyhow, so she led me to a chair. Another gal was sitting at the desk, so at first, I thought maybe SHE was the stylist. Anyway, this girl was friendly and sweet to me, I think she is Japanese, which suits me well, since I happen to have a Japanese hubby.
She did a good job cutting to my specified length, and she offered to cut in some layers, which I agree is a good idea to reduce «bulk». She worked VERY FAST, which makes me feel anxious, which I dislike about Supercuts– yet I understand that it’s like the McDonald’s of hair cutting. Get them in, take the money, and kick them out the door. Not my style, but we are on a budget lately. I have actually never had a bad haircut at ANY Supercuts, including many years ago, on the East Coast. My stylist didn’t tell me her name, which I find a bit odd, but she did a good flat iron on my hair, and I walked out looking really good. I was relieved, since I was going out to dinner for my birthday.
Since I sat there otherwise thinking «WHY am I here, I used to go to a nicer salon and had a much higher level of service and feeling of being pampered and able to relax, rather than tense the entire time, due to the RUSHED factor. I hate being rushed for anything. So I am done with Super cuts.

Brought my little nephew here to get his hair cut. The staff is very friendly and Janet was so sweet!
They also have toys for kids to play with in case of a wait. Nice touch.
After it was all done it only cost $ 15! I wish my salon was that affordable.

Its a supercuts for crying out loud! You get what you pay for & for $ 20 its worth it. I get my hair cut here and so does my 4yr old daughter. Everyone has been friendly and we have had no sense or poor understanding or service to date. All the employees are pretty much friendly and I have no complaints. I call ahead and dont wait… not much more to ask.
4stars because its the best for its $!