StorageMart

I have had a storage unit here for many years. I have never had any problems. I just rented another one today. Natnael was the manager who helped me into my new unit. He fixed the problem I had with the website. I had two units rented to me instead of one. He credited my account and let me choose which one I wanted. He was very nice and helpful. I was guided to the unit and inspected it with Natnael. I am now a proud new renter of a storage unit. Yeah!!!

The manager (natnael embaye) is a very profesional, excellent customer service person,
This one of the reasons I m still with this storage.
Thank you for giving me the opportunity to review him.

This place is the worst! First of all, they don’t answer their phone or return calls, which is intolerable. Second, I concur with other reviewers’ remarks about stuff being covered/​soaked with rat excrement. But the last straw was when I went on their website to pay my current rent (and I was sure to click «current charges only» and they charged me for my current rent plus next months rent, which was neither due nor authorized. Second time this has happened and second time I can’t get hold of anyone to resolve the matter. Their prices are slightly lower than others but you get what you pay for.

All my brand new furniture was covered in rat feces and urine and damaged by chew marks after two months of storing here. Their customer service was ok but it took countless hours after moving out of the unit for me to clean everything I had stored here and most of my furniture is permanently damaged from bite marks on the sides. I had to rent a steam cleaner and the low price of the storage unit was NOT worth it because of how much I had to spend on cleaning overall afterwards. I received a follow up from Matt after writing a review similar to this one and he let me know that the manager would contact me but I never heard anything back from anyone. DO NOT STORE HERE unless you’re ok with rats using your belongings as a toilet.

At first, it seemed great. Nice customer service and affordable for a college student. After being gone for a summer and coming back, my roommate found out the unit was COVERED in rat shit/​piss.
I was upset and when I got to the site to move out, I realized I lost my key for the lock.
The guy working was outside smoking & took me inside to help me out. Except the one issue was that he was being rude from the get go. I pleaded to see if he could cut off the lock since my roommate is all moved out and it was just my stuff and I literally just rented the uhaul. He then kept asking me what storage unit I was in when I said I was looking for it in my phone. After him asking me another time with his rude attitude I got mad and told him that he needed to wait. Then he retorted. «I’m trying to help you, I don’t need to do this.» He walked out. Actually guy, it’s your damn job you do need to do it and in case you didn’t know, customer service means not taking the customers attitude personally, especially when you were the one being rude first!
Finally I got the door open (on my own) and I started panicking… it smelled awful too.
After slowly taking out everything one by one and deciding what was good to keep and disinfecting the boxes… I found a dead rat in a giant shopping bag that had one of my mirrors. I was too mortified to take a picture and when I told the guys they just came and picked it up with a napkin like it was no big deal.
At some point during my move in the same dude kept going on the intercom saying,“Customer on the third floor please close the elevator door!” I was on the third floor and I did close it. After going to check on the elevator, I went back to stacking the cart with more of my items. He went on the intercom two more times after that semi-​yelling with an annoyed tone, as if I hadn’t closed the elevator. My guy friend who was there SAW that I closed that elevator and when I double checked. That guy who has been working there the past few days is one rude, unprofessional, and overly sensitive kid. I would NEVER recommend renting from this so called «business.»

Storage Mart on San Pablo has made all my moves incredibly easy. I originally had one existing unit there but I was so happy with storAge Mart and their service I just got a second unit with them for my move that I just finished this week. Yonas has made my move easy and as stress free as possible. His customer service was impeccable. Yonas and John stayed late many times just to accommodate all the customers when I know they didn’t have to. I was definitely guilty of that. I showed up right before closing time a few times and they were both very patient with me. Thank you storAge mart and thank you Yonas!!!

Great value for plenty of storage space in a very convenient location. Everything seems safe and secure. Employees were very helpful and found me the best storage unit for my stuff. They even helped me back the UHaul into the tight garage. Would recommend.

Storage is storage, but these guys make it easy.
Yonas was a lifesaver, switching us in a pinch to a better unit that could accommodate our somewhat bulky cargo once we realized it wouldn’t fit in the unit we originally reserved, and he even helped us move it. They have a hydraulic lift if you ask for one, so if your space is in a loft, you will save your lower lumbar some wear and tear.
Checkout was a breeze, auto-​pay set up. Very affordable, and staff couldn’t have been better.

The best part of this place is the great service– manager Natnael Embaye is courteous and professional and will help you get set up right away. John is also great and very helpful. The second best part of this place is the pricing– great value, especially if you are able to use one of the smaller lofted/​attic-​like spaces in the $ 30−35/month range. Note that these do require first a ride in the freight elevator, followed by locating a metal staircase in order to reach your unit. It’s not recommended to put anything too large/​heavy up there because you will have to lift them up via the metal staircase. I figured this isn’t a big deal since I don’t plan on moving things in and out very often. StorageMart only has 2 parking unloading spots so that can be annoying, but the 3 times I’ve gone so far, I’ve been either able to get one of those spots or one right outside on the street. The street is a bit farther with a dolly, but not too bad at all. Bring your own lock if you don’t want to buy one there. Also bring proof of renter’s or homeowner’s insurance if you don’t want their $ 9.99/month plan. You can elect for autopay. Overall, tops for customer service and value!

Great customer service! Yonas was more than accommodating – very kind staff and very helpful. I was in a rush to store my things before heading out of town and I couldn’t have done it without Yonas. If this place knows what’s good for them, they’ll give him a raise! He’s the reason I chose storage mart and he’ll be the reason I continue business with them in the future. Thanks for everything!

StorageMart was an easy move. When I arrived in the truck I already was being helped with maneuvering safely into the building. It was a smooth stress free experience. A very kind gentleman helped me move my large paintings from beginning to end as I was on my own. I really appreciate the the high level of customer service. They had a good system of someone being at the front desk and another being on the floor ready to help. The price is unbeatable for the sizes, trust me I called 20 other locations. There were no hidden costs or misleading terms and conditions.
I don’t write Unilocal reviews but felt they were worth my time. Thank you for all your help.

I Walked in StorageMart on 5÷29÷2015 and store met the manager Natnael Embaye was very responsive to my needs for a storage unit right way. He was very personable guy as well. He helped me decided on a 10 by 8 unit after looking at a few storage units. Natnael was extremely professional and courteous about my storage needs. I also would like to thank John for his outstanding customer service. He even helped me move up 1 cart of boxes to my storage unit, He explained how to use to security gate code and how to use the freight elevators. Overall my experience at this storageMart was a great and pleasurable one. I would definitely recommend this place to anyone looking for courteous and professional people to lend a hand when you need it most and of course an inexpensive place to store their household goods.

Got a good quote from here over the internet compared to several other places — they were willing to maintain a steady rate over a longer period of time. I spoke to Yonas, and he worked through the service for me. Going over there the process was smooth, I met Yonas in person and he was very friendly and was able to give me a good deal and was kind enough to lend me a lock until I returned back with my own one. This is a good solution for storage options (especially long-​term) it seems.

I reserved a unit online, only to find out that the website errored on my selection and set me up with a smaller unit. Yonas still worked with me and set me up with a proper unit and kept the cost down. After all the processes were done, it was already closing time, however Yonas stayed at the facility until i finished unloading almost an hour and a half later. I can say nothing but good things about my experience there, they definitely have my business.

I really enjoy using the StorageMart on San Pablo. They have very convenient elevators and 4 wheel carts that honestly make having an upstairs unit just as convenient and easy as having one downstairs. I also appreciate that they have the option to set up autopay so I don’t have to worry about paying my bill every month. It is a bit more expensive than I expected, but after shopping around, I found that those are just the prices in the bay area. Real estate is expensive!
On top of that, the office manager Yonas is an extremely friendly and helpful person, and the security guard John is a really funny guy. I always leave feeling happy and satisfied after interacting with them.

I needed last minute storage at a reasonable price, and they had space for me. Customer service has been good every time I’ve been there and the facilities are… adequate.
The freight elevator takes some getting used to and my unit had zero lighting, but I made sure to bring headlamps when I needed access. Admittedly, there are mice hiding in the building, and my unit had plenty of the little explorers, but I was also given plenty of traps (the sticky kind) to put on the floor and just inside the door. Sucks for the mice.
In any case, I found a safe place to store my stuff while I was traveling and it was all right where I left it when I returned. Location was convenient for me as well.

From my first phone call and visit, these guys have me believing that great customer service still exists. Yonas and John were super caring and helpful in making sure I saw and was satisfied with the rental space before I signed up, and have been kind and interested in my happiness every time I dash over for something. THEY are the big value, but the pricing is very competitive!
Do bring a flashlight though, because as with many storage buildings, there’s just not enough light inside your locker…

Yonas was very courteous and professional, and the prices are great. The top units are 5×6 and are sub 30 a month! You need to use a step ladder though.

Awesome place, very clean! great management. They work with you, tell them your situation they care!!! Got a cheap price, even cheaper for being a student! Not sure about the elevator, got a nice storage spot by the entrance :)

DO NOT GO HERE! this place SUCKS!
the elevator never works, loading is super hard, go somewhere else!
*Update*
after i wrote this, i got the note visible at the bottom from some woman who the manager of the place has never heard of.
i went there this morning (7−11−13) and once again, the elevator was broken.
this makes 7 times i’ve tried to get my stuff out and have not been able to.
so, woman who left me the note, try to learn what your talking about before you talk.
also, i wrote this woman a note back explaining the problem and she never replied. what a rip off.
i will say that the manager at the location is super frustrated too and has promised to call me when the dang elevator is working again, so good on him.