Sentry Alarm Systems

I would give no stars if I could. They are the WORST. The review by the previoius guy is 100% right. Their contracts are ridiculous and they have zero interest in customer satisfaction. When we remodelled our house we suspeneded our service and paid just the 40 a month for that 6 month period. Some of the contractors lost the door sensors (which must cost .5 to make) and they wanted to charge me $ 700 to reinstall. ADT and Bay Alarm do this for FREE! I told them I didnt want to double pay for the items twice so could they offer me something else, cameras, etc to go to the end of my crazy long contract or they were going to charge me 800 to cancel. I never heard back from them and I continued to reach out. I have never been more shocked on how I was treated in my life. The sales manager Steve was rude, condesending and even when given another chance to make a sale still treated me horribily. DO NOT DO BUSINESS WITH THEM!

I would warn any person signing up with Sentry Alarm to first look at your contract with them and make sure they don’t have you signed up for an extremely long contract period
When the sale representative came out to my home I signed on the spot paid cash for the operating system because I didn’t want to lease or rent a system. No mention was made of the duration of the contract. It was my error to assume that it would be a standard 12 month contract.
To make a long story short, after 2 years I needed to move out of my house. When I called Sentry Alarm they told me I had signed a 5 year agreement and in order to terminate the agreement I had to pay in full for the remaining 3 years. There was no room for negotiation.
I certainly don’t want to make this a sob story but I’m just wanting to warn other potential customers that their tactics are not aimed at customer service… rather at collections.