Plum Consignment Boutique

Don’t know where to start. Purchased a mink coat here. Employee called manager to make sure I still got the sale discount and the manager insisted I pay $ 120 cash… okaaaay no big deal. Then she handed me the coat and sent me on my way, no receipt nothing (they’re either not paying their taxes or stealing from consignors). Guess it was my own fault I was in a rush but I didn’t think I would have a problem with this coat. Came home put it on and half the sleeve ripped off. Called back the next day and spoke to an employee at plum who apparently called the manager to see what can be done about this while promising me at LEAST store credit. I called back a few times after that looking for the manager and was told they don’t know when she comes in and that she’s not there and have no idea when she will come (lol nice management). I go back there with my mother two days later and the lady (named terry I believe) has no idea why we’re there. No effort to resolve the problem, all we get is «we don’t do returns, you bought it ripped, manager is never here». I’ve shopped at consignments for years and never have I experienced such sh*tty quality or such bad customer service. I was expecting either a refund or for them to fix the giant hole under the armpit but no she refused to help us. On top of everything she REFUSED to call the manager or give us her name OR the manager’s name (isn’t it the managers job to resolve these problems?) And then she offered to give us the receipt we never got at the point of sale lol slick. As she was writing out the receipt she kept asking my mother for her first and last name! All while refusing to reveal her real name and did not even put her initials on the handwritten receipt. First she tells us the managers name is terry (I was told its Mary when I called a few days before wth) and then my mom asks what her name is and she goes I told you it’s terry… I’m suspecting she was the manager/​owner of the store and was just pretending to be an employee. Shady shady shady. If you consign here beware, they encourage customers to pay cash and then pocket the money and claim the merchandise got donated for being in the store too long. Sad because I bought two things from them and I was going to make this my staple store to stop by every now and then. But after this horrible experience I will not be shopping her any longer and will be contacting BBB for their shady unfair ILLEGAL business practices.

Great items my wife loves and always a changing flow of items as well! Great prices and service.

Plum is a top notch consignment shop and a beautiful boutique. It’s an opportunty to clean out your closet and shop some of the finest consignment in the area. The store and merchandise are exceptionally clean and the staff is like having a personal shopper.
They pay 50% of the selling price to the consigner and its only $ 10.00 per year to bring in as much as you want… Any time. You must make an appt. after 60/​days to pick up your check and whatever didn’t sell, they donate to a charitable group for women.
They carry many designer names including LV, Prada, M Kors, TB, and a lot of others that are not knock offs.
Check them out… a fun Thurs. night out with the girls and a great little store!