Pacific Ranges Hoods, Inc

I purchased a Pacific range hood in 2006 for its strong ventilation performance. Recently, the hood light switch for on the control panel went out. I went to the store with my sales order and was assisted by Patrick. He verified my purchase and stated that my range hood parts were warranted for 10 years so they will replace the bad switch, but would need to pay for labor at $ 55 since it was warranted for only 5 years.
Needing the switch repaired, Patrick scheduled a convenient appointment date for Saturday and that I would get a confirmation the day before. On the Friday, I stopped by during lunch since I didn’t get a confirmation. The lady checked the appointment system and couldn’t find my repair job. She was apologetic and said she could reschedule for next Friday, which I accepted. I received a call on Tuesday to confirm the Saturday appointment. The technician came in the scheduled time and efficiently repaired the switch.
Very good technician service, but never entering my repair order into their system was a major error in the process. Hope oversights like this is rare.

Think twice before you buy. The service sucks!
I bought the most expensive range from them 6 month ago. Theirs is more expensive than others, but they make it up by giving you pretty nice gifts. I got one Ekolos 3.8L hot pot (retail for $ 99) and a nice chopping knife.
Exactly 6 month later, the Ekolos 3.8L went dead. They told me since it is a «gift», there is no warranty. Plus, even if you paid for it, nothing they can do either since the warranty is 6 month only.
My range comes with «lifetime warranty». It is not broken yet. But this incident gave me bad feeling on their service level and product quality.
My last Tiger hot pot lasted 10+ years. It was still working when I trash it due to cosmetic reason.

I came here with my mommy on a Sunday to take a look at the woks they had on sale here. I honestly wouldn’t know the first thing about purchasing a wok so I was very glad she was there.
To my surprise, the woman there was very helpful and described the pros and cons of each item. Even though they ran out of stock, she offered to sell us the model for a bigger discount. I feel comfortable buying my kitchen items here and will definitely recommend anyone who is unsure what they want in their kitchen to check this out. Wait for a good sale, which usually happens around Mother’s Day, Christmas, New Years, etc.
At the end of the day, I walked away with a high quality stainless steel pot, a wok, a steamer, and two gifts they were giving away that day. I am loving all the items I purchased so far!

Came here twice to buy rice cookers. The lady was very nice to explain everything and explain all the functions of the product to me thoroughly and actually took her time with me. The second time she remembered me though it was pretty much a year ago since i’ve last visited. I had a lot of fun talking to her and asking her about different products again. She was very very helpful and knowledgeable.

If you stir fry, steam or want a strong ventilation system for your kitchen, check this place out. They will carry more models than your local Home Depot for affordable prices.
Though service is what it is. Visit if your a value shopper.

Nice service, great products, reasonable price = one happy me. The staff is a wee bit pushy, but at least they do it with a smile! And they sent me with gifts to go! sign me up for 5 please!