Old Dominion Freight Line

Thank You for making me 30 min. late for work. Because you chose my driveway to park your truck in front of instead of the street you were actually delvivering to. Disrespectful Driver.

Old Dominion is «proudly anti union»…it’s one of their «five pillars» of the corporate values and proudly displayed in the lobby. I had the temerity to ask why they hate working people so much and I was accosted by their psychotic manager Kevin. After hearing my opinion that I think working people and unions are «A-​OK», he called to police and gave me 90 seconds to leave (not enough time to safely tie down my load). If you pick up a delivery from the Oakland facility on Pardee Drive, don’t interface with the Kevin.

I write this as I sit, still awaiting my delivery. My window was 12 – 4, and it’s now almost 7:00. I’ve called 3 different times simply asking for a new approx time frame. Each time I was told that the driver isn’t answering his cell phone, and once being told that the GPS tracking wasn’t working.
So…finally, my delivery arrived. Over 3 hours past my «delivery window». I think the lack of communication, and respect for my time, is simply unforgivable from this company. Simply keeping me informed would have gone a long way. I would never choose them for any of my shipping needs ever again.

I used OD home services for my move from CA to NV. First move in over 30 years, you can imagine how much stuff I had! Access to the house in CA was tight, I measured 5 or 6 times and asked many questions to make sure the trailer and ramp would fit. The driver was more than a pro, he spotted the trailer perfectly the first try and make it look easy.
Everything on their end happened just the way they said it would, and when they said it would happen. I couldn’t be happier with the move — not to mention that it saved me about $ 2000.
I asked many nervous questions throughout the move since I’ve never talked to anyone who used them before and their Unilocal reviews are mixed, and I don’t trust the lowest bidder. My questions were always promptly and thoroughly answered by the staff on the other end of the phone line or e-​mail.

April 19, 2012, The freight company today sent an experienced driver to our property today in Castro Valley, the lot in which is long and narrow parking lot, Very hard to deliver… he was extremely polite professional delivered the heavy crate swung that truck around like butter on a hot pancake, His professionalism is not seen to much here, I hope Old dominion does our deliveries in the future, rest assure I already mentioned this to our suppliers…

Old Dominion… pretty much everything you don’t want to happen… did. First off, you have about 3 days to have your stuff delivered until they start charging for storage. This is curbside delivery, so an appointment is required… a 4-​hr appt! Even Comcast has 2-​hr appointments. Anyway, after scheduling I was told that the driver will call me 30 minutes in advance, so I could call some muscles to help me move the 200-​lb shipment. I took a half day a work. With just over an hour left in my appointment, I began to wonder if it’ll ever show up… it did in front of my house without any notice. No phone call prior only when he arrived. So, I frantically called my nearest relative. Having him rushed over, we still had to wait for the driver to get off his phone for 10 minutes! UGH… then as he pulled the crate out of the truck, he DROPPED it! OMG… dude, I know it’s heavy but that thing you dropped costs a lot. However, he did help us move the crate to the house. Other than that… I don’t really have many positive things to say.