NorCal Imaging

I just waited an hour to be told that my appointment (scheduled 2 weeks out) for a breast ultrasound was not only scheduled in the wrong location, but additionally on a day where the staff on hand could not see me. I had the number in my phone to show that I had called the correct location and it was not my misunderstanding. I am now scheduled an additional 2 weeks out for a sensitive matter. Pretty sure stress is not helpful in these situations…

After reading these reviews, I was very nervous about going to this facility. However, I had a great experience today, so I wanted to share my experience in hopes that the nurse/​tech and doctor that helped me today would be able to receive some recognition for the support they gave me today.
After waiting in traffic due to super bowl city street closures, I called this location asking if they could see me if I was a bit late; the receptionist said she could take me if I was up to an hour late. That absolutely relaxed my mind and allowed me to traverse the horrible traffic a little less stressed. Once I arrived, the receptionist was polite and friendly. Gave me what I needed in a professional manner and set me up with the necessary paperwork. I was called into my room shortly after the completion of my paperwork, and my tech/​nurse met with me. She was an absolute angel. I was in so much pain, and her consoling touch helped me get through a very uncomfortable time. She explained what the doctor would do when he arrived, and really set the stage for what was going to happen. THANK YOU! She made all the difference. The doctor was also very pleasant and was patient as I was able to move as was required for the scan. The facilities were clean, I felt safe and comfortable, parking was very easy, drive was simple once off the freeway. Was definitely pleased with my overall treatment. Thank you!

Had an X-​ray performed last week and was advised it would be sent to me directly following the completion of a release. Called the office today to inquire about the missing report and a very rude representative, Rebecca (Bianca?), abruptly told me that I was given the wrong information before listening to my question. Avoid their office and go elsewhere if you value consistency.

Horrible front desk experience, I’ve never been here and was directed by my chiropractor, the front guy was just NOT helpful made it seem he didn’t give a ****
.I don’t know your protocol walk me thru, it be considerate to the client just stop being rude to clients, who come in cause they are in discomfort and are concerned about themselves health wise if you hate working with the public so bad than stop inflicting your bad attitude on the public. One of the ladies there asked him do u need help are you overwhelmed, I say yes he was overwhelmed with just being horrible.
Your cattle called to back, I wanted to walk out so bad and all’s I kept thinks was i’ll be done soon and I can get the results to my Dr.
*To the guy who did help at the end of my experience thank you, you also became less gruff just try to listen to the client I even mumbled at one time no one here listens.
Price point is extremely good I thought, I watched and listened, they seem disorganized almost like they don’t know what they’re doing behind the front desk. Oh try this guy «Morning or Good afternoon, or Hi. not just launch into a what do you want… Do you have an appointment sit down …
*The staff from my observation is nice to some people each other, I guess of you want to be treated with any politeness or respect get a job there don’t walk in as a client.
I gave it two stars one for the the quickness in the back really surprised, and for the door that worked as I left… I don’t want to get old if this is what I’m up against.
I really don’t like to write bad reviews.
(I just think also if you guy read what the public says all the way back it looks like 2011 you’ve reviews that seem to have a repetitive theme.)

I was pleasantly surprised to find that the techs and the front desk staff were both very helpful! One woman at the front desk (Gloria?) in particular helped me a lot with the paperwork. The appointment was on-​time and smooth. They very helpfully placed a reminder call the day before, and thank goodness, or I would have easily forgotten. Not the disaster the other reviews are saying!

I don’t know or understand how NorCal can have staff work in there office & answer phones and can not be professional about it (BIANCA) I’m sorry if you are having a bad day or don’t like your job but no reason to be rude to people on the other end especially if calling from a dr office (ME). I think NorCal needs to evaluate there staff better after their 90 day probation.

I’ve been here twice so far and both times I was rather unimpressed by the front desk staff. I generally don’t enjoy eye-​rolling at a medical facility, when I dare to ask questions. The actual medical staff seems to be OK, not the best communicators, but getting the job done.

They were sent a referral at 2:37PM Thursday. When they didn’t call us back by Monday, we called them. They insisted they never received the fax. Checked with MD’s referral office. They sent us the date-​stamped referral. NorCal, when shown this, continued to insist they never received the fax. They refused to accept the hand-​carried printed referral because it didn’t go through their «official» channel (their broken fax machine.) They refused to do the scan even when we offered to pay cash. All of this with the worst indifferent, annoyed attitude. Less than useless.

I was given an appointment for today (Saturday) fortunately I checked the address online and saw that they were closed. I tried calling and only got the recording. I am so glad I checked because I was suppose to drink 32oz of water an hour before my appt. Needless to say I am upset, why would they give me an appt. for Saturday and they are not open?

Worse experience at this location. First the guy who attended my wife saying will cost 60 dollars cause she doesn’t have insurance okay! Then later couple weeks they sent another bill with the new balance… sucks!!! Then my wife go back again to the office and she spoke with the same guy who was helped her and say” sorry it was mistake «but almost three months later they sent the final notice saying if not pay they will sent to collection mmmm!!! This is no good terrible, please check all reviews at this location before you make decisions… But remember this is not the only office in Oakland can help you there more locations. Be aware of this guy maybe his a new employee. Never ever go again and never recommend to any one. If you go to this location please make sure you are at the right location

My very first time here for my very first mammogram. As I was coming round the corner of my car in the lot off Telegraph & Hawthorn, I fell into this giant asphalt hole (that sounds funny… asphalt hole…) that was half covered by a minivan parked there. I fell to my hands and knees in terrible pain, my large tears dripping, turning the loose dirt of the Giant Asphalt Hole to little, sad mud puddles, and I thought, «CRAP, is anyone going to see me hunched over in this side alley lot?» And then I thought «BRILLIANT! Of all the places to sprain my ankle it’s in the parking lot of a major medical center’s X-​Ray & Imaging facility» Then I thought «DAMN, how the hell am I going to get all the way to the front entrance of this major medical facility?» Then, like an anesthesiologist telling you your Morphine is ready, I heard man shout out «Hang on there young lady. I’m coming for you.» And there, coming toward me, slowly but surely, cane in hand, was Random Passerby Leon, a man of a certain age, in the area for a check up following a major stroke 6 years ago which left his entire left side paralyzed — but that didn’t stop him from working his butt off, «Oh, no young lady!» to regain full movement & use of all relevant parts. He saw the whole thing go down and shuffled his way over help me limp inside, first insisting I take his cane (!!!) which I simply could not do, but then settled for taking my purse and demanding I lean on his left arm. What a hero!
On to the more NorCal Imaging Facility-​specifics. So I informed Nicole at the check in desk as to my accident in the parking lot, and also hat I was here for a «mammo,» the officially used medical jargon term as I quickly found out. Nicole was awesome. She told me to take a seat & a doctor and site manager would be out to see me ASAP. She brought me the paperwork, then a doc came over for a cursory exam, helped elevate my leg, ice-​packed it and ordered immediate (and complementary) X-​rays. Then the site manager came over to get the basic details re: the accident and then was like a general on the battlefield: «Get her some pillows. More ice packs. Get the wheelchair. Get those X-​rays done! How are you feeling Ms. Gin? C’mon people, this lady is in pain!» Okay, so he wasn’t running about yelling at staff but he sure as hell made sure I was well looked after. Cynics might be thinking «Of course they were nice. They didn’t want a lawsuit on their hands.» Whatever, neither the X-​ray staff nor the mammo staff were not aware of the incident (until I told them) and Christine was super nice and laughed at all my X-​ray jokes, which of course she’d never heard before. And the lady who did my mammo was so friendly, kind and patient, explaining everything I should expect during the boob X-​ray. I’d tell you her name but the compression during the mammo was so painful most of my memories after that are frozen at the synapses. It’ll come back to me.
So, staff: awesome. Some patients: normal. The rest of the patients: bitter, complain about everything and live as though the world owes them something because they’re suffering a torn rotator cuff. And Leon: he’s pretty much the 70-​year-​old Black Superman!

Had an MRI. Professional, no drama, from scheduling to the procedure (if I knew the tech’s name I would give her a shout out – she deserves it). Got the film and disc a few minutes after the MRI was complete. Only missing piece is whether the billing is as it should be, but so far, not sure why there is so much drama in the reviews.

I would love to schedule a CT scan with these guys but I been trying to call all morning and just get a busy signal.

I needed 2 views for my chiropractor in February 2015. I liked the walk in option and the price was $ 60, same as my copay for Kaiser. I figured it would be a lot faster and parking would be easier too. After all, it is the same price.
I got there, signed in and was told it would cost me $ 90. Big surprise. I told them that I was quoted $ 60 over the phone for 2 views. They told me to have a seat and they would look into it. 3 hours later (meanwhile all the people coming after me had already been seen), I was told, indeed it is $ 60. The imaging went well and fast.
It is now 5 months later and I received a bill yesterday from Norcal saying I owe $ 46. I am on the phone right now to correct it. Depending on the outcome (on hold already for 10 min), I will write a new review.
Do not use their services. They are unprofessional and the service is horrible.

WORST SERVICE EVER!
After getting referral from my orthopedic surgeon I called NorCal Imaging to make an appointment. I was told they didn’t have my referral and to call back. I call back a day later and they tell me they have to get authorization first. Ok fine. I call back 2 days later still wasnt done. I call back 2 days after that and they have authorization. I was told by the receptionist that Id have a $ 40 co pay. Ok no problem! The day before my appointment I was told again $ 40 co pay.
I get to my appointment and Im told I have to pay $ 229! WOW doesnt sound like a $ 40 co pay that was confirmed with me even the day before my appointment. I ask to speak to the manager but was given Edwina the insurance manager. FINE she goes over my insurance etc with me which I completely understand and have NO PROBLEM paying. but not to Nor Cal Imaging. In speaking with Edwina she told me my insurance does not require authorization to make an appointment and she seemed stumped as to why I was told that and why I was also informed of a $ 40 co pay when it was CLEARLY listed in the system what needed to be paid.
I asked for the manager (David) to call me and I STILL have not received a call back. :VERY PROFESSIONAL” and this shows the trickle down effect of incompetence.
My doctor gave me a referral for Emeryville Imagaing they called today to make an appointment, verified the ACTUAL amount that needed to be paid and that I DID NOT require authorization for my visit. THANK YOU! The receptionist from Emerville Imaging read the notes from Norcal to me and it does explain the issue but also states I didnt want to pay it. Listen NorCal. I have more than enough money to pay the cost but you will not get a DIME of my money!
ALSO, in speaking to a friend about NorCals incompetence, she shared a similar story of her visit there! DO NOT GO TO THIS PLACE unless you like crappy service!

I was contacted by NorCal Imaging shortly after posting my review. The billing issue was quickly resolved and we have already received a refund of the overpayment. They also stated that they now have a new service doing their billing.

This might be the worst service I have ever received from so-​called medical professionals. While the actual technicians seem skilled, and were friendly, the staff at the front desk are uniformly incompetent, indifferent, and… I’m trying to think of a less-​judgmental synonym for lazy, but actually lazy is the best description. Truly appalling.
1. They lost my paperwork not once, but twice, and even acknowledged to me when I called to follow up that they had no intention of following up with my doctors office.
2. They neglected to inform me of extremely dangerous potential side effects related to my procedure (again, if I had not advocated for my own care, and ASKED about this, I would not have known and might have blindly consented to a life-​altering procedure.)
3. They have no concept of how to apologize or take responsibility for their own mistakes, and generally present as eye-​rolling, gum-​popping, potato heads.
There is no way I would ever go back to this place.

The front desk scanned my insurance card three separate times. I still got a bill with the wrong insurance information. I corrected this on the phone. A month later, I got another bill with the wrong insurance information. I’m still trying to get this bill resolved for a service back in January. If you go here, just expect you’ll be on the phone forever trying to get the correct info.
Update: I called the billing number on the statement and they said they can’t assist people in California. How do I get ahold of billing? The mystery continues!

The worst possible service you could ever ask for. Been waiting for over an hour. I had straight up asked the wait time when I first entered and the lady at the desk said, «You should be next.» She’s been saying that three times in the past hour I’ve been here.
Horrible horrible place.
EDIT: In total it was a 1.5 hour wait for a 10 minute x-​ray.

My experience was actually awesome! Beyond awesome, really =). After reading all the negative reviews (which seem like were written more than a year ago), I was really dreading to go to my scheduled PET scan. My appointment was at 7am. A few days prior to my scan, I was actually politely contacted via phone by someone from this facility to help me set up an appointment after my oncologist contacted them. A day before my appointment, I received another call reminding me of my confirmed appointment the next morning.
When we arrived at the facility, I was expecting a dreadful interior as was described by most of the reviewers, but it was actually beautiful and has a very welcoming atmosphere. It didn’t take a long time either to get me prepped for my scan. The techs who did the procedure were all very friendly, polite, and attentive.
I have a feeling that they might have done a huge revamp on this facility structure-​wise and staff-​wise as they are not the terrible place and people I was expecting at all from the old reviews! I’ll definitely come back here for scans should I need them more in the future =).