Montclair Jewelers

Took several watches there for new batteries and repairs. While filling out the paperwork, I asked if they could clean my wife’s engagement ring. I picked it up about an hour later and it was amazing how much sparkle had been returned to the ring. I asked how much and the sweet woman behind the counter told me there was no charge. When I gave it back to my wife, she said that it looked even better than after the last cleaning which was done at Tiffany.

David is the heart and soul of Montclair Jewelers. I’ve been going to his shop for decades, literally. He has always been the skill and expertise for his business. The staff he hires, not so much. Just today, for example, the woman behind the counter guesstimated one link on the band of my new watch had to be removed for sizing. She was way off, it took three links removed for the right size. And David did the final sizing. I recommend this shop for all your jewelry needs, but try to get David out front to help you.

I just picked up my wedding and engagement ring from Montclair Jewelers and I could not be any happier!
My first experience was with David, who I believe is the owner. He and I communicated via his Facebook page, which I thought was really cool of him — seems like he’s trying to meet his younger customer base where we are (on social media). He got back to my questions immediately and was very friendly. When I walked into the store I was met by two women who were not as friendly as David, but definitely were professional.
David came out of the back office where he was working to immediately help me with my needs. I received an engagement ring and wedding ring as a gift from my mother in law and wanted to get an idea of what I should do to preserve them, and enjoy them. David took a look at them and told me all sorts of information about the two different rings: what they were made of, when they were probably made, and he even pointed out to me that I would probably want to get them soldered together to prevent wear and tear. When I told him I wasn’t sure about my ring size he made sure to measure my finger to see if the rings were too big. I assumed they were fine as they weren’t falling off, but it turned out that I needed them sized down quite a bit.
After a lot of consultation (David graciously answered every single one of my questions), I decided to get the ring resized, soldered, cleaned, and appraised for insurance purposes. He told me all of this would take about a week.
My husband was a little concerned about getting the rings soldered because he really wanted to make sure that it looked good. I had had rings soldered before so I was confident that it would be fine, but holy cow! When I picked up my rings I was blown away! This is by far the best soldering work I have ever seen! It was so clean and smooth that you really have to look to see where the rings were blended together!
It cost me a decent amount to have everything done, but I think the price is more than fair especially for the amazing work that they did!
I will definitely be back for any other jewelry needs! I was also really impressed that when I tried to buy some of his jewelry cleaner he told me that I didn’t really need it and gave me tips on what to do at home for my other jewelry. David is clearly in the jewelry business to bring joy to his customers and not just about making a buck.

Just a little update. If you are ever looking for help in removing a stuck ring, Montclair Jewelers is the place to go. I was certain I’d have to cut mine off, but the efficient jeweler lubed up my finger and had it off in about 10 seconds. Thank you!

Just came back from Montclair Jewelers. I had two watches that needed new batteries and one on which I wished to replace the band. The woman who helped me – I’m so sorry I didn’t get your name – was very nice and understood exactly the issues I have wearing watch bands.
We found something that compliments my watch perfectly. She replaced the batteries, switched out the band for me and even set them both while I waited.
Thank you so very much.

Stopped by just to look at any sapphires that they had after Unilocaling what jewelry places were around my neighborhood.
A very sweet, kind and patience Woman, by the name of Miley, not only educated me about carat sizes, she showed me many different types of settings that I may just have found the perfect engagement ring.
I guess after leaving Tiffany’s and stopping by Montclair Jewelers, this just may be the right place to purchase the beautiful brilliant cut that Ms. Miley introduced me to.
Thank you for the best customer service!

First off, I need to explain how bad my fear of spiders is; I have been in my room and called/​texted my roommate who was in the other room to kill the spider for me because the spider was blocking my path and I couldn’t leave without walking over it! So I went to Montclair jewelers to have links taken out of a watch, and they were not overly friendly to say the least, but I really want to wear my watch and this place was close and I had been running around so I figured I would check it out.
The man had my watch in the back and I was looking at the display cases when I saw a spider on display in the front of one case! I asked the lady to kill it as I’m basically having a panic attack and she sounded so annoyed at me for asking this, and says she will remove it, begrudgingly, which is fine as long as I don’t have to look at it!
If my watch wasn’t already being worked on I would have left in a heartbeat! I can’t imagine how you can not clean or inspect your display cases before you open! I was appalled at the fact that this spider was there on display for me to see when I wanted to be looking at diamonds!
The watch fixing did not take long, thank goodness, they seemed to try to smooth things over but the lady still seemed annoyed that I entered her place of business to give her business. The man had better customer service skills and did not seemed annoyed that I was there, he was actually quite friendly. The watch repair was a reasonable price as well but I will not bring my business back here.

This is a great little local jewelry shop that does watch battery changes while you wait (only takes 5 – 10 min) and charges a very fair price for it. I’ve also had them clean another watch. It’s a charming mom and pop type of store, and I definitely recommend their watch services. Can’t speak to their jewelry services as of yet, but overall I’ve found it to be a very nice local business.

Stopped by to initiate our wedding ring search and obtain information, since the fiancé and I are jewelry idiots. We became much more knowledgeable in the 15 – 20 min we spent here. Got fitted, picked desired band width, was given the low down on different metals, among other things. Super helpful and knowledgeable staff.

I had an absolutely awful experience at Montclair Jewelers. First of all I was grossly over charged to have a diamond tennis bracelet shortened. I had my own jewelry business in S.F. for over 40 years and I know the cost of repairs. I wore the tennis bracelet 4 times and after the 4^th wear I found it had fallen off my wrist into the kitchen sink. This is a five thousand dollar tennis bracelet! I returned to Montclair Jewelers and asked if they stood behind their repair and would they repair the broken link and was told by the owner «No, we only shortened the bracelet» (even though they took three stones out of different places on the bracelet). He also used very crude language, telling me «I am not about to eat the cost to repair this». In all my years in this industry in San Francisco I have never heard any reputable jeweler speak to a client in this manner. I would never set foot in this store again and will advise anyone that I know to do the same.

My fiancée and I came to Montclair Jeweler to have my engagement ring altered. We wanted to remove two baguette diamonds that were lateral to the center diamonds, in order to make the ring narrower (the ring was so wide that I couldn’t close my fingers around it.) We considered having the diamond placed into a brand new setting, as was recommended by a different jeweler (and would have cost more than $ 800.) We were thrilled when David told us that the ring «was beautiful» and that he could alter it without requiring a whole new setting. It meant a lot to me that he was able to save as much of the original ring as possible, but also make it wearable on my small hand. He did an amazing job at a fraction of the price. I highly recommend this place if you want an experienced jeweler who knows his stuff and won’t try to up sell you.

Definitely my go-​to watch repair place. I’ve taken several here for simple battery replacement, and some more complicated link replacement, repair, etc. Always very friendly — one watch they couldn’t repair — the links broke and the replacement I had was a different size, etc. — but they really tried, and in the end didn’t charge me for it. You could debate that all day — they did spend time on it, so isn’t their time of value, even if they couldn’t fix it? But there was no debate because they didn’t charge me, and in turn earned my business forever. See how that works? Ah, service… the great differentiator for any business. Thanks Montclair Jewelers for making it easy for me to come back!

Took great uncle’s Rolex in for appraisal. Watch was returned with broken crown. Suggestion from store owner was that the «watch needed a maintenance to keep correct time» — never addressed responsibilty for broken crown or offered to share in repair costs. Referred me to another repair shop. Will not be doing business here again.

Scam artists. Took advantage of me as they thought I was not local. Watch repair was totally shoddy. Broke again same day. See full review on Google.

Have taken all my watches in for battery replacements for years and each time the experience has been quick and painless. The only problem, as with all merchants in the Montclair district, is that there is limited parking (street).

The staff used to be nice, but the last time I went in, their attitude was snobbish and stinky. Also, the estimate for a ring to be fixed was ridiculous…
I am looking at other options for having this work done elsewhere.

Very nice, helpful folks here. I came to have a few links taken out of a new diver watch, which was done while I waited. They also fixed a loose clasp on my girlfriend’s watch, as well as fixing the strap of another one of her watches for free.
I really like the service here and I plan to do more business with them.

Nice folks for sure. But I took my Polar watch for a battery replacement and asked if they could handle the repair or if I should send it out. They said they could handle it and since its out of warranty I agreed. Paid a premium to have it done here, I like to keep it local. First time I jumped in the pool watch blanked on me. They would not cover the repairs, fail.

Pleasant customer service. Wide selection of rings. It has a great vibe to the place that they’ve been doing this for a long time. The layout and presentation is elegant and has a classic feel. The jewelers are up to speed on the current market and prices and have a keen knowledge of the many different styles of jewelry.
I would say this is a great place to go if you’re just window shopping. There is almost something for everyone on your list at this shop. However, it is a bit on the pricey side, so be prepared to pay for what you get.

Are you kidding me? I have never received anything but top notch customer service. It reminds me of my town jewelery store I went to as a kid.
I just came back from a 10 minute prying session with the jeweler there– who magically removed a ring that I was ready to have cut off. HIs patience, skill and perseverance were remarkable. I am sold. These folks are not only lovely they are professionals.