Montclair Florist

This is my first time ordering from Montclair Florist. However, my boyfriend orders from them all of the time. I ordered flowers to be sent on January 12^th, they were literally sent the day after I ordered them on January 8^th. At first I wasn’t going to say anything but my boyfriend insisted that he call and inform them of their mistake. So, he places the call and is told they will be delivered again. Today, January 12^th, the owner of the shop brings the new flowers to my mom and tells her she wants the flowers that were delivered on the wrong date back. Why would she need them back? My mom having no idea they were being redelivered is dumbfounded. The new flowers look old and are nowhere as nice as the ones originally delivered. My mom looks at her and says she wants to keep the original flowers and to take the new ones back. Then the owner rolls her eyes and takes the new flowers and leaves. Seriously, what was the big deal of having the flowers back? Bad business. They made the mistake of delivering them on the wrong day and ruining the surprise. Also, my mom is an apartment manager so I’m sure if anyone asks her of any good florist around she won’t be recommending them. They not only lost me as a customer but my mom and my boyfriend as well.

The store owner Maria was a joy! I gave my budget for a bouquet and she quickly made me something. I was very happy with the results, will be back for sure.

Montclair Florist did the bouquets and boutonnieres for my September wedding and I could not have been happier! The flowers were exactly as I envisioned and several guests complimented them. I would definitely use them again for any future flower needs

I’ve used them before as they were a favorite of a client of mine who insisted on white irises for Mother’s Day. I had forgotten about them until some arrangements for an event I was working arrived and were a HIT! Teacher appreciation week found us catering lunch for 65, the centerpieces arrived from Montclair Florist and were amazing. Lilies, weepy lavender, greens, mums etc made for stunning centerpieces! Piedmont’s colors are purple and white so that was the theme. The teachers were thrilled to take them home and everyone raved about how lovely there were. I will not hesitate to put them at the front of my rolodex for future events.

DO NOT ORDER FROM THIS PLACE EVER!!!
I am so appalled by the service at Montclair Florist that I’ve signed up for Unilocal to create a post. After a recommendation from the Claremont, I decided to give them a try for a simple white bouquet of hydrangeas and roses with some green mixed in. The woman on the phone asked if I’d like lilies and peonies, I agreed to calla lilies and she assured me that peonies would be beautiful. I agreed to have it filled to the $ 120 point and confirmed delivery details. Sounds like a pretty simple order, right? To my chagrin — I received a picture from the recipient a few hours later of an arrangement that had two hydrangeas, a few roses, a few calla lilies, NO peonies, and random flowers like snapdragons, gerbera daisies, and cymbidium orchids to name a few. This random hodgepodge of flowers looked like a cheap bunch I would see (but not buy) at a bodega. Clearly, this could not be the right order — so I called in to see what happened.
The saga gets worse:
FIRST, they are not apologetic as they confirm that this is indeed the order I «placed» (whatever happened to the first rule of customer service?) and tried to blame ME as the culprit (see FOURTH complaint below)
SECOND, they indicate that there was never a way to get peonies into the bunch as they do not have any (WHY oh WHY would you offer me something that you don’t have?) — even worse– the person who apparently tried to sell me into the peonies is the person who buys the flowers for the shop and should know what they have!
THIRD, they took comfort in the «fact» that they filled my order to «value»… I’m sorry– I don’t care if you give me $ 120 worth of flowers, if you don’t fill to my actual order, then you’ve failed. I mean if you sent $ 120 worth of carnations, it doesn’t quite hit the mark now does it?
FOURTH, they tried to blame me for the order — «why didn’t you specify that you only wanted mostly hydrangeas, roses and lilies?» (what part about fill my order with only the four flowers we agreed upon did you NOT understand?)
FIFTH, their suggested fix is we can replace/​swap it out — on what planet would you go to a recipient, pry the arrangement just received out of their hands and give them something different — you’ve already wasted my time and now you’re going to waste theirs (I don’t care if you want to tell her she got the wrong bouquet — you should just send a whole new bouquet and comp it).
SIXTH, she kept insisting that my sister would really enjoy it because she is sure it is lovely and really fresh. I’m sorry, but if you EF up my order, you can’t placate yourself by patting yourself on the back. «I’m sorry there was a mis-​communication, but I’m sure we did a fabulous job.» No, if you didn’t do the job right, you did not do a fabulous job.

I just had a really great customer experience with Sue from Montclair Florist. I ordered flowers yesterday morning and requested delivery for same day at appx. 5:30 p.m. when the recipient would be home from work. Sue replied with «no problem» and was very cheery and pleasant to talk with. Unfortunately, I gave her the incorrect address for the recipient and didn’t have their phone #. Sue called me at 5:30 pm and said that the address I gave her didn’t exist. We agreed to both work on getting the correct address (she looked up name in phone book and I attempted to text and email friends in hopes of finding the correct info. She phoned me back and said she had the number and called it, but no one answered. I was able to get a mobile number, but also no response. She said she would keep trying and if nothing, then her husband, Rosario (also the delivery guy) would bring the flowers back and we’d try again this a.m. She told me she’d be in touch with an update. She phoned me this morning to tell me that after several more attempts (into the evening last night and I suspect well past their closing time), they were able to reach a person at the recipient’s residence and then, Rosario re-​delivered the flowers.
I was really impressed with Sue’s endeavor to make sure the flowers were delivered to the correct residence and her communication with me throughout the process. She was really sweet and never sounded out of patience, even though the error was completely mine for not having the correct house number. While a $ amt less than $ 100 isn’t huge, and wouldn’t have been the end of the world for a random person to get a bouquet, but, my friend would have never received her bouquet and special note and I would have never known. I wonder how often that happens? Well no need to worry about that at Montclair Florist. This was my first time requesting their services and it sure won’t be the last. @ Sue and Rosario: you two ROCK! Thank you so much for your wonderful customer service!

I was recently the lucky recipient of an arrangement from Montclair Florist. The arrangement was gorgeous — freesia, roses, Shasta daises and who knows what else. The sender must’ve alerted the florist to my color preferences since these lovely flowers were in all different shades of pinks. The vase is also nice — very heavy glass and wrapped with a leaf inside so you can’t see the stems — I love that touch.
The flowers helped cheer me up a little and made me a feel a bit better, so they did their job well.

Very friendly staff. They always do a great job. Very fresh, their bouquets last for days and days.
Latest: roses, orchids, lilys, gerbera daisies, and more

Recently I needed to put together some flowers for a co-worker/friend’s bridal shower at work. I walked in off the street at lunchtime for some browsing. They were incredibly helpful, friendly, and reasonably priced. I needed to take a hands on look at what flowers would go together well, in the colors we needed for the shower. Not only did they give multiple suggestions, they did not push me to purchase more flowers than I needed. They informed me I only needed to come in a week before to order, and let me go without trying to sell me on the spot! I had such a pleasant experience — I was looking forward to come back in to order — and to pick them up! The flowers were fresh and beautiful. Packaged perfectly for transportation. I wish there was another reason for me to order more flowers!

I have used Montclair Florist for several years now and am delighted with the quality of the arrangements, value and quality of the service I have received over an extended period of time. They handle last minute request the same cheerul way they handle a request with a couple of days notice. I have dealt with several different people on the phone and they have all been great. I live on the East Coast and send flowers within the Oakland/​Montclair area several times a year and would not even think about using another florist.
Thank you for many years of great service!

My business in Montclair uses the Montclair Florist. Such a friendly staff and they are very thorough. Our clients love their arrangements. I wish I had just used them when I sent a personal «bouquette» to my boyfriend. Had a HORRIBLE experience with Casablanc Florist. I recommend Montclair Florist 100% and will be using them from here on out.

Montclair florist appears to be fantastic at dealing with last minute orders. The day before last Valentine’s Day I called just as they were closing to order flowers to be delivered to my wife’s workplace. First, I was very impressed that they were able to accomodate me even though the order was so last minute — not surprisingly they have hundreds of orders for Valentine’s Day. Second, they were able to get the order to my wife’s workplace ahead of schedule. Third, the price was very reasonable — only $ 60 for a beautiful made to order bouquet. Finally, and most imprtantly, my wife *loved* it! She said it’s one of the prettiest bouquets she’s ever received. I will deifnitely use Montclair Florist again!
NOTE FROM WIFE: This arrangement was SO amazing! It had a mixture of orchids (!), roses, lillies, gerbera daisies, sweet peas, and more, all in an elegant square vase with palm leaves around the stems. It also had a bunch of tiny and unique rocks at the bottom that I will use again. My husband is the best!!! So is Montclair Florist!

Montclair Florist is my go-​to florist at work. From potted plants to fresh flowers bouquets, they always come up with something beautiful. In my business, I send more sympathy arrangements than anything else and the recipients are always very appreciative. Their potted plants tend to have a long life span and with proper care, I’ve seen some of them last for years. They are super nice, accomodating to all budgets and deliver really quickly. You can set up a corporate account with them to make life even easier.

Saw their gorgeous work at the Claremont, then decided to use them for deliveries for the East Bay. They are really nice over the phone, and very informative about what they have in stock («peonies are running this much per stem, but we can do something similar with this…»). I sent a bouquet to a friend at John Muir hospital and they were totally on top of address info, etc. — okay, that seems like a no-​brainer for a florist, but I appreciated the fact that they were trying to make my life a little easier.
Finally, all the recipients of the three or four arrangements we’ve sent LOVED their flowers! Highly recommend this place.