M&H Limo & Transportation

This company should be doing their best to satisfy customer requests. They have denied 5 different request I made for Town car requests through a GROUPON deal. I would NOT recommend using them through GROUPON or any other event for any reason. This company also forces you to tip them 20% BEFORE your transportation is booked with a credit card to confirm it.
1) request made ⁹⁄₂₅ — Town car not available Wed. Oct. 11
2) request made ¹⁄₂₃ — For March 28, but he said I had to use it before Feb 13^th.
3) Request made ¹⁄₂₃ — For June 9^th to Livermore (Which is closer) instead of SFO. He said NO it had to be SFO
4) Request made ¹⁄₃₀ — For two one way trips to SFO, he said it has to be round trip.
5) FINAL request made ²⁄₇ for SFO Round trip for 2/​8, he said he had NO Availability AGAIN.
At this point, I believe he may just deny most Groupon requests until they expire and then one is forced to pay full price, which is way overpriced at $ 310.
Now I am starting to understand why he only has a 1 ½ star rating on Unilocal.

I purchased round trip service from M and H Limo on Groupon and I was very happy with their service. I made my reservation a few weeks before my trip and received confirmation e-​mails for both reservations, to and from SFO. The car arrived on time, was very clean and comfortable. On my return I simply called their number after receiving my luggage. Once again the car appeared in a few short minutes and I had an easy, comfortable ride back home. After a long plane ride this was especially nice.
I plan on using their service again with or without a Groupon.

I hated to even give them one star, as they are a big ZERO in my book.
Like others, I bought a Groupon coupon to use them. When I called to make reservations, they said they didn’t have any availability.
Since I wasn’t going to be traveling before the coupon’s expiration date, I offered it to a friend in the East Bay. He called, and the person he talked to said that they didn’t travel to Contra Costa County, even though the voucher CLEARLY says valid in Contra Costa County.
I complained to Groupon, and mentioned all the bad company ratings for the limo service on Unilocal.Told them I wanted my money back, instead, they offered me Groupon Bucks. Said they’re going to investigate.

Yea, a COMPLETE FRAUD. We too purchased the Groupon voucher and are unable to use it. We attempted to book our SFO transfer and were suddenly told that they had no availability — as soon as we mentioned the Groupon voucher — funny that up until that point, they did have availability. AVOID AT ALL COSTS.

Can I rate negative stars? This is the worst business ever! Had a Groupon and booked car service a month in advance from Oakland to SFO. Like the other reviews, huge language issues, back and forth confusion requiring multiple request submissions via email, etc. long story short, they told us the day before our holiday trip that they cannot provide car service due to being booked, never mind we booked a month out. We have contacted Groupon for a refund. Do not use this company!!!

This is the worst company I have dealt with. Can’t honor my Groupon coupon and asked me to reschedule my trip so they can have a vehicle available to pick me up. What a joke. 10 day advance notice not enough for a apppointment for a cab? Am I getting a heart surgery?

Talked with Chris on Aug 15 to set up a car to SFO for this Thursday, Oct 25. Told Chris we wanted to set up the reservation before we purchased from Groupon. Chris took our reservation, took down all our information and our flight information and we set the time for the car to pick us up for this Thurs. Called today to reconfirm the time the car would pick us up. Chris said they could not find our reservation. So even though it was Chris that made the reservation back in August, he said they would not send a car for us. He did not try to help us figure out alternative trransportation just kept saying they would not take us. Run from this company!!!

As others have stated, purchased a Groupon fearing the worst and they delivered. Tried multiple times to reach them via phone and was unsuccessful. Finally submitted reservation requests with over a weeks advance notice and was told they are pretty much booked up for weeks out now due to the Groupon popularity. Total joke and getting a refund from Groupon.

Against my better judgement I bought a Groupon for transportation to SFO.
Initial contact with this business was via phone. Enormous language barrier but I gleaned that reservations were to be made on line. I did so, reserving 6 days prior to my trip. I did not hear back in any form from the business. Another phone call made by me 2 days before my departure. Major language impediment. I cancelled my reservation, at least I hope I did, not sure if I was understood. I felt very uncertain if a car would actually show up when needed.
I’m requesting a refund from Groupon.

I purchased round trip transportation through a groupon add. A few weeks prior to my travel date, I called to make a reservation. I was told at that time to call back closer to the date I needed it for. The person I spoke with was very difficult to understand so I was happy to see that I could make a reservation on line. I received an email on August 26^th requesting more info re: address and if the time was for am or pm. I replied with the requested info on August 27^th. More than a week went by and I had not received a response. I called on Sept 5^th and again spoke with someone who was very difficult to understand explaining that I sent a reply but did not get a confirmation. I again told him the date and time and address I needed to be picked up at and he stated that he would check his emails, the following day I received an email stating that they could not pick me up on my date specified as they had another customer who had scheduled a pick up at the same time. Really!!! You first tell me it’s to early to make a reservation and to call back closer to the date. Then, when I make a reservation on-​line instead of saying in the reply email that there could possibly be a time conflict, you just asked for more info leading me to believe that my specified date was not an issue. Even when I called back again restating the time, date, and location I need to be picked up at, I still was not informed that the time I needed was already taken by another customer. Very poor customer service. I called groupon immediately and asked for a refund. I will be sticking with walnut creek airport service.

I bought two Groupons and made my first reservation with M&H. Via email I agreed to pay the extra $ 10 for a pre 6am pickup to go to San Francisco Airport. Needless to say they failed to turn up. I tried calling them but there was no reply, as it was now 4:30am. I then had to drive myself to the airport. At the airport I left them two messages regarding their failure to show up and I still have not had a reply six days later, Groupon were kind enough to refund both groupons as I was not prepared to potentially miss another flight using this service.
Really, what is the point of offering an airport service if you are completely unreliable.