Keshishian H Levant Rug

The rugs here are very high quality and the prices are extremely competitive. I have found the service to be outstanding. I have also had my rugs cleaned and repaired here and have been very happy with the outcome. I thought my dog had destroyed one of my favorite rugs, but Albert managed to repair it and now it looks like new again.

I was treated dismissively the one time I went in this store to look at rugs so I never returned. My biggest complaint is the «parking lot» they offer next door. Beware if you pull in there accidentally or change your mind after you pull in! This cantankerous man will suddenly appear and refuse to let you out without paying $ 5 …and then had the nerve to ask for exact change! I know we Bay Area folk have a rep for being assholes, but this place gets first prize in that category. What a great scam they are running and the fact that they send nasty e-​mails to those brave enough to call them on this lousy behavior only encourages this honest review.

I want to give this place more stars. I really do, but I’m stickin’ to my guns.
So my sister decided to move south and gave me this big, beautiful, practically new rug that her cat had obliterated with urine. What to do? I asked the Unilocal Gods for guidance, and decided to check out The Levant.
I parked in the fortress-​like lot, and was greeted at the door by a friendly dude, who helped me carry the rug in. Said dude gave the specs to his boss in the back, who spat out a quote for the job, which I deemed a fair price. The boss said it would take seven to ten days, and that they would call me when the rug was ready.
Pick-​up receipt in hand, I was accompanied by the nice dude who said he would let me out of the parking lot. During our stroll, he reiterated that they would call me in 7 to 10 days.
I finally received a voicemail 28 days later saying, «Your rug is ready, and after 30 days there is a storage fee, and you’re at about 30 days. etc.»
Whhhaaaaatttt?
I have to say that the rug was brilliantly cleaned, and is as good as new.
If I were buying a rug there (and he does sell some beauties), perhaps I would have been treated differently. However, I don’t feel that this is a good way to treat your present or future customers. Next time I’m looking to buy a new rug, or looking to clean an old one, I’m taking my dollars elsewhere.

I must preface this by saying that, no, I didn’t buy a rug. HOWEVER, I am simply rating the feel and the customer service. The gentleman working said he was a rug cleaner for his boss who owned the place, what a stand up guy. He was so open and honest and frank, no bs. I like business people that are not trying to coerce you. The man working there told my girlfriend and I a little history about the shop and the location and how the owner like horse racing. It was interesting and he was very very polite and I can promise once I have the means I will patron this establishment for a rug. :-) Great guy.

it’s been a couple of years since i wrote my review of this shoddy rug shop, but today i received a personal email (via Unilocal) from someone named fritz attempting (unsuccessfully) to insult my character («acquiring art is usually problematic for the unsophisticated or the insecure»). how bizarre! interesting that fritz needs to try to insult someone whose experience is different than his.

I am stunned by the account here that criticizes the Levant. I have over the years purchased 20 or so hand made, one-​of-​a-​kind works of art from the Levant. Each purchase was loving chosen, appraised and documented as part of the classic service provided by Mr. Keshishian. From time to time my rugs are hand cleaned there and repairs are expertly made. Occasionally I will see something I like and the rug will soon thereafter be in my home for a trial period at no charge. Mr. Keshishian grew up in the family business and is a recognized expert in this age old trade. He has rugs that can be found nowhere else other than museums or the world’s finest galleries.
I suspect there is more to the story than this person is willing to share.
In the decades I have been a customer there, I have neither witnessed nor heard tell of anyone being treated with anything less than absolute courtesy and professionally.

Great selection of rugs. Of course! This is a real rug store!
The reason I came here was to get a rug cleaned, not buy one. They were very helpful and did a good job. At $ 60, I didn’t particularly thought it was innexpensive, but it was a $ 300 rug, so I think that works.