Hank & Frank Bicycles

Benji was very helpful. Had totally stuck chainring and he was able to get it off, replace all damaged parts, and have my ride back in action the same day. Prices were reasonable but you get what you pay for — and I got solid service. They were polite and friendly, as well.
Only small gripe is that they could use their holiday hours posted somewhere. Can’t find them on Facebook, website, by calling their number, etc.

Despite having lots of bikes and bike paraphernalia to buy, there weren’t too many knowledgeable employees to help out the potential customers.
Hand and Frank had hired some high schoolers to direct incoming clientele, but these kids couldn’t even answer simple questions: «Can I leave my bike here for repairs?» yielded simultaneous «yes» and «no» responses from the bemused teens.
And then, once a knowledgeable employee came to help me, he was clearly annoyed to be working that day (or, perhaps, at all) and was very abrupt in his demeanor. Not a winning attribute for a person in sales.
They can do bike fixes (I presume), but just not on weekends… what? That doesn’t make sense to me. So, I’d have to come back between 10 – 6 during the week to drop off a bike to be fixed. Those are not convenient hours for most working people.
All in all, it was a very unpleasant experience being in Hank and Franks. My advice is to go somewhere else.

TERRIBLE!
Earlier today I contacted Hank & Frank with respect to a set of wheels I was interested in purchasing. I gave all of the specs (26″, front quick release, black rims, rear cassette etc.) and I was told by the associate that they had several pairs in stock and available for pickup. I requested that they set aside the set for me to purchase, as I was en route and only 10 minutes away from there location. I get there, spoke to the associate responsible for setting the wheels aside, and he brings out two MISMATCHED colored set of wheels that did not even have the front quick release per my request, and to his defense told me that he could special order anything I needed. I never received an apology, just a simple shrug as if I was not a valued customer. Simply put, I will never shop at this store again, nor will I continue to recommend them.

I have been to this place twice, more for convenience since I live in the Rockridge area. Both times I had to wait almost 10 minutes and both times I walked out without any of the workers acknowleging me. I was in the market for a new bike and gear. The place was not that busy and the workers seemed to have an attitude. I noticed a few others that came in and did not get acknowledgement. I should have learned from the first time I went. I have found a few other bike shops in the area that have far greater customer service and willing to help and I have purchased from them.

Out for my morning ride and got a flat near the Bart station. As I was trying to repair the flat I notice the spare tube valve stem was to short. I hiked it to Hank & Frank.
After they opened I told them my dilemma, $ 20 and no credit card. The young man (Ben?) worked with my pocket book and left me with some $ in hand. He also exchanged my wrong tube with the right one so I could continue my ride knowing I have the correct tube just in case I needed it.
As I waited for my repairs to get do I noticed the other employees were very helpful to the other customers. They were knowledgeable and willing to help what little problems we have.
My wife is looking for a hybrid bike and talking to the guy helping me out, I think we be back soon.
Thanks for all your help

This review is mainly on the «free-​tune-​ups-​for life» deal.
I bought a fairly low-​end commuter bike about 8 years ago at H&F. Mediocre bike, fine for my needs. I’ve put thousands of miles on the thing, beat it up, shipped it back and forth across the country a few times, and it was not in great shape when I took it in for the free tune-​up.
All the staff were excellent and knowledgeable, and Mike did an outstanding job repairing the bike. And he indeed didn’t charge me a penny! He said just about every thing that could be loose on the bike was, and he fixed a bent front dérailleur, re-​aligned the back dérailleur, tightened all of the spokes, etc. All the clicks and clacks that I was used to are now totally gone and the bike is now silent, rides super smooth, and feels just as a good as new.
Just based on the fact that they stand up to their word and do indeed offer the (outstanding!) free tune-​ups for bikes they sell is enough to convince me that I will buy all of my future bikes (and related parts/​gear) from H&F.

I’ve been in this shop twice and it really depends on who you talk to. The first time I went in I really felt like I was inconveniencing the guy by just being there. The second time I was helped right away by a very pleasant and knowledgeable person. I wouldn’t not go back but I might peek in the window first to see who is working that day.

Excellent bike shop. I was greeted immediately and shown some options. I was looking for a nice beginner bike and after going to another shop (way overpriced), I knew where I wanted to buy my bike. I explained what I wanted and Mark helped me pick out the perfect bike for me. The bike was ready the next day! I walk in to pick it up. Every person who works there greeted me and Mark greeted me by name even. My bike was throughly explained to me. I feel 100% elated to have stumbled upon this shop! Thank you to everyone that helped in the process! Keep up the good work!!!

Had the nicest experience at Hank and Frank’s today. I brought my daughters bike in to repair a flat tire and the technician was so helpful. He explained to me that the whole in the tire was an odd place for s puncture and assumed the tube was a manufacturing defect so he replaced the tire for free. AND he tuned up the bike at no charge too. I was in and out of there in less than 10 minutes, free of charge. Soooooo nice. Great service. Thank you Hank and Frank!

You can see my previous 5 star rating when I bought my bike. It’s been 2 months, and they told me to bring my bike back about a month later to have a tune up. Saturday morning I walk in, and they are not very busy. There are people, but a lot of workers, too. Immediately this guy gives me attitude saying they only do tune ups during the week, absolutely no exceptions. I ask their hours, which he says 10 to 6. So I ask how the hell commuters like myself with normal business hours can possibly get their bike tuned? I would be willing to schedule mine a month in advance if I could do a weekend or evening. I work 8 to 5, and use my bike to get to and from work, so my only option would be to bike hard as hell after work to get there before closing, and then not be able to bike for the next day, and probably not be able to pick my bike up until the weekend, since buses certainly couldn’t get me to their shop before 6. This was not explained to me when I bought my bike, and it’s utterly pathetic. They are not that busy, I should be able to book tune ups for weekend or evening hours (it’s called normal working hours for a reason… the majority of people work them…). Plus the guy was not very nice about it. Said he «might» be able to install my fenders on the weekend, but really didn’t want to. I asked about fenders and he didn’t even try to sell them. Just said «Oh, they’re like $ 35 or $ 40.» No options, etc. This guy was pathetic. Don’t know how I’ll possibly be able to take advantage of the free tune ups, so that was basically a waste. Can’t believe such a positive first experience was negative the second, but I guess they got my big purchase out of the way so they don’t care any more. Original 5 star review is now just a 3.

Awesome place for picking out kid bikes. Ian and another gentleman were incredibly helpful and patient with my (indecisive) daughters and let them test ride multiple bikes. We went home with two bikes and the kids are delighted.

Thanks to benjie who helped me get my new bike yesterday. You are such a helpful part of the staff. Two thumbs up for you bro!

Friendly, knowledgeable and helpful without necessary upselling. I didn’t want anything super fancy, but something for getting to and from work and for shortish leisure rides. They completely understood what I wanted in terms of riding position etc, and they found a frame that fits me perfectly (I’m pretty short and it’s the first time I can remember in years of cycling that I’ve had a bike that fits so well). It’s not super-​fast service at the weekend, but remember — that’s probably because they’re taking the time to help another customer properly.

This is the best shop in the area, bar none. I’m an avid mountain biker and they have the best service and selection. Headsets, bearings, crown races, pro level accessories– real parts! Not «oh yeah, we can order that for you…» They probably have it! I hate shops that sell 8k bikes but no parts for upkeep.
The staff is great. Friendly, helpful, genuine– you don’t feel like you are intruding on some club. Give them your money, they deserve it!

Fast friendly service. Paid $ 39 for child’s helmet.

«Insanity: doing the same thing over and over again and expecting different results.»
I always think that if I give them a few years in between visits, they’ll get some people in there that will treat you fairly.
I needed my Reverb rebuilt and Rock Shox only takes them through a dealer, so I was forced to visit the bike shop. I went in, was quoted $ 100 and a one week turn-​around. I never received a single update on time. Over THREE weeks later I get a call that it’s finally ready. I go down to get it and now it’s $ 150 and they forgot to return my seat that had been attached. So… I get to make another trip down there to pick that up. I voiced my issue with being charged 50% more than quoted… too bad, so sad.
BTW, this wasn’t my first dealings w/​H&F. I was in years ago to get a new rear wheel built up. I was running a 24″ rear and they were tough to come by for a downhill bike. Guy at Hank and Frank said he could hook me up. I went in, checked-​out the hoop and liked it. I had it built up by them, threw it on and it separated at the weld on the very first (average) ride in Joaquin Miller. I take it back with the receipt and they won’t honor it. As it turns out, the hoop was from the employee’s personal inventory and Hank and Frank wouldn’t admit to selling it to me… Even though I had the receipt from 2 days earlier.

I went to Hank & Franks after reading an article about how destructive
is to local businesses. I decided to go support local and buy the part I needed since they are a Giant bike dealer. The mechanics ignored me even after making eye contact twice. After 10 to 15 minutes standing there my arm became numb from holding my baby daughter. I started to play with her on the floor to see how long it would take for one of them to ask if I needed help. Finally one guy came and asked me if I needed help. He said he would call if he found the part I needed. He never called back. So… instead I went back online to
and found the part I needed. I had very positive amazing experiences at Missing Link and Spoke Cyclery so I think I will stick to them from now on. Too bad Hank & Frank was dissapointing because they have cool bmx stuff just like the old days when I was a kid. I would probably buy a bike for my kid there but not anymore.
Customer service is everything. That’s what people come back for is a positive experience.

I’ve come into Hank and Franks over the years on numerous occasions for small parts, and to buy my son a quality refurbished bike. Fortunately, I’ve never run into people with bad attitudes, and If I had, I would have told them about it and asked for someone else. There have been 3 people who have helped me, and the last guy, Joe, was laid back, professional, and helpful. He gave me a killer price for my kids bike that I was trading in, and gave me the sale price on a new bike a day before the sale started. I’ve been impressed thus far. The selection of bikes is pretty good as well.
ABOUT THE 1 STAR REVIEWS: They seem to have taken them to heart, and are trying to keep customer service as their focus. I try to make it a rule to let people know how my experience went, and if necessary make contact with the management… particularly if my time and money are involved.

Typical bike shop attitude here and a price premium. No thanks.
I was looking for a part and to be fair, I did not know the name and was not articulating it well. I appreciate that this has to be frustrating for their staff – but it is the very definition of their job. They pretty much treat me like I’m an idiot wasting their time. It’s really condescending and very consistent.

Time: 1:37pm
Purpose: I remember way back in the 80’s there was a hank&frank on E 14^th/​1^st ave. It was the place to be and be known as kids around the neighborhood would compare each others rides or decks (skateboard).
Set-​up: Retail bike shop with repairs done on site and customization is made here too. Any kind of bike for any purpose can be had here, for a price that is.
Staff: Two guys were talking to each other when I enter still continue on with their conversation. I gave them another 60seconds within 17 seconds one of them approaches me.
Cleanliness: It’s a regular bike shop like any others just different name and location.
Products: Parts, MTB, road, shoes, clothing’s, safety, wheels, handlebars, framesets, kids bikes, repairs, sales, tune-​up maintenance etc.
Punch Line: Some items can be had here for less, free to use pump, nearest bike shop before heading out to old tunnel road so have them do an inspection for you.
Final Thoughts: Back in the days in the oakland location H&F and Toyhouse of lakeshore were the only shops in oakland were kids can go and get their decks fix or upgraded. I went to both places back then H&F to get my OJ slimeballs wheels and Toyhouse to get my set of 8 swiss ball bearings, comes in a white box with red cross identical to their flag along with gorilla rails and grip tape. Yup what memories, just that now as you get older with newer places it makes this places looks like the days of childhood gone bad.