Hanger Prosthetics & Orthotics

I got some compression stockings here in 2012 and now need another pair because I developed a blood clot from a long airplane flight. Let’s just say that if my insurance was contracted with another provider, I would not go to Hanger.
In 2012 and now, my condition required that I start wearing the stockings immediately. However, Hanger requires that I be measured first and they did/​do not have anybody available to do the measuring for over 2 weeks. (Cosmically speaking, it’s perfect that their first opening is on April Fools day.) Also, they do not stock standard sizes so I had to and will have to wait another 10 days for the stockings to arrive. Never mind that I was fully capable of measuring my ankles and calves in 2012 and that my measurements have not changed since 2012. I explained the timing issue and gave them the measurements as they gave them to me in 2012. I might have gotten a better response if I explained it to the wall. I guess Insurance pays for measuring so I will have it, whether or not it’s necessary.
In 2012, and when I phoned last week and today, the receptionists were horribly inefficient. Last week, the receptionist put me on hold for 10 minutes and then told she was too busy to answer a question about the prescription. Today, I had to ask three times before she gave me a non-​definitive answer.
Finally, the receptionist told me that I might have to pay for the visit and stockings out of pocket because my insurance may not cover it. I asked the receptionist if she could check and she responded like it was an imposition. «We can check when you come in,» she said. Why in the world would I wait 2+ weeks, take time off work and drive to their facility to find that out? If I had to pay out of pocket, I would go to a medical supply store today and it would not be Hanger. There’s only so far I’ll go to serve as their April Fool.
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Addendum
After a few more phone calls Natalie agreed to order the stockings and Yolanda confirmed that my insurance covered it. I was told the stockings would come in 10 days ago. I still don’t have the stockings. This morning, Jessica said it was because only she can confirm insurance coverage and she just did it yesterday. When it comes to giving runaround, Hanger is an Olympic champion.

Was in town a few weeks ago and needed an emergecy appointment, one of my prosthetic legs was stuck and I couldnt remove it (the pin wouldn’t release). Anyway, long (very funny) story short, the staff at this location was very kind and accomodating. Thank you!

I have to wear orthopedic shoes to heal diabetic ulcers on my feet. The fitting was fast and professional — though my insurance got complex they stayed with it and the shoes are the best I have ever had — fit perfectly the first time, do what they are supposed to do and I couldn’t be happier unless I won the lottery, Amazing what good shoes can do. Thank you Scott & Jessica. Ah yes — the lady in the other review is right — not all that easy to find. I finally got in the habit of turning at Carrows, and then going back toward the freeway.

I hurt my ankle recently and needed a custom prosthetics aka walking cast. My doctor took 3 days to process my cast inquiry after I saw her, but Hanger Prosthetics & Orthotics called me from the Pleasanton office. I informed that I did not want to drive in traffic and a distance when my ankle is already aggravating me. The Pleasanton office gave me the phone number to the Oakland office.
When I called, the customer service was friendly and helpful. The lady over the phone gave me an estimated time frame of how long my fitting would take.
Although I got there late for my morning appointment, they still took me and I waited for about 5 minutes. The process was fast as I signed some forms.
The guy who fitted me was friendly and helpful. He taught me how to walk with them (I felt like a toddler again learning my first steps).
The product was sturdy and helped me walk without twisting or hurting my ankle even more. It gave me a lot of support. As the guy put it, the «Nike» of orthopedics. Amazingly, I could even inflate and deflate my walking cast or «boot».
The place does not open on the weekends. Closes at 5pm on the weekdays. Appointments must be scheduled in advance preferably through your physician.
TIP: THIS PLACE IS TECHNICALLY NOT on Hegenberger. Once you pass the Walmart parking lot, you must make a right turn. You will see the Health Mart (behind the gas station on Hegenberger). Park there and you will see this place along with the address # 433. The guy who fitted me told me that the gas station wasn’t there in the past and now it confuses people because technically the place is on Edgewater.