Enterprise Rent-A-Car

Good experience, I was especially impressed by the professionalism and customer service I received at this location. I reserved on the phone because I needed a 4wd vehicle, when I got there it turned out that what they had for me was not 4wd, no one even blinked, they upgraded me right away, no charge.
By the way, it’s a very small location, so it behooves the customer to make sure and check hours and other details as part of the reservation process — this is not your airport car rental.

This place got $ 1400 from my 2.5 month rental due to a car accident plus my car being late out of the body repair shop. I did not get one phone call to say «thanks» for using our company. The car i received for the insurance benefit was a crappy ford focus that jerked, lost tire pressure, made noise like a diesel truck etc, etc… BAD Customer service was the real issue. When I had to go in again to change a contract, Omar, a manager, was so rude… he asked me to lower my voice (although I wasn’t even mad/​yelling or anything close to it), because I was asking a question in a tone perhaps he was not used to? He had some nerve. I proceeded to tell him that a week prior there were two dorky girls laughing so loud about NOTHING… just being lame nerdy people… but did anyone ask them to shut their traps? So I had to remind him of how unprofessional and rude he was being. Liz, another reception person, couldn’t handle me asking the same question just for clarification. she also go short and a bit bitchy with me which i did not appreciate. The location is in a seedy side of broadway towards Kaiser… just feels sketchy… everytime I called, someone on the other line, just couldn’t figure things out about my contract or were being so unprofessional in how they presented themselves. Just no professionalism coming out of this staff. It WAS a good little place, many, many years ago. go down the street to Avis, or Dollar.

I always have such a good experience at Enterprise and this one was one of the best. I was in a hurry to get to a wedding and everyone on the staff helped out to make sure I got there on time and they even gave me a discount on the rental for my wait and free gas! They picked me up and dropped me off to my house with no hassle and the manager even called me to make sure I made it ok to my destination! I love great service and I will definitely be coming back to this location.

My husband made a reservation for our trip driving down to the south California a week before
Christmas. We were very satisfied with the reasonable price and smooth email reservation.
On Dec. 27, we got the Enterprise office and started the process to get the car we ordered. Then we were denied because we didn’t have a proper credit card. We have been using Chase credit card, which works as both a credit and debit card, but they told us that they couldn’t take this card, kept telling us our card is a debit card. We understand that they made a policy change about a credit card, but the thing is, they didn’t inform us about the policy before hand! TOO LATE! Because of this trouble, we lost our precious 2 and a half hours, and we almost couldn’t return the car on time and had to skip the places that we wanted to visit… Only the good thing is the staff was so helpful that they drove us to the nearest subway station. We don’t think we will get a car from Enterprise any more… Thank you, the nice staff, but the company lost customers…

Thank you enterprise for this location. The staff here is just amazing! It’s hard enough having car issues but when you have to leave it for a few days it’s very stressful. So after having to drop my car off down the street due to tires issues once again they welcomed me with open arms. The staff greets you soon as you walk to the door. Everyone has a smile on the face even when dealing with difficult customers. The first visit to these guys I must of came on a full moon because everyone and there momma was pissed at something and was taking it out on the staff. So my first instinct is to be cool and just let them handle those folks first. After the drama it was my turn and they apologized for the wait and everything but I had no issues. Things happen it’s life so take it with a grain of salt and move on. After getting situated with Hyundai and having them send the paperwork for my car rental they took me outside. The girl was amazing she walked around explained everything to me and had me pick out the ride of choice. The car was good for a rental clean and full of gas. The return was just smooth I was in and out in less than ten minutes. They offered me a ride but I’m within walking distance. My second visit was just as great! These guys are very consistent I will definitely recommend this location.

These remarkable men and women went the extra mile for me with not only a better rate than I could find on the online discount booking sites but they were also professional and super courteous. This is the Enterprise I will use from now on and they are golden.

Excellent customer service by Donald and Eric. I live in both Oakland, CA, and Portland, OR. My family and I will always use this Enterprise location when in Oakland from now on.
Thank you!

I’m sorry to have to write this, but my experience renting from these guys was NUTS. They said the daily price was $ 24.95 day rate — then tried to charge me $ 37.95 per day for WEEKLY rate WITH AAA discount. Turns out the car rents for $ 15 per day without AAA discount.
They tried to charge me $ 18.99 per day for minimum insurance. I told the guy that this sounded way to expensive and asked him if I would find a lower price if I called Enterprise on the phone, he said «no, its not like we aren’t on commission» but the way he said it made me suspicious — turns out the real charge for collision is $ 10.99 per day!
When I brought this to their attention, they were «oh, we can fix that for you, no problem». But the point is they were TRYING to price gouge at every turn! essentially doubling the cost on everything — Buyer Beware!!!

So, every once in awhile, if you rent cars frequently, there will be one issue or another. Car isn’t clean, car isn’t available, tank is empty, they take forever to pick you up, drop you off, long line, whatever… BUT, the difference is the people! And, so far, every staff member at this location is a gem. They make dealing with unavoidable issues a pleasure so that you can endure them. I drive a lot for work, and since they make the process so enjoyable, I figure why put the wear and tear on my 10-​year-​old car when I can easily rent one, have it covered by the job, and let my baby rest?
Sweetest time was when we were planning a drive down the coast to Central CA, picked up a car on a Sunday, and pretty much all they had was a convertible Mustang — gave it to me at my quoted rate. What a pain… NOT!

Absolutely outstanding service! Seriously some of the nicest people I’ve encountered in a long time. This is how you run a business!
Had to come back a second time. Seriously can’t say enough how incredible their service is.

Enterprise calls itself «the company that picks you up.» But this location does not allow you to schedule your pick-​ups in advance. For some reason, they apparently don’t have computer technology, like an electronic calendar, that allows them to schedule this. Nor do they have the capacity, apparently, to use a paper calendar for scheduling. So, you have to do the scheduling for them. You’re supposed to call an hour in advance, and if they can’t pick you up when you need it, that’s just too bad for you. It doesn’t matter whether you called a week in advance to request a ride.
When they do show up, they often park down the street and don’t tell you that’s where they’ll be. So, you either have to jog up and down the block with your suitcase, hoping you’ll find your ride, or call the office and ask them to pinpoint the location of the driver because they aren’t anywhere in sight. If you need to be somewhere at a particular time… start a LOT earlier than you think you need to be there.
Finally, I had a rental for a weekend. Their reservation system allowed me to select — and pay for — a car. Was not informed that they close extra early on Sundays. Got there, place was locked and gated. No call received, nothing. Caused me all kinds of time and money. I will say that a kind person from Enterprise headquarters did help me to sort that situation out. For that, I give two stars to the company overall. You could not pay me to use this location again.

This location does not honor reservations. I made one for a rental for an event that I needed, and they called me less than 24 hours before to let me know they did not have any vans. This left me scrambling to find another car in time.
Do not trust them.

I rent at this particularly Enterprise location quite often. They always have a good selection of cars and there’s no wait. The car rental representatives here are always professional, personable and have great customer service! They even let me drop off my car a few minutes prior to opening since I was in a rush and had to get to work. I highly recommend this Enterprise location.

The big deal for me was asking at the Oakland Broadway location (the only one that had cars that day) if I could drop it off in Berkeley, a block from my kids’ house. «Sure no problem.»
No hassle no drop-​off charge.
Then when I parked the car at Berkley on return, I walked in the office and the lady said «Hi Mr (my name).» She’d looked up my record by the license plate as I pulled in.
Seriously awesome customer service on both ends.

The BEST customer service from warm greeting to hand shake after car rental complete. From this day forward I’ll use ENTERPRISE for all my car rental needs! #CustoneServiceMatters

Let me start by saying I generally don’t write reviews of businesses that are national chains unless it is to complain about a horrible experience, so it is rare that I would use Unilocal to rave about a huge chain such as Enterprise, but I have to give credit where credit is due.
I do not own a car, nor do I own a credit card, and I have rented from several Enterprise locations over the past 5 years because they are one of the few rental agencies that allow you to rent without a credit card. Most locations will put a hold for some amount on your debit card until you return the car. The prices are usually a little more expensive than other rental agencies, but I will say that it is completely worth every penny to not have to worry about getting charged for random crap once you return the vehicle (I should also probably note that I always pay for their complete damage waiver just in case). I have never had a bad experience at any Enterprise agency, in fact, the customer service is often exceptional. Most times I run into the same employees who rented the car to me when I return the car, and they often remember where I was headed and what I was doing with the car enough to ask how the trip went. Not attitude — not once. Always friendly, competent, and courteous.
Today I was returning a car to this location after a quick getaway, and I was running late because I was having a little too much fun. I called to let them know I would be late and they mentioned they would charge me hourly for any extra hours up to a certain time, at which point they would charge me for an additional day.
So I rushed to get back but didn’t quite make it in time, and when they were finishing my return paperwork they let me know that there would be an additional fee because I was late and then asked me if I was okay with that. I responded by saying that I was aware of the fee and knew their policy so of course I accepted responsibility for the additional charges. I think my exact words were, «Well, I don’t really have a choice, do i?» And then, seemingly out of the blue, Elizabeth offered to waive the fees as a one-​time courtesy. I can only imagine that she did this because I wasn’t a complete asshole to her about the extra charges and did not give her grief over it. To be honest, sometimes I can be kind of a surly dick about corporate overcharge fees and policies — even when I’m in the wrong (it’s something I’m trying to work on) — so I could see how others might put up a fight or be jerks when told that they owed more because they were a little late. So take note fellow jerks — being a nice customer will probably lead to a more positive outcome. And to Enterprise — I hope you are listening: This is the type of thing that makes people who hate corporations take time out of their day to write a glowing review about one of their locations. Elizabeth should be working as an executive in customer retention because she totally gets what it takes to create brand loyalty.
I have to say that everyone that helped me at the 3030 Broadway office — both on the first day of my rental when I was running late picking up the car right when their office was closing, as well as today when I was returning the car — were exceptionally helpful, calm, and friendly. Today Elizabeth and Dev went above and beyond my expectations when helping me — from helping me carry some of my many bags to driving me home. I really hope they are paying these ladies well because they were so friendly, professional and courteous — even though I was sort of a hot mess in my post-​trip scramble to get the car back on time.
Other corporations should take note — if you want loyal, dedicated customers who will never consider using a competitor’s services and will recommend you over any other competitor, then implement clear, no BS policies and hire exceptional customer service staff and treat them very, very well. I only hope that Enterprise treats their staff as well as their staff treats their customers.

Had a great experience with Marcus. My appointment was for 7:30am and they promptly picked me up from home a few minutes after that. I was in and out by 7:57am. Very efficient and friendly staff overall. Total time in the location was probably 10 minutes tops! My return process was just as smooth. Made it to work in the knick of time.
The only drawback was the rental itself. I rented the Hyundai Accent 2015; car handles kind of weird probably because it’s so new. No other complaints here. GREAT ON GAS. The whole trip we spent $ 50.00 to fill up-​$ 25.00 each way. Well worth it!
I will be going back here!

I came here for a rental while my vehicle was in the shop, and they were able to process my insurance paperwork and get me behind the wheel of a loaner in a hurry. The staff was helpful in locating the right size vehicle to fit my needs and they were even willing to swap my car out for another; when I wasn’t satisfied how the vehicle operated.

Hands down the BEST customer service ever!
Quick, easy and affordable. I will rent from here every time. Very satisfied!

I have been a loyal customer of Enterprise for years, and most recently the Oakland — Downtown location. This past year, I rented so often, they know my name and face. Even with my familiarity and renting frequency, they neglected to tell me about Enterprise Plus, the rewards program, until I asked if there were any such programs.
I rented a car November 3^rd, 2014 for a doctor’s appointment and returned it early the next morning on November 4^th, 2014. When I arrived to get the car, Greg and I did a quick walk around the car. He asked me repeatedly if I wanted the extra insurance and I declined because I am covered by my own personal insurance.
When I returned the next day, they then said there was damage done on one side of the car in the back and Greg questioned me about how it happened. Prior to this, I had no knowledge there was any damage to the car nor could I see any damage at this time. I did not have any contact with another car while I was renting it.
I ended up getting charged my $ 500 deductible and am very frustrated with this outcome. I called back to discuss the situation with the manager to see if there was some sort of agreement we could reach. The manager, Whitney, hung up when I was not done talking.
I ended up covering the whole cost of the damage without them consulting with my insurance. My insurance company said this was rare to be charged upfront even if it was the deductible.
What is the purpose of even having insurance if they are going to charge you that day? I do not appreciate the treatment at the Oakland — Downtown location. I was not given neither the claim number nor the Enterprise damage and recovery unit number and had to personally find it online to follow up. I also do not appreciate the pre-​charge of $ 500. Won’t be returning.