Dollar Car Rental

Rented from Dollar at the Oakland Airport, as I always do, and found the experience to be quick and easy, without a hitch as usual. I’m already planning another business trip and will rent from Dollar again.

Excellent experience! Easy to pick car up and even easier to return! Will use again for sure!

Horrible service, don’t waste your time and energy. Go to Enterprise instead where you will be treated in a much more respectable manner.

THE WORST EXPERIENCE OF MY LIFE! I came to return a car to Thrifty (which is like their sister company) and went to these people bc they said its all the same. Completely not true. I dealt with them the first time bc of lowest relates, but this time was a DISASTER. I’m on disability so they don’t take those cards, I was quoted a weekly total of $ 247, told them I’m going to the bank so I can pay on my credit card to charge it. They said the price would be the same when I get back. Came back 15/​20mins later and the price is now $ 525.
The guy went on his break, so had to go back and forth, the manager said she would honor it, but changed it again. Then he came back from break and they finally gave me the rate, after arguing it down. Then I go to pick up my car, the guy points his finger in the direction of where my car is. I pick a car (Nissan Altima) in the line of where he said I could take, get to the exit, they say that’s not the right car. Turned around to get the «correct vehicle» (Hyuandai Elantra) get to the gate, lady says this one has mechanical issues, which wasn’t noted.
Since I went through so much trouble, she said I can take the first car which was mid sized Altima. The guy said he will update my contract. Then come back and say I’m in the wrong car AGAIN!!! They never intended on even giving me the upper level option as a courtesy, they were gonna charge me extra (without my permission) even though Madona promised that I could have for ALL of my troubles and complications. SHADY.
So… After THREE WASTED HOURS, I had to just cancel the whole thing. I really tried to make it happen but clearly it was a loosing battle from the start.
I wish I could remember the guy who helped me first and the manager who was incompetent. The guy looked Eritrean or Ethiopian and the manager is a Hispanic older woman. If I were you I would Stay clear of them and this business (if that’s what you call it) all together… Write REVIEWS PEOPLE SO PLACES LIKE THIS WONT STEAL ANOTHER DIME FROM HARD WORKING HONEST PEOPLE EVER AGAIN!!! BAD BUSINESS AND THEYRE CROOKES, and I didn’t even get an apology after all I went through.

Do not waste your time here! waited in line for over an hour only to be told that they ran out of vehicles…
What is the point of a reservation…
I understand it was 11:00pm and they were short staffed, but that was ridiculous.
They ended up referring us to their neighboring car rental companies.

Reservation in hand — they say they have no cars was forced to go to budget and pay 250 instead of my reservation amount of 101 taxes in.

i have dollar express. It takes me 2 minutes to get a car. In and out. The employees there get 5 stars!!! The cars available however get 1 star and that’s being generous. Not sure why they have the oldest cheapest smelliest cars but if I wasn’t so impatient and always in a hurry I would try another car rental place.

I rent with Dollar twice a year in Oakland. I always get an economy car usually the Chevrolet Spark.
0n June 21 2015 a weeks rental was $ 126.00. On December 22 2015 the same weeks rental was $ 331.00. Same car –same number of days. It will be interesting to see what next summer prices will be. The rental experience is always fantastic. In fact the same gal has assisted me for years. In and out in a couple of minutes. Every Christmas the prices are higher and is expected but this was the highest – and gas is cheaper these days.

I have rented cars with Dollar Car Rental at the Oakland Airport many times over the past 10 years. I’ve always had a positive experience both getting my car at the rental car terminal and returning it there. The employees have been uniformly courteous, pleasant, and helpful. They even «overlooked» a slightly-​less-​than-​full tank of gas the last time, as I got gas in Oakland rather than on Hegenberger Road as I usually do when returning a car. Since I am an express customer, my experience picking up a car is probably much better than a customer who must check in at the main counter.

I reserved a car for 4:30pm on Saturday. When I got here, THERE WAS NO ONE AT THE COUNTER! I waited for a few minutes… STILL NO ONE. I decided to call the number on Unilocal,but it went to an 800 number. They told me to wait because the employees might be in a «meeting». WHAT KIND OF CUSTOMER SERVICE IS THAT??? Isn’t it common sense to have at least one person at the counter at all times!!! APPARENTLY NOT AT DOLLAR.
When someone finally came out, she said I had to go to the counter in the back where all the cars are. Why wasn’t there a sign at the front then? Was I suppose to magically know to go to the back?! Unbelievable.
Then at the back, the employees asked why I was there. They said someone should be at the front. Come on… learn how to communicate with each other!
When I returned the car, the guy that helped me was really nice. It took a while though because the tablet wasn’t working. He had to restart it. Definitely think Dollar RAC should invest in better technology.

Hanim helped me to sort out my dispute. I have always been pleased with the service I receive at Dollar RAC. However, Hanim’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Dollar Rent A Car for years to come.

My personal experience went just fine, but primarily that is because I came to the counter prepared with my confirmation number, ID and credit card ready to go. 2 minutes and I was out the door.
Standing in line and watching things unfold was another story. People in front of me took longer with one guy wanting to pay cash and no one behind the counter knowing how to help him. I had suspicions that this was the case causing delays, but then after I had finished and walked outside one of the CSRs came out and I heard him asking how to process it. I don’t really think cash should even be accepted for rental cars given the liabilities, but if you are going to accept it then staff should be trained properly. It demonstrated an unprofessional transaction and made me wonder what else they may not be familiar with that could end up causing me problems if I ever needed assistance beyond a basic reservation.

Trying to get a car was one of the most stressful and ridiculous experiences of my life. I had made a reservation in advance because my friend was coming in from out of town and we wanted to drive to Yosemite for the weekend. When I finally got to the second line you have to wait in, another customer said «good luck, I’ve been waiting for over an hour». I thought, «nah, I’m sure they’re exaggerating». Turns out, they weren’t. An hour after my reservation was scheduled for, the customer service rep told us that they ran out of cars. Lucky for me, I was next in line and pretty persistent, so she ended up going to find me a car (from another company?) to take. At this point it was 9:30pm and I had been there for two hours. There were people in line behind me who were told that there was nothing that could be done for them unless they came back the next day.
I highly discourage using Dollar. It is not worth the cheap price to have a reservation that doesn’t mean sh*t.

Dollar was a third of the price of other airport rentals. The pickup line was very slow, about 20 minutes. My car had no issue at all but when I returned the car they charged me twice. Luckily my credit card emails me when duplicate charges of the same amount are made. I submitted a charge back and after a week or so Dollar refunded me for the second charge. Probably not everyone notices though. Check your credit card bill carefully if you rent from here– it’s not a deal if you get ripped off.

I reserved a car through Priceline for the best price on a Friday morning.
We waited 2 hours in line to get the car. Yes, you read that right 2 hours. I won’t make that mistake again using Dollar.
Returning the car was quick and easy like any other rental car place.

I wish I could give them zero stars. This place was horrendous. May God have mercy on their souls. The service bordered on negligent. None of the employees would look me in the eye. Their directions to proceed were either incomplete or mumbled. The guy who assigned me my car didn’t give me back the receipt I needed to get out of the parking lot, despite telling me i was good and the keys were in the car. He then got mad at me when I came back to get my receipt and let him know of his error.
I will never, ever, rent dollar again.

So I’m sitting outside the rental car pickup location right now with about 30 other angry people. There are no cars here. We’ve been told the wait for a car to be pulled around for us would be roughly 40 minutes. If I was still in sales and had a number of sales appointments to get to, I would have flipped my lid, but as this is a personal trip, I’ve decided to quietly fume and write a nasty Unilocal review.
So… Our flight landed at 2:10. It’s now 3:30. This little camp out on the sidewalk has almost made me forget about the 15 minute shuttle it took to get out here and the endless barrage of up selling from the agent indoors. Trip off to very bad start. Thanks, Dollar!

Look, I know you have to «up-​sell» when you work a rent-​a-​car counter, but seriously, if you have a long line of people waiting, and you are the only clerk there, don’t try to up-​sell the very confused and clearly addled customer who doesn’t understand a thing you are asking him. The entire line waited 20 minutes while this one transaction went on. My transaction took about two minutes, if, because I just shut the up-​sales down, but seriously, up-​sell when there is time. Don’t make a long line wait. This is now the second time I’ve had a Dollar Rent A Car experience with a, let me be honest, not that bright clerk, trying to help a not that bright customer, and in the end making the rest of the line wait a long time.
The car itself, an older Ford Focus, felt like a jack rabbit with the hiccups.

Easy rental, easy transaction, easy in and out. We booked a rental car for the weekend in the East Bay after arriving from LA into OAK. First off, booking the Southwest Airlines tickets then adding a rental car to the agreement within the SWA transaction.
Everything was smooth… from landing into OAK Airport, to the rental car shuttle/​bus ride from the terminal to Dollar, checking in for the car, picking your own rental car then driving out. Easy.
Returning the rental car to Dollar was easy as well. Drove in and scan the receipt and you’re done. The OAK Airport Dollar Rent a Car employees were nice as well.
Be careful driving and parking the rental car in San Francisco though… they are tons of break-​ins everyday. Don’t leave your backpacks, and valuables in plain view in the rental…

This is the WORST PLACE TO RENT A CAR. The girl behind the counter pulled a bait and switch because she gave my car away. She gave me a full size gas guzzlers GM piece of kaka car? I reserved a compact… Then, a day later the AC went out and I had to return the car… No apologies from anyone!
DO NOT RENT FROM DOLLAR, OAKLAND INTERNATIONAL AIRPORT.
After calling in a complaint, Dollar car rental in Oakland refused to compensate me in any way.
Unilocal don’t have a zero stars or DOLLAR RENTAL WOULD HAVE A ZERO!
Update: I have been contacted by OAKLAND AIRPORT DOLLAR with an apology. Fair enough, yet they won’t acknowledge any wrong doing, instead divert the blame to something else. NO MENTION OF THE CAR I HAD TO RETURN AFTER 2^nd day BECAUSE THE AC WENT OUT!