Ce Ce Beauty Spa

Thank you all who shared your negative experience with this establishment. At first I thought, «so many had wonderful praises for this place.»
However, when I looked at the nature of all the complaints, I knew I could not take the risk. Although I admit, Vickie sounds like a wonderful human being with outstanding skills.
It came down to John and the truth is, I had no desire to roll the dice to see if I would happen to land on Mr John’s good side. I imagined a worse case scenario; if by chance I was not happy with the results.
I don’t play when it comes to maintaining my internal state of mind. I don’t choose to be remotely in the vicinity of any one person who gets repeated input about their character where all of the feedback demonstrates that he’s a broken man oblivious to his need to do a little work on himself to become a better human being.
Thanks for saving me the time and effort. I’ll keep doing my due diligence until I find a place where skill and customer service to all, are of equal value.
THANK YOU FOR YOUR HONESTY!

I swear they have a fuckup Business! They don’t take new clients and that man was on the phone so damn rude!

Love Vicky n John service. They’re on top and they take good care of their customers. I would go back to them again n again n again

I was trying to make an eyelash appt with Vicky and some guy picked up the phone and acted like they are really busy putting me on hold asked me who referred me and I said I found her on Unilocal and he refused to make an appt and said «Sorry, I don’t take customers thru Unilocal

I was sincerely looking for a place to set up appointment to do a facial， i happened to called this place，i called and this man answered the phone, i can hear from the tone of his voice that the man on the phone is lack of customer service but i made a visit there anyway· as soon as i walked in the door， i said «HI» the man immediately said，dont talk so loud, we have people inside， i was saying to myself“wow！ my bad”, then we started talking about the different prices， in our conversation， i politely asked if he speaks Chinese, he immediately became defensive and said“this is America, that he doesn’t speak Chinese and he is not Chinese”， for ChrIst Sake! your business is in Chinatown, its just a conversation, no need to talk that way to your customers, this man at the counter scared me out and i will never go back there again EVER！ the other reviews were right on the dot when it comes to this man’s customer service， UNBELIEVABLE！

I wish i could give 10 stars! You walk in with a 50 year old face and leave looking 40!!! Amaizing results. don’t walk run to this place. My cousin & I have been going for over 3 years. We drive from San Jose to Oakland once a month for this little gem in the city …

All I can say is WOW, they are quick and to the point. They do not waste any time, they are very detailed and fast! Vicky did a wonderful job! The atmosphere was so relaxing! Vicky and John are a great tag team couple, they answered all of the questions I threw at them. I will definitely be coming back!

Always a great experience here. Came in with my dad the very first time and had great service. I have gotten eyelash extensions as well as permanent make up. Vicky and Johnny truly make the whole experience as pain-​free and quick while still delivering wonderful results. another great thing that’s an extra perk is that they have free parking next to the building so you can just park your car in the lot.

Ce Ce Beauty Spa gets zero stars for their unbelievable poor customer service. This is my first time rating a business b/​c I feel my voice needs to be heard for existing and potential clientele. DO NOT GO TO THIS PLACE. I was a faithful client w/​Ce Ce BS for nearly two years and during that time the service was OK, but I continued to go. My technician was Lynn. The reason why I say «OK» is b/​c oftentimes I would need my eyelashes fixed (i.e. add more adhesive b/​c they were falling off same/​next day, apply same amount of lashes on both sides, etc.). Me having return to get them done over and over was a waste of time, time that I did not have, however I was always nice and pleasant about it, never nasty. This lasted for as long as I was a customer, until one day, Lynn was not there, and Vicky provided my lash service — I was very pleased w/​Vicky, as everyone is saying in mostly all of the posts here. Finally, it was time for me to get a refill, so I called and left a message on their voicemail for my appointment and requested Vicky to be my technician, moving forward b/​c she was quicker and they were perfect. I did not receive a call back. So I called a day later, and still no call back. I began to wonder if everything was ok down at the shop, so I drove there to see if everything /​everyone was ok b/​c I always would hear back w/​in 24 hours. When I showed up, John had this weird look on his face, so I asked him if everything was ok because I had not received a call back — He then responded, «we don’t have any appointment time for you, Lynn does not want to service you anymore. And so I paused and stood there in amazement as I could not believe what he had just said! I was shocked beyond measure because guess what? I did not know why. The only reason I could think of is retaliation b/​c I requested to change my technician (no malice). This behavior was so very weird, very cold-​hearted, and unprofessional. I’m not sure what’s going on with the management at Ce Ce BS, but something is so wrong. I am not mad with any of the workers there — It just showed me how mean people can be no matter how loyal and nice you are. All I can think of is they have underlined issues that I do not know of. So in conclusion, if I were you, DO NOT GO TO CE CE BEAUTY SPA, I would spend my time supporting a business that appreciates your business.

I love Cece despite the negative comments they are great! Being a business owner myself I am very pleased with the way they run their business, Vicky is great at whAt she does I love the work and the timeliness never had an issue and I would definitely refer anyone to try CeCe’s you won’t be dissatisfied. Thanks John and Vicky for always accommodating me…

This is by far the best place to have lash extensions applied. Vicky is absolutely amazing and fast. She’s definitely perfect her craft and recently introduced me to mink lashes and I am addicted! They are so light and natural looking and I get a million compliments. Both she and her husband are dolls and since I found cece I have not been going elsewhere. Aside from the quality of work you get when coming here you also can’t beat the prices. The prices are the best I’ve found throughout the Bay Area considering I’ve gone to plenty of shops hoping to find a place to call home. I would definitely recommend cece to anyone. You won’t be disappointed!

Cece provides good customer service. Both John and Vicky take good care of their customers. Although he mistakened me for someone who wrote a negative experience, I want to write and acknowledge that they are just honest and good people who are doing their best to serve their customers. I will definitely come back! Most importantly Vicky has techniques like no other and John is very good on his word and his price. Thank you Cece for taking care of me yesterday.

What a waste of time. The other negative reviews are correct — the guy who answers the phone/​at the front desk does not know how to do business.
I got a full set of eyelashes done in china a few weeks ago. They still look great and are about 85% full. Decided I wanted to make it a regular routine and keep them going, so I called cece to get a filler. He said it would be $ 160 for a full set. I said I didn’t need a full set, just a filler. He said they would take a look to determine. Ok fine, because I knew once they saw them they would see I didn’t need a full set.
I get there and lay down, and as the lady is about to begin I say — just a filler, right? I dont want to take the good ones off. And she says — filler? No, ill give you a new set. I say — but they’re still in good condition — I just got a full set 2 weeks ago — why would I want to take them off? Aren’t they still good? She says — yes, they’re still good. So she goes and asks the guy who comes back and gives some bull$hit about how the different glues might react to each other (these aren’t hard chems, and besides, they would react with my skin, not each other) and how the quality will look different. They’re tiny ass little lashes — no one is going to notice one lash from another. And then he says for a new customer they can’t just do a full and it has to start with a new set. tHeRE it is! Well why the fu@k didn’t you say so over the phone instead of wasting my god damn time. So they ask me to come in 2 weeks later. 2 weeks — because yes — that’s how good my lashes are still and they were about to take them off. I say — but the whole point of a filler is to not get down to that ugly period where you’ve got a few stragglers left. So i left.
And more so — I’ve had touch ups done (on a different set a year ago because I was traveling) by different people before and no one had ever given me any bull$hit about needing to be a new customer, or glue reactants, or quality control. If you guys would have just done the damn fillers you’d of had my business every 2 weeks.
AND GET THIS — on the way home I walked into another salon on Webster and asked if they could do a filler. From the counter she lifted my lid and said — yea you just need a little. Unfortunately, they were closing but we made an appt for next week. This other salon will definitely be getting my business every 2 weeks for as long as I live in Oak.
You totally dropped the ball on this one, CeCe. Someone there should go to business school and learn how to do business right.

I’m a pretty low maintenance girl so splurging on lashes really isn’t my thing. But my coworker kept causing so much envy for me because she was always rocking thick beautiful natural looking lashes. I thought she just had good genes but one day I asked her her secret. She told me Vicky was an amazing tech but in high demand. Thanks to her referral I was able to book an appointment. I’ve gotten so many compliments and so many tell me it looks natural. I love waking up with thick lashes. My tech was able to give me my exact desired look. It was a nice calming experience and the hour went by fast.

I stopped in here randomly for an eyebrow wax. The place was very clean and calm, which was the first thing I noticed. The man at the front noticed me right away and asked what I needed. Vicky was excellent. She really did a beautiful job on my brows and was very very polite and sweet. I recently saw a comment about the owner not liking black people. I am an African American woman and felt no discrimination at all. I left a generous tip and told him that I would be recommending friends.
He mentioned something about only taking customers who have been referred. I didn’t understand this at all from a business point of view. This was my first time coming in and they took me. There were also no other customers and it was late on a Friday evening. I had originally stopped into the shop next door and they told me to try CeCes. I’m not sure if this counted as a referral?
It’s sad that others have had a bad experience. I was there for less than 20 minutes but felt very welcomed and taken care of.

Cece’s has done my lashes twice and another person in Utah did them once. Cece’s lashes lasted longer and looked more natural.
They are also on-​time, friendly, and validate parking. No to mention, they might be the best deal in the bay area (at least from what I found).

OK I have been going here for about 6months never a problems until today well i have heard John the guy at the front desk didn’t like black people. i just felt he didn’t have good CS but whatever. Today he called me and said not to come back and get my eyelashes done there anymore. WHAT!!! are you talking about men I was always there on time always left a tip. I don’t know what is going on he left a message and when I tried to call him back he did not pick up Wow. What kind of business man is this?

Love the eyelash extensions that Vicky applied! They are great. What’s even better, I don’t feel like I have to wear much makeup anymore! I wasn’t sure how I would feel in the beginning, but I’m glad that I got them done!
I’m glad that a friend recommended Ce Ce Beauty Spa to me! Both Vicky and John were exceptionally nice and friendly! They are so busy and booked up, that they may stop taking new clients soon!

If I could give this business zero stars, I would. Terrible attitude and absolutely zero care toward customer service.
I purchased a Plum District deal for eyelash extensions and called today to make an appointment for a few weeks from now, right before my wedding. The man who answered the phone, who also sounded like he owned the business, told me very rudely that he’s «not doing those deals anymore» even though my coupon was nowhere near expired. When I asked why he said it was because he was breaking off from Harmony Beauty Spa. I said that didn’t he have an obligation to honor previously purchased deals and he said «no, I’m not doing that.» He offered no apologies or guidance on how to potentially get my money back, and instead was just a total jerk and kind of ruined my morning.
The real kicker is that, after a couple of minutes on the phone where it was clear he was not going to be any help, I told him I would be writing him a negative Unilocal review, to which he said «I don’t care, I’ll just pay to take it off.» WOW. Clearly no concern whatsoever for customer service.
Unilocal, if this review is removed or «hidden,» I will be shocked, appalled, and mostly totally pissed. Don’t play your supporters like that. This business does not care about its customers and is absolutely not worth supporting.

This place is RIDICULOUS. After spending $ 150 on eye last extensions last month (via a groupon deal) I was totally hooked. BUT, my lashes were all gone within 2 weeks and the lady was so busy she couldn’t refill.
So I found Harmony on a Groupon instant deal and let me tell you… AMAZING.
It took Vicky less than an hour to give me totally natural (but natural in that was that’s blessed natural… like you hate the girl who naturally has lashes like these), thick, beautiful lashes.
And, unlike the place I went before, I didn’t have any stinging, no eye lashes poking into my eye ball, and when I woke up the next morning, there were 0 fallen soldiers on my pillow case.
Honestly, I can’t stop recommending this place. It such a good deal and the quality is so good. And I sleep on my stomach, with my face plowed into my pillow like I’m trying to eat it… but my lashes still look good.
Go go go!