CASS Inc

UNDERSTANDING THE CASS PROCESS: 1) Are you recycling non ferrous (aluminum, copper, lead) or ferrous (cast iron, steel)? If aluminum, go to the loading dock and dump you load on a cart. Push your cart onto the scale next to the nice man sitting like a judge presiding over his court of metal. Present your I.D. Come back in three day to redeem your recipt or have it mailed to you.
If scrap steel: Do yourself a favor and show up early. Otherwise, you will be waiting forever. Wait your turn to drive onto the scale. Walk to the office to get your initial weight recipt. Drive to the back of the lot to dump your metal. Make sure to get your recipt signed by a guy driving a fork lift. Drive back onto the scale (The diffrence in weight is what you dropped off) Take your bar code recipt into the pay booth (10 feet to the right of the office window). Scan it and the cold hard cash get spit out. Any questions? Just do what the truck in front of you does.
I had such a great experience I was thinking about tearing the copper wiring out of the kitchen just to have an excuse to do it all over.

Our office has worked with Cass Metals several times in the past, they are excellent to deal with, highly recommend–

Wow this place is great. Like seriously, if you ever need to recycle/​scrap any metal products, this is THE place to go! Customer service here is top notch and the ladies at the front desk can help answer any questions you may have.
Bonus: They’re actually open on Saturday’s so it’s convenient for working professionals.

my dad had some crusty car rims taking up space in the garage and asked me if they were recyclable. i googled and Unilocaled recycling metal and found custom alloy scrap sales. my parents are just in albany and i was planning on going shoppin at bay street anyways so decided to bring his rims here.
i wasnt sure at first what to do but i asked one of the employees directing traffic and he sent me directly to the dock area. since i actually took the time to dress up a little, (instead of my typical bum clothes) he asked me where i was headed to later and when i told him i was going to go shop after, he helped me throughout the entire process quickly and efficiently.
they uploaded my dad’s rims and pushed it to the scale. they weighed it and i got a ticket right away. there is a hold on the payment due to a state law but the nice girl in the office said they will mail me a check right to my home after three days so i would not have to travel out of my way back here just to get my money.
i dont think i will be a frequent metal recycler, but i had a very good and pain free experience here and definitely recommend it to anyone who has any metals to recycle!

As I was reading some reviews of businesses in my neighborhood, I ran across a horrible review of Custom Alloy and had to respond. They surely don’t deserve a one star rating…
Accurate weights and prompt service — that’s what Custom Alloy says it will offer and that’s what they work so hard to do, with success. I had a very positive experience here a couple months ago that I’d like to share — it has led me to be a neighborhood advocate and customer.
I had some pipes stolen out of my yard by the «Buggy Bandits,» (that’s what the neighborhood calls the people who push the shopping carts around, search through our garbage and the piles of stuff left on the sides of the street). In search of the stolen materials, I went to Custom Alloy, as it’s in my neighborhood, and I thought that’s most likely where the material would have been brought.
Custom Alloy has a policy that they do not accept scrap from anyone with a cart. The rules, as they were explained to me, are that a seller of scrap must have a vehicle with a license plate, a valid drivers’ license, and be able to provide a thumb print that all goes on file. Also, pictures are taken of all the scrap that goes over the scales and can be reviewed.
I filled out a Stolen Materials Report that a lady in the office gave me and spoke with a supervisor about what the material looked like. I was able to provide them with a picture as I had sent one to my contractor earlier with a question about a fitting. I was given an informational packet outlining a reporting process online via.
., but it needed a police report filing number, which I didn’t have. The supervisor said that my report and pictures would be emailed to all the scrap yards in the area that were signed up to receive alerts. In the end, my pipes had not made it to Custom Alloy, but I left feeling confident that if they did, I’d be alerted ASAP as well as the Oakland Police.
Since the first introduction with Custom Alloy in March (which I mentioned above) I have been back numerous times, but now as a seller of scrap.
There are 2 separate scale areas that buy material. One is for steel and the other is for more precious metals like copper and brass. The line that we often see down Peralta Street is the line of customers selling steel. The line of customers sometimes under the roof on 28^th St., are the ones waiting to back up to the dock to sell their copper, brass, and aluminum. CASS wants you to sell your copper, brass and aluminum first then drive out of the yard and go get in line to sell the steel in the back.
CASS has 3 people up front in orange vests that make sure the lines keep moving and that people are going in the right direction. Once you understand where to go, there is an employee there to get you to the next step. There are always employees up on the dock with the carts that you need to put your material on, and there is always a supervisor in the front to ask any questions to. The previous Unilocalers are right as well, you can always ask the nice ladies in the office if you have any questions.
In regards to the comments in the undeserving 1 star review — Custom Alloy IS a serious scrap yard that pays seriously good prices for material, I’ve shopped around comparing prices as well. Expect nothing less — you will see serious scrappers there, waiting in line, to get paid good money for their hard work. They do this every day and are much more serious than you or I. Scrapping is their profession; I’m a mom who just wants her kitchen remodeled. I asked my husband, he said transmissions weigh 100+ lbs. each — so I don’t think there are many people that can easily throw them around. That was probably an exaggeration. However, I did get the chance to throw a small motor that came out of the refrigerator and a water pump in to a bin, opposite the line of people waiting to sell.
At no time did I feel unsafe, my daughter was even with me. As soon as all the items were off my cart, the staff asked me to sign a digital pad and my ticket popped out of a small printer. I walked over to the ATM Machine in the room off the dock, let my daughter scan the ticket and the money came right out. No one even asked me to move my car. And yes, there are now 2 ATM’s working that dispense your cash and change on the spot.
Less than 25 minutes to drop off a simple load with a 2 year old in tow. I can’t even go get milk at the store in that amount of time! I was given accurate weights and prompt service, just as Custom Alloy promised. See you soon neighbor!

Updated 07/​/​14/​13, There are reviews on here made by CASS employees that read like they’re customers.
Updated 10÷02÷12, I find it amazing that I’m getting called out by «ST» who has 2 reviews: 868 glowing words for CASS and just 4 words for her 2^nd review. It makes you look like a shill. I stand behind my review 100% but will respond to your points:
1. «I’m not a serious scrappers». I’m in a business that produces scrap, we have a commercial account. I’ve been to enough scrap yards to provided an educated review. If you think CASS is the best, go there every day – not me.
2. «I’m exaggerating that a transmission was thrown on the dock.» I was there, you were not; it happened. You don’t believe it, great. Dropping a 250lb transmission from the back of an open bed box truck 5′ onto a dock is unsafe. Parts go shooting off and can hurt someone.
3. «This neighborhood is safe». Any person that’s not blind would see that CASS is in an industrial zone filled with homeless people. You state you live in the neighborhood and you were ROBBED. So your own statement shows it’s NOT a safe neighborhood.
4. «CASS does not deserve 1 star». We agree. If I could give them ZERO stars I would. 1 star gives them a 20% bump that IMO they don’t deserve.
Again I stand behind my review.
08÷11÷12 Original Review
What a horrible experience. Thank you Unilocal for allowing me to give my opinion. CASS is disorganized, hazards everywhere, ineffective, and in an unsafe area. Today was the last time.
The one highlight was the young lady in the office that took care of me once she knew there was an issue.
I work in an industry where we produce copper cable scraps. I’ve used Aaron metals 12+ times and CASS 3+ times. We have commercial accounts at both. I know the scrap code and type so I called Aaron Metals and CASS. Aaron was $ 1.55 per pound and CASS (Harry) was $ 1.57. CASS is closer to my office.
I pulled up front. I was directed to wait across the street in the staging area for the loading dock. Once a loading dock spot opened I pulled up.
–There were plenty of nails and screws on the ground by the loading dock; are new tires worth the cost of admission? A helper brought over a cart which I had to load myself. They help you at Aarons with a no tip policy, but I try to slide them some cash. Then I had to wait in a long line of any metal goes scrapers.
–Yard manager came over and stated I had to move my truck onto the street; AROUND THE CORNER. This is an unsafe area, my work truck with tools is like free money. I’m not happy about this but I move it then get back into the cart line.
They weigh the entire cart then pull off one type of product and throw it in bins. There were parts flying everywhere. New scrapers pulled up to the loading dock and were throwing huge car transmissions on the ground 10′ from us. This is seriously unsafe. I finally make it to the front and Harry came out. He told me the cable type I told him on the phone was different but he would honor the price.
Hold On. I stated exactly what it was and the code, that’s the same thing I do every time I call Aaron or CASS. He weighed up the cable and directed me to the office around the corner. No paperwork, nothing.
I go to the office tell them who I am and they direct me to wait. I waited 15 minutes with nothing. I go back to the window, the office staff walks by and avoids looking at you. So I knock and a young girl comes up. I ask her how much longer, she says 5 minutes. Then states they need to prove who I am. I must go back to the dock.
Hold On. I was just there, they took my id. I give her my business card and my id again and told here I wasn’t going back to the dock.
I wait 5 more minutes still nothing. I knock a 2^nd time, I’ve been here over an hour, YES AN HOUR. I have to go to work. I explain if they can’t figure it out in 5 minutes just mail me the check. She goes to take care of it. 5 more minutes. I’ve had enough. I move my truck from the break in area to the public street in front of the office. The yard manager isn’t happy with my truck parked there. He asks me to park in their staging area across from the office. I wait 5 more minutes. I walk back to my truck. I’m done. Then the young office girl comes out looking for me.
CASS gives you a voucher that you scan at their ATM. I go to the ATM and it’s gone. The yard manager points back to the dock. OMG, really. I have to now go back to the dock. I assume they had or are preventing a security issue.
An hour and half for a simple load. The final insult, I get in my truck and look down – there’s oil stains on floor mats from walking in the loading dock and yard. Beautiful.
If you want professional scrapping go to Aaron Metals. They’re the gold standard. CASS feel free to cancel my account, I wont be needing it any more.