Casablanca Bridal & Tuxedo

Took my daughter there to look for bridesmaid dresses and we’re handed books to look at… we noticed a few wedding dresses that we were interested in looking at and asked if she could try them on. The owner came back with her appointment book and said that we would need to make an appointment. .the story was empty and her next appointment wasn’t due in for 3 hours and she said she didn’t have time for us before that appt. She walked off and avoided us each time we had a question about dresses we seen in the books… finally we just decided to leave and another young girl came out and asked if she could help us and we just stared at her a minute and said we had been there 40 minutes already trying to get help and information but couldn’t get any… the owner was sitting behind the desk on her cell phone.. by the way no other customers came in or called the entire time we were there.. I will also say that I’m a wedding & event planner (for 18 years) and this was the worst experience in a bridal store. … I would not recommend them for any reason! !

This store is just awful. Items are overpriced and the staff is very unhelpful.
The owner is rude and does not stand by her products. I purchased a faux pearl choker necklace. It fit perfectly with many links left over. After wearing the choker for approx. 20 min, one of the pearl strands burst open and all the pearls were all over the floor.
I went back to the store the following day and requested the necklace be replaced or repaired. The owner of the store refused to do anything about the necklace stating, «It was fine when you bought it» and «we don’t give refunds». I told her clearly something was wrong with the necklace and she should stand behind her product. She basically said, «too bad» and that no refund would be given. This choker cost over $ 50.
Do not shop at this store as they will not be resonable and do not stand behind their products.
This was the Hayward store at 22 415 Foothill Blvd.
BAD NEWS, BAD SERVICE, BAD PRODUCTS.

I GIVE THEM A ZERO… ITS A BAD EXPERIENCE… my little sister went there to get a prom dress. and we came in to try it on and to have the dress altered. They book us the next apt. to come back next week but we couldn’t come so we rescheduled for two weeks, when we came back and said we have an appointment, the girl working in the front went to check and said we have to wait for 20 minutes,. and we said the dress should be done by now because it already two weeks, the girl working in the front went to call the owner…
The owner Martha came out and was being rude and said she is doing us a favor because the dress is not suppose to be done till next week… we were so mad and said its been two weeks and we suppose to come last week but we rescheduled to give them more time and it should be done… instead of acting like an owner and calming everyone down and to go and check to see what is the issue… she start yelling and said we always been a problem (total psycho 360 reversal, like when a mass murderer kills someone and claims he is the victim).what the fuck was that?
She has no idea what she is talking about. and start saying do we want to walk away from the dress or to wait, i said i paid for it already and we are here to pick it up. i’m paying for the alteration and to have it done when it is promised. what kind of a business is this?., plus she is not there in the first place when we were there dropping off the dress. she is so stupid and was still yelling and talking so loud. and of course my voice is more louder because i am paying for a 400 dollar dress and get treated like i’m there to get a free dress or something… and i yelled at her «instead of yelling at me, why dont go and yell at the worker who did the paper work wrong»…
She got mad and went to get the worker out… she brought out a random worker who did not do our dress and and who we were not talking to last week… and i told her what kind of business is this!!! they went in to check and she came out and said «oh we have another customer with the same dress and we made a mistake»…
She made a mistake and so did her employee… and she yelled at us… I don’t do business with anyone like this… as an owner she should act like one and treat customer with respect not with attitude and make sure everything is ok… but no she went crazy on us and said mean things… I WILL NEVER COME BACK THERE AGAIN. THERE ARE TONs OF PLACES THAT TREAT THEIR CUSTOMER MUCH BETTER…
This place does not value customers or committments and acts like they are the only game in town. The owner did not make any concessions so don’t belive any lies that she will post on this website.

My daughter got her bridal bouquet there. The owner was very nice and helpful. Of course we went on a weekday. Weekends are crowded especially in Spring (prom time) and summer (weddings)I think the owner could use a couple of more sales people who are bi-​lingual and knowledgeable about weddings.

store looks nice from the outside, but i think there are better looking quince stores in this neighborhood.
dun call here or you’ll be sorry… customer service es muy horrible…