Burris Window Shades

We bought some shades for well over $ 1000 and was told by Michael, the manager (?), that he would not put these shades in his home –This after requesting them to come to our house several times during the first year– The shades are flimsy. We are still having parts break on us…
It was difficult to get Burriss to respond to our requests to come repair our shades.
Bad product
Bad customer service

Still waiting…
we ordered 15 shades and 2 screen doors. several weeks later some of the shades are in.

Michael Cvetich answered the phone when I first called to get a quote. I had never shopped for shades before and needed to get blinds for 19 windows (pretty much the entire house). I was worried it was going to be ridiculously expensive and was worried about feeling overwhelmed with options.
Michael was extremely professional, met me on time at my home for the preliminary consultation and walked me through all the options with samples and other photos. The finished product is gorgeous– I got roller shades with a small metal chain to roll them up and down on the side (which are the same shades Burris installed in our office building in Jack London Square). They were only about $ 100 more than mini blinds which was their least expensive option. Because they do ⁵⁰⁄₅₀ residential and commercial they are able to get really good deals on products but still maintain the «small shop» local feel. I would highly recommend Burris– excellent customer service and a pleasure to work with.

Burris Window Shades is now PACIFIC LIGHT AND SHADE INC.
I had two customized shades installed in 2004 to the tune of several thousand dollars. The chain on the smaller blind broke. I asked to have a quote on a replacement chain with receptors. One arrived at my door 3 weeks later. I was invoiced three weeks after that for $ 36.95 [ keeping in mind there was no original cost quote given ]. This is a case of customer gouging. Who in their own mind would pay $ 36.95 for a simple 8 foot chain? By the way — it wasn’t platinum.
I had no recourse but to pay the invoice BUT I will never recommend or use them ever again.

Excellent service provided by Steven, Mark and Rick! These guys are the experts in what they do.
I had a few shades in my loft that required some work, and Steven did an outstanding and meticulous job rebolting my custom shades and re-​stringing our blinds that were uneven for a few years. I can’t say enough about the level of professionalism and care performed in less than 2 hours. Exceptional work! Thank you!

In 1998 I first found Burris via ATT Yellow Pages, I hired Burris to outfit my new house and I ordered 26 custom sized Levelor blinds. A huge job, but competitively priced. I asked a lot of questions about product durability as I didn’t want to think about replacement anytime soon. Burris knows the industry inside out. Also they respect a budget. Michael measured every window and door, and installed it all. I appreciate that they’ve been in business a long time and there to help long after the sale. Recently I needed a stray part lost when redecorating required all blinds to be stored, and they helped me out. Not many stores survive for decades and remember you. Don’t be put off by the vintage1940s place of business with doorbell entry, as that part of town’s all right and the vintage’s a sign of wise old hands.

Read the 5-​star reviews on Unilocal so was very hopeful that Burris Window Shades could help us with a Lutron roller shade installation. Stopped in at their store, talked to one of the employees who took down my contact info and said the owner would call me. Never heard another word from the owner or anyone else.

I have a live/​work loft with 18 foot ceilings. Tony came out, measured, shades installed in skylights and windows. Excellent service and quality. I priced several other places and They were most competitive and great all around. Highly recommended.

I had a tenant who swore that one of the Roman shades in her apartment just magically broke and that she was the most careful and conscientious shade opener and closer ever in the history of all shade openers and closers and that there’s NO WAY the jacked up shades were in any way her fault.
Right.
So I called Rick Burris to see if I could just have it re-​strung (?) and VIOLA, he worked his magic in like 15 minutes and charged me a tiny fraction of the cost of a new shade.
Bonus: He commented that someone had clearly been monkeying with the shade’s cords so I felt extra confident in taking the cost of Rick’s services out of her deposit.
BOOYAH!