Brooks Motor Cars

12÷29÷15
The traffic from San Jose to Oakland was crazy, but it was worth it when I arrived to see my repaired car. After Arseen Auto Body ruined my car, I am now impressed on how well the paint looked this time. When I arrived it was parked right in front alongside all of the other cars they work on. It looked so good, for even a Honda it looks like it blended in with those high end cars.
The front desk receptionist was quick to assist me and get Jorge out. Jorge walked around the car with me and even pointed out two extra parts they fixed for me. I was amazed, I saw that but didn’t know they’d fit it for me. They fixed and repainted my door/​fender/​bumper exactly to match the rest of the paint. He was even telling me to stare at it and see the correct texture. I was so thrilled again to have my car back. The front desk even took care of my rental car I had next door and said they’d come by and pick it up.
Overall extremely good experience and he said he hopes I don’t need to come back anytime soon. They definitely took care of me and I had a much better experience. My car came out really clean and it looked clean inside as well. Definitely a 5 star experience here, I highly recommend Brook Motors over all those other body shops! Thanks again Jorge!

What could be a very trying, tedious process was made easy and stress-​free by the fine folks at Brooks Motor Cars in Oakland. From my first contact by phone with Dan to the ongoing updates from Gus to the PERFECTION of the repairs to my :(brand new Tesla — this place is phenomenal!
Customer service is over the top! They gave me a lift to the airport down the street when I dropped off my car and coordinated with the rental car company to pick up my rental at the shop, thus saving me an extra trip to drop off the rental car.
The work they do is pure beauty. You can’t tell anything happened at all. What a great experience and a great result.
Thanks to «all y’all» at Brooks for taking such good care of me and my Tesla!

I love the atmosphere here. Usually you go to a body shop and its all business but, everyone felt like family working together which gave me a very comfortable environment. Ellen got me checked in and she is such very nice! Anyways got sideswipe at a parking lot and it just really piss me off how people will do that to something that is more than a 100g! They were quick with the work and gave me an update whenever I shoot them an e-​mail, within a week or two I didn’t even realize my car have been hit. Great service and awesome workmanship. I highly recommend my friend to check our Brooks. I didn’t realize something this great exist in Oakland.

I worked with Dan and he was great! Very friendly and very careful with my vehicle. He promised to give me my vehicle back better than before and he kept his promise! The team updated me regularly whenever there is progress and they work fast! The best part they will deal with your insurance agent. That is the last person i want to deal with. Over all my experience here was great! Thanks BMS!

I was driving home one day and for some reason my hood flies open and smashed my windshield, roof, bent both my front fenders, and obviously my hood completely bent 90 degrees. I was completely frustrated and I couldn’t figure out what to do.
I went to Brooks the next day and worked with Jorge and he helped me with the process. I saw the owner while I was there outside doing quality check on all the completed vehicle and I walked up to him and got to know him a little more.
Great guy, made me trust leaving my vehicle over here with Brooks a lot more.
I was expecting 3 – 4 weeks without my vehicle like you would at any body shop nowadays. Any who, Jorge gave me a call and told me my baby was FIXED! I didn’t believe it because it has only been 6 days since I dropped it off.
I went by to take a look at it and it was amazing! I didn’t even notice any differences.
I HIGHLY recommend them! I hate and love seeing them because, when I see them that means my car are damage but I like seeing them because they’re such a great bunch of guys/​girls that make your car look amazing!!!
I give it a 6 stars if I could.

I went to the Fremont to get my Tesla fixed and that place was AMAZING! I thought I was a Tesla service center.
I came here with my other vehicle that got hit since I was in the area. Great bunch of people just like the Fremont store. apparently this is the main store. Quick service and as good it is going to be.
I hate going to body shop but, if I had to go to any body shop, Brooks the place to go!

This rating is based on the fact that my car could not start when I picked it up. When you leave a car with a body shop, you would expect it to run the same way when you pick it up. You would expect the car to start. Jorge explained to me that sometimes the battery drains as the doors are open when they are checking out the car. Most of the time, they try to charge the battery while they clean the car. Obviously they did not engage in this step with my car. My car was with Brooks for 13 days. The excuse would have worked were it not for the fact that I typically go on 2 week business trips and my car always started when I drive it off from the airport. So they recharged my battery and I noticed the air bag light was on. Then they reset that. I also was low on gas and asked if it would be ok to try and fill up the tank as the car might not restart. He said I could fill it up with the car running. I always thought that would be a bad idea… But they did end up doing the right thing and putting in some gas for me. When the guy dropped off my car afterwards, he said «oh, it starts on its own now.» I was told it would take nothing more than 10 minutes for the battery to recharge.
Well it didn’t the next morning. This was when I was about to leave for the airport for an international flight. Can you say «STRESS!!!» I end up running from the garage of my condo to my unit with all my luggage, etc. I had to take Über to the airport. Obviously most people want to get to the airport on time. My car now sits in my garage unable to start. When I get back from my business trip, I guess I have to now waste even more time contacting AAA. I left a message for GEICO to see what I can do to complain and escalate.
The conclusion is «if you value your time, Brooks is not for you.» I waited 45 minutes so they could jump start my car, undo the air bag warning light and get some gas. (I am hoping that my air bag still works and it was only the light…) When I get back from my business trip, I will need to wait for AAA to come by and restart my car. But who knows when it will not start again and the additional time involved. I would like to think everyone’s time is valuable.
For what GEICO is paying, I would expect the car to be in the same condition it was in before I was hit. Unfortunately, it is not. I can’t start it and drive it. I work in insurance and this really isn’t what insurance is meant to be. BTW, Brooks is an approved body shop by GEICO. They may guarantee the body work but what good is it if the car can’t run?
Brooks likes to talk about how they are authorized for Aston Martin and Tesla. Well maybe if you have a Porsche, they are not the right fit for you. I will be certain to complain to the Porsche Dealership.

Amazing customer service. Ellen is very professional and awesome.

BMC of SL is the best body shop I’ve ever been to. just had my beautiful Expedition repaired after some thugs ripped up my dash, and generally wreaked havoc inside and out. They put it back together and it looks better than ever. the staff is very knowledgable and just plain nice. chris took care of my truck and I am just grateful to everyone there for their kindness and quality workmanship

Phenomenal paint matching, service, and detailing. I own a Spark Silver 2009 Subaru STi that was in mint condition until my rear passenger door was crushed by a vehicle rolling across a parking lot with no parking brake.
One look at the bays at Brooks lined with high-​end autos from Mercedes, Tesla, Jaguar and Bentley indicated that this would be the place to get it repaired and returned to mint condition.
Terry Campbell and Brooks worked with USAA to completely replace the door, including the 3M overlays that had to be replaced, and matched the 5-​year old paint perfectly with the rest of the vehicle.
Finally, the quality of detailing work upon delivery exceeded all my expectations. I’m talking about: door-​sill cleaning, under the hood, sparkling engine cleaning, and even my Brembo brakes were spotless, removed of all accumulated brake dust — I don’t even do that myself. Lastly, Terry complimentarily polished my headlamps and de-​badged some Subaru and dealership emblems for an all-​new clean look.
Thanks Brooks and Terry — I’m one completely satisfied customer!
Samson Stevens

Brooks Motor Cars excels at professionalism, thoroughness and artisan like work. They have repaired my S63 two times and on both occasions, as one other reviewer said, my car left Brooks better than it was before my accident.
Most recently I worked with Jorge Ochoa. Everyone at Brooks from the receptionist to the estimators is amazing and Jorge is a prime example. Before my accident, the front of my car had been covered in a film to minimize chips, etc. In the repair, the hood, headlight and front bumper cover were replaced and needed to have new film applied. I decided to use the company that originally installed the film for the replacement. This required letting the newly painted hood ‘cure’ for 30 days prior to installing the film. Jorge offered to have me come back to Brooks Motor Cars the day before the film installation to have the hood, headlamp and bumper detailed and any imperfections touched up prior to installing the new film. He even offered a rental car for the day!
The repair was artistry and the service was completely outstanding. Brooks Motor Cars is not the least expensive body shop, but they are reasonable and you receive unbelievable service. For my money, the value received far exceeds the cost. Highly recommended.

*great customer service
*fantastic craftsmanship and quality
*easy to work with and communicates well to keep customers informed
*car was completed on time and at pick-​up was CLEAN inside and out; like a brand new car.

If you drive a BMW, Mercedes, Audi, Aston Martin, Tesla, or pretty much any car you care about, this is the ONLY place to come for body work. Brooks has repaired both of my BMWs multiple times over the years. (I’m not that careless, but I’m the guy who actually stops for pedestrians, so I get hit now and then.) It always leaves the shop as good as, if not better than, news.
Are they the cheapest? Of course not. But the prices are not out of line, and the quality is top flight. I even come here when insurance won’t cover it.
What prompted this review was the recent work replacing the front bumper on my 2005 ZHP. It turns out that it had been repaired improperly by a previous owner (a wood screw — really). While it was disappointing that the cost of the part went up between the estimate in May and the repair in August, when I picked up the car I couldn’t believe how close to new it looked.
It wasn’t until I got it home that I realized they had also put touch-​up paint on all the chips years of debris had left on the front of the hood. And at no extra charge.
This place really is as good as it gets.

Great crew! Great Shop!, Honest & trustworthy Strongly recommend. They did the best work to our AMG Mercedes Benz. I have been in the business, and have never seen a shop like there’s, where attention to details is the only way they do it with a smile and all the help they can be. Truly a 1 stop shop!
Thank You Crew!
the best!

Brooks is the only place where you should take your Mercedes-​Benz for auto body repair. After getting rear ended by an 880 tailgater, I had to find a quality body shop to fix my almost 25 year old Mercedes.
Terry, who took care of my car, was an excellent service adviser. He’s been doing Mercedes collision repair for a long time, because I remember seeing his name on another body repair receipt on my car from 1999! Anyways, he kept me updated about the repairs on my car and even managed to source a combination of new parts (no easy feat on an old MBZ) and quality OEM used ones. The quality of their repair work is impeccable, as they matched the paint on the bumper perfectly to the rest of the trim. On a Mercedes it’s not easy to get this right.
So if your Mercedes, whether old or new, needs auto body work, take it to Brooks Motor Cars if you want it done right!

THE REAL DEAL.
This is the only professional repair facility (the words/​phrases auto-​body and shop are minor league compared to the quality craftsmanship, integrity, and transparent practices of this business. The best part is there are a lot of smiling employees. I’d like to think the super-​sweet receptionist just has a really good memory and that’s why she knows me by name!
The location may seem a bit off the beaten path as it’s an industrial park, but from the moment you pull up, the service expectations are set and most importantly, they are delivered. Every corner of the facility from the office to the garage floor is impeccable. It feels and looks like an exotic car showroom the way every client and vehicle receives white glove service.
As some one who loves to drive, but doesn’t know a thing about mechanics (this is where I rely on the expertise of others, such as Brooks and Mercedes-​Benz of Oakland), and by know means am I a chef — but when I was afforded the opportunity to tour the kitchen of a Gordon Ramsay restaurant, all I can say is — trust your instincts; when you know, you know! If you still feel you have any doubt or concern with your vehicle, vocalize your concerns, any staff member will listen and address your concerns. Should it require the expertise of a particular employee, they will make sure to introduce you to the on-​staff expertise or person responsible for that part of service, and briefly share your concern so that you’re not having to re-​explain or start again.
If I had to be super nit-​picky, the only (mild) criticism I would say is that no repair is under a Monday-​Friday process even for a seemingly straightforward and minimal repair. In fairness to Brooks, they will not take shortcuts or compromise their integrity or the quality of your repair just to appease your timetable, and I say this because of bad experiences with chop-​shop like places that might replace a headliner and then pretend like there weren’t grease marks all over from handling and potentially rushing a repair.
Over the last ~5 years I’ve never had to return to Brooks due to quality issues from their work. I might even go as far as saying my vehicles have consistently looked better than the day I purchased them.

This is the best body shop I ever went to I bought my car here one year ago and everything was fantastic my Mercedes came back like brand new no one is capable of doing work like theirs

Daniel is honest and knowledgeable.
Work is done to a customer’s satisfaction.
Can’t say enough how impressed I am with the way I was treated and how good I felt about my decision to take my Porsche to Brooks!

Thanks, Brooks! I just got my Jetta Sportswagon back and it is gleaming-​the way it looked when I drove it off the lot!
The employees are nice, helpful, and obviously expert at what they do. Plus, for the short times we were asked to wait, the accomodations are clean and comfortable– like a car showroom or dealership, not a gas station or mechanics waiting room.
This was a flawless transaction. I hope I (and you) won’t need them again, but when (inevitably) we do, I plan to ASK my insurance company for Brooks.
Why go anywhere else?

I’ve been meaning to write this when I took my Audi S4 for repairs back in January of this year. I couldn’t say enough good things about Brooks! They treated me with the utmost respect, and they were very professional all the way.
They worked on my car for a week to have my front bumper replaced and painted. I didn’t notice the slight paint tint difference when I picked it up because it was overcast. As soon as I noticed the slight difference in paint tint/​color under direct sunlight, I immediately contacted Jorge (my service advisor at Brooks) and he said they’ll take a look. After confirming the difference, they scheduled my car to be reworked.
Before repainting the bumper again, they had me look at test panels they painted with different tints to do a color match with me under direct sunlight. They were very, very patient with me during the entire process. They truly wanted me to be completely happy and satisfied with their paint job.
After they repainted the bumper, they asked me to come in to confirm the paint match. Again, they were very patient with me while I inspected how the pearl paint on the bumper matched the pearl paint on the hood and fenders. They did a truly amazing job at matching the pearl paint!
Brooks did many other little things for me to make me happy, but I’ve written a long enough review. Needless to say, I’m recommending Brooks to all my friends and family. I hope nothing will ever happen to their cars, but when the unthinkable happens, I’m very confident that Brooks will do an ultra high quality job.
On a final note, I must be one of their pickiest customers because Jorge jokingly suggested that I should work in their Quality Control department. For a very picky guy like me to give Brooks 5 stars, says a lot about their quality work.