Ben & Jerry’s

I just ordered ice cream there, it had one of the worst experiences I have ever had! The ice cream I ordered was not suppose to come with any type of tree nuts. I am highly allergic to tree nuts. We inform our server after we pay that their are walnuts in this ice cream. She was rude and telling me that’s how it comes. I tell her I’m allergic she didn’t even care and didn’t offer to give me something else even after the fact she reads the ingredients to us that says nothing about walnuts. She rudely walks away and by then there is a line and the 3 employees don’t even bother to help me even tho we already paid. Just went on helping the other guests. I kindly ask one of the other girls if she can just get me a scoop of a different type of ice cream when she gets a chance. She said I needed to ask the first girl who helped me or to get back in line!!! Uh… I ALREADY PAID! Are you kidding me?! The girl who originally helped us says with attitude «she never told me what she wanted». That’s because this girl walked away from us. By now my boyfriend gets involved because they are handling this wrong and being rude to me. The other customers where thinking I just was causing drama for no reason. Even after I said I’m allergic to what they gave me, but if I fell to the ground and died right there would they then listen to me? I am not the person who just throws my allergies out there usually I should because I could die but I don’t. So the one time I actually complain about it everyone made me out to be the bad guy. Guess what I am the customer! I too deserve to get better service with so many people who have allergies I hope no one else has to deal with what I just went through.

The staff was super curtious and helpful especially with my question about gluten free products. the store was very clean