Auto Guardian Towing

I was recently in a 12 car accident caused by speeding big rig and Julian was the driver from Auto Guardian that towed my smooshed car after the accident and brought it to their lot. My car is totalled and the whole accident was nerv wrecking, but Julian and everyone that I met at the lot that day were very sweet and helpful and made the experience a little less painful. Thanks guys!
I highly recommend their services.
Evette :)

This review is for Raymond the tow truck driver.
Does everybody love Raymond? I do (along with the three other occupants of my stranded car.)
AAA — screw you! After two hours of waiting and effing everything up, out of the darkness appeared Raymond.
Let’s rewind back to the drive to Oakland. I was headed to Oakland for dinner and a concert (with my wife, mom and pops) when my car made a weird sound. Long story short, a recent brake job left a bolt loose that made braking or driving impossible (glad we didn’t die in a fiery wreck!)
Fortunately, I was able to pull off the freeway at the West Grand Ave. off-​ramp and park next to the sound wall — safely (I used the parking brake to help!)
After waiting two hours for AAA (and calling multiple times to AAA), Raymond pulled up behind my busted ride and offered his assistance. He was not dispatched on my ticket, but stopped to check things out anyway.
When I described what had happened and explained to him that we were supposed to attend a concert at the Fox theater, he quickly instructed us to hop in his tow truck and promised to get my car towed to my mechanic in Dublin.
AAA gave us the run-​around big-​time, but Raymond never wavered. He indeed made good on his promise and got us to the concert on time and later made the haul from Oakland to Dublin where my car was delivered to the mechanic.
So, here’s to Raymond…5 stars!
THANK YOU RAYMOND!

Fast service and very friendly I only waited 15 min for the driver to arrive from the time I got on the phone very easy.

I don’t know how these guys are at towing or providing emergency services but I do know that some of their drivers can’t be bothered to drive the speed limit or stop at the intersections in the residential area where their shop is located. If you call for emergency help please ask them to drive appropriately and not cause an accident in our neighborhood.

My all wheel drive jeep needed to be towed the other day.
Usually they send a flat bed truck.
But this time Jose, showed up in a wheel lift.
Now, I know a little bit about towing. As I am also in this line of work.
After I informed him of the AWD. He responded with, and I quote, ’ That’s ok, I have dollies. (which was the special equipment required to tow my vehicle with a wheel lift.) If it’s okay with you (Which it was.) I can take care of it. It was his confidence and his professionalism that convinced me.
He proceeded with an er of expertise that didn’t disappoint.
Many kudos to Jose.
Drive safe

Yesterday morning I pulled over up on Grizzly Peak, at one of the turnouts, to take a picture and my car never started again. I had to get to work, so the car would have to wait until later.
Hours later, I call AAA and go up to wait beside my car. If you’re not familiar with Grizzly Peak and it’s little viewing spots, it’s challenging to describe and to grasp. Our poor driver was not familiar with the area, in fact, he’d never been up there before. But he diligently kept driving around, going on instinct, to find us. Ultimately, he did find us but the challenges of this tow were not over yet. By now the sun had set and there were many youngsters parked up at this spot, hanging out. Plus, my car was parked in an extremely awkward position for him to latch on to it. I thought I was just pulling in and pulling right back out…
Long story short, Alex Frasier was patient, kind and knowledgeable. He talked to people with respect and confidence, Cars were moved out of the way and even in the dark of night he got my car hooked up with ease. He was off the clock by this point, but never was exasperated or impatient, I only know this because his wife justifiably called wondering where he was.
I truly can’t say enough about this man. He was positive, which help to ease my husband and I’s mind, and he instilled confidence that he could get my car out of this messy spot without a problem, and he did. in the midst of, in my opinion, a bleak situation he was exactly what we needed. He then took me and my car back to my house and dropped us off.
Thank you Alex Frasier! You are an asset to any company. I truly hope that your company can appreciate you for being you!

got a tow from Auto Guardian via AAA. though it took almost an hour for them to arrive, (actually 30 – 45 minutes). it always seems forever) the time was within the hour they initially estimated.
4.5 stars
–got text message and phone call estimating when they would arrive.
–tried to remedy problem (ignition wouldn’t ignitiate) when they arrived
–hooked up car in a jiffy when car still wouldn’t start.
–got my car to a garage in minutes
–shook my hand and wished me «good luck» when he departed.
thanks i needed that. was his name «gus?» didn’t read his name tag
or receipt given.
best class towing i’ve ever had.

Just received a tow tonight from Ed at Auto Guardian. Not only did they dispatch fast (on Martin Luther King Jr’s birthday, even), Ed was friendly and helpful. The entire experience from pick up to drop off happened in under an hour and Ed even offered me some spots to check out in Oakland, me being new to the area. I just wanted to give him a shout out because I feel like tow drivers aren’t appreciated enough.