Auto Glass Now

So happy my insurance company contracts with Auto Glass Now. I had requested a new recommendation from State Farm after having a terrible experience with their first suggestion — and a history of terrible glass repair situations. So given my experience I was skeptical.
When I walked in I was greeted by the friendliest people! I kind of felt that they were all angels. I wish they could consult on customer service with other businesses. The technicians were impressive, from their skill and attention, to their friendliness and kindness. I hope I don’t need them again, but if I do — I won’t hesitate to return.
P. S. Bonus: I had my dog and needed to take her for a walk while I waited. The bay trail is a block away and attractive, safe and convenient. Another bonus is
is a block or so to the left of Grand and Mandela Pkwy (on Bay Trail) and Brown Sugar Kitchen is to the right.

Hands down the best auto glass place in the east bay!
I came in a bit late from the time they closed. I thought they were open till 6. I showed up at 5:10. Leana informed me that all the techs had gone home, which was true. After having my window glass smashed in, I was having one of those days when one thing after goes wrong. Leana could see that and she had a tech clock in and do the job for me. She was personable, kind, and cares deeply about her work and customers.
The next time I need some glass, I’m coming here.
P. S. Did I mention they have the cheapest prices in Oakland?

AutoGlassNow comes to you where ever you are. They have reasonable prices with quality customer service.
Hector did a great job. He called ahead before arriving. He was arrived when he said. He was very professional, efficient, and informative.
Highly Recommended!!!

This place is incredible. Got Windows replaced twice, and both times got low cost same day service. People behind the counter are just as helpful as the repair technicians. Will be bringing every car here every chance I get.

I spoke with Jennifer on the phone she has great customer service skills. Everyone there is cool and friendly, I got my 2012 Dodge Ram window replaced for 163 after tax. Not bad compared to others quotes I got.

The worst!!! I’ve gotten 2 windshields for my van, the first had a shitty installation AND warped glass, the second is so warped its dangerous. Also the brand is not what I ordered and they just give shitty double speak excuses and lies! One sales person said they’d keep replacing till I was happy and now they say I’m stuck. Stay the hell away from these guys.

Had to replace my driver’s side window after someone broke in — brought it in at 9:30 and was back on the road by 11 — plus it was $ 50 cheaper than the last place I had the same service performed at. Great people, great service, great shop.

My car was broken into on a Friday night in Oakland near the DeFermery Pool. The crooks got away with a kid backpack, filled with a dirty towel, used bathing suit, dirty flip flops and swimming goggles. I however was left to deal with a broken window and crying kids. My friend had recommended that I give this place a call. I called on a Saturday to get a quote. To my surprise the factory glass I needed was in stock (My car is on the newer side). I told them that I would be in on Tuesday afternoon. I work close by and I called in to see if I could come in on Monday instead. They told me that it was first come first served and that they had no one waiting. I came in on Monday at 9AM and dropped off my car. They said it would take 2 hours or more. They called me at 10:30 AM and said that my car was fixed and ready to go. I also had them fix a crack on my windshield and I haven’t seen the crack get any bigger yet.
The staff is speedy and professional.
I hope never to return here, but if I do, I know where to go.

During my military drill weekend away from home and in Oakland, someone broke into my car. The staff was professional and helpful throughout the process. They bent over backwards to find me a difficult to locate panel over a holiday weekend. Sadly, despite their best efforts, they could not locate a panel. Actually, they did locate a panel by calling around to many dealers, but the auto glass dealer they located broke the panel when they were trying to remove it from a wrecked car. Free of charge, the folks at Auto Glass Now vacuumed my car and put some plastic on the window so I could get home.

No matter which way you slice it, getting a window replaced will be expensive. My car got broken into and I came to these guys as soon as it happened. They fixed it within an hour and it cost 139 bucks. I didn’t make an appointment but it was at 9 am when I came in.

Got my car broken into and this place had my window replaced in about 1 hr. super easy, chill people & got out of there pretty cheap.

This place has the best prices in the bay area! Took my honda. It took about two hours but affordable.

Excellent in every way. I needed my rear corner vent window replaced after parking on the streets of Berkeley past 2am and they made it happen.
I called about 5 different shops in the east bay, they were about $ 20 cheaper than the others, had my window in stock, and would install it at my apartment for no additional charge. They sent someone out Saturday and he had it done in 45min, even vacuumed up all the broken glass. The glass was the same brand as OEM too.
Great communication throughout the whole process, I paid over the phone after they installed it. They were the best part about having my window broken.

If you take your car to their workshop you may be fine, but if you want mobile service, look elsewhere.
I spoke to them twice the day before I was supposed to have service, and when their tech hadn’t shown up the next day, I called to check. Apparently I had «fallen through the cracks» — no pun intended. They offered to have someone come right away. I waited another 45 minutes. Nothing. Then I get a call that someone’s on their way, but it would be another 20 minutes. So now I’ve been waiting 30 minutes LONGER than the 5 hour window they gave me. I call the shop to ask for some kind of compensation or discount for my time, and they say no, and then say that they are recalling their tech and I can take my business elsewhere. So if you don’t mind being forgotten about, delayed, and then insulted on the phone, Auto Glass Now is for you.

If I could I’d give them a zero. Terrible customer service. Wouldn’t eat a $ 25 fee to make. $ 210 sale. All because the glass they order was the wrong one. Even after I had already being quoted a price they wanted me to pay for their mistake. The mechanic had left to pick up the glass and left my door disassembled. Told me he would be back to put it together for me in 20 mins. 2 hours later nothing. Called and told me he’d be there soon and when I asked how soon they hung up. Apparently they sent the guy to run some errands and I was the last stop. Work time was approaching So I left it the way it was and took it to Auto Glass Experts in Berkeley where they took great care of me. Don’t waste your time with this place. 3 hour headache.

Thanks to some douches in downtown Berkeley I got my rear passenger window smashed on my VW Touareg a couple of nights ago. Same story: the window turned out to be the most expensive issue here than what they actually took! Plain stupid!
Anyway, called around and found this glass shop to have the most competitive prices around so I drove there. VERY efficient, showed up, no appointment but with my quote in hand, took me in 10 minutes later and they were done in 40 – 45! I’ve only had the shitty luck twice of getting my car broken into and this is by far the best window repair job. Excellent price, super friendly, professional technicians and job was done in a timely and thoroughly manner. If my shitty luck shall return, so will I to this shop.

I am one of those nice people that lets my sister borrow my car. Unfortunately she is not as responsible as I am, and ended up hitting someone, messing up my latch in the process. One night while driving over the Benicia bridge, the hood suddenly flipped up in front of me. Luckily I respond well in emergency situations and I pulled over to the shoulder to find that the windshield was cracked in multiple places. I have AAA so I was able to get it towed to my place, which was in Hayward at the time.
I forget where I heard about this place, but I called and found that they could come to me for an exceptionally low price. I might have mentioned shopping around, and that might have been the reason for the low cost, but they came all the way out to Hayward and were done within a half hour. Super happy with their quick, efficient, and reliable work. I have the same wind shield to this day.
Last year during the holidays, my car was broken into and in the process, my passenger window was busted into… And it rained all … night… long. I brought it here and they hooked it up with a window the next day with fast and efficient service once again.
I know that if I ever have a glass need for my car in the future, I will be calling this place first.

I have been here twice in the last six months (once after my car window was smashed and today after a tree fell on my car and cracked the windshield). I really hope I never have to come back, but if my bad luck returns, I will definitely be coming here for these reasons:
1. The price is always between 30−40% less than every other place around here.
2. No– one who comes in here is having a good day, but the staff is amazingly helpful, efficient, and competent. They have also made me laugh a few times– a great bonus when you are having a crappy day.
3. The work is great and they guarantee it for life.
Don’t waste your time and money going anywhere else.

Last night my rear passenger window was broken, and this morning I called 4 places to get quotes.
AutoGlassNow quoted me 100 dollars less then AutoGlassOnTheMove, and were able to get me in within 5 minutes of calling, even though they closed at noon for Christmas. I was in and out in less than an hour, and they did a great job fixing the window and cleaning out my car. They also went through the trouble of making me coffee, and finding sugars when I asked if there was a local coffee place.
I am really pleased with my service, and that they were able to fix my car so swiftly as I didn’t want to spend the holiday weekend without a car window.

Glass pro… still the right people to go to when you need a new car window!
My initiation into sf after a few long months of residency brought me here. Thank you sf vagrants for breaking my window in hopes of finding a hidden laptop only to find yourself with a handful of dust and… Junk mail.
Granted I did come in first thing early Friday morning when people arriving for work probably wish the day was already over. I get it. The vibe was much different than my last visit — missing were the good morning salutes or smiles or even early morning pleasantries. No problem I understand! And after a few hours it got a lot better. I returned from breakfast an hour later. My car wasn’t quite ready yet but I didn’t wait very long. I love that the price and quality of the window replacement is still outstanding.
Thank you Glass Pro!