Auntie Anne’s

Visit date: June 27, 2015
What I ate: Jalapeño pretzel with cheese sauce
First time? No.
It’s always a treat for me to get a pretzel before take off. It’s an extra treat when there isn’t a line! Today I had my usual — a jalapeño pretzel with cheese dipping sauce. If I have extra time, I’ll get the pretzel made fresh without butter.
Service at this location is quick, and I like it much better than mall locations because the workers are more competent here.

Zero stars for rudeness for the woman working today around 12:15. She was in a rush to leave she wouldn’t serve us. We wanted a hotdog from the display but told us they weren’t good and we had to wait 20 minutes. We didn’t have time to wait. She just wanted to leave. I will never patronize this kiosk. I’m forced to rate one star. Zero stars is appropriate.

As a certified moo cow, there are few times in my life when I’ve taken just 2 bites before tossing my entire purchase. One to retch, two to make sure I meant it.
30 minutes early for my flight, I was getting in line for a Starbucks cheese Danish when I thought, «You know what, why not try something new? Like that Americanised trap across the way, designed to disgust new arrivals so much that they write home about how terrible Oakland is.»
I got a jalapeño pretzel with cheese sauce. To be fair, I knew the cheese sauce was a shady bet. The scrawny pretzel, while it was probably baked this morning, had the flavor of play dough enhanced with powdered FedEx boxes and the spoiled mustard neglected in the cooler for weeks after a camping trip.
In case you needed another vote to not waste your time, here it is. And, new arrivals, we’re really not even close to this wretched in the kitchen.

Not the best soft pretzel I’ve had and I’m an avid mall pretzel eater. Tasted overlooked or maybe dried out from staying under that headlamp for way too long. Mediocre at best.
If I flew here enough I might be back. I wouldn’t recommend trekking all the way from another terminal or a far gate for one of these, the other items looked even worse from sitting out that mine did. Odd employees as well.

I am a huge fan of soft pretzels. I really don’t differentiate between the auntie anne’s, wetzel pretzels, and (going way back) pretzel times of the world. I fly pretty frequently so I really like having this auntie Anne’s at this terminal (I always fly southwest).
However, the past 4 times I’ve been here, they’ve been out if sour cream and onion powder. Once or twice, I can tolerate. However, when it happens 4 times within a month, it becomes ridiculous. It’s not even a perishable item. It’s freakin powder. How difficult is it to order enough of it to lady an entire week.
I’ve only given one or two 1-​stars in my Unilocal history but I’m hangry and on a plane. Don’t Unilocal while you’re hangry I guess.
Pros
Locations
Cons
Out of powder
On mobile so apologies for typos.

Honey mustard, not cheese sauce. I said it three times! I get on my flight only to find… cheese sauce! Disappointed.
The worst part was that the cheese sauce was not edible. The «sauce» had separated and was a big blob with a bunch of oil. Gross.

Fool me once, shame on you. Fool me twice, shame on me.
I’ve never had a problem before. But now this is the 2^nd time I’ve come before a night flight and the service was just horrendous.
First problem was 2 weeks ago. I came over around 8p. There was a lady working. It was obvious they had closed already. I asked what time they close. She said they don’t really have a closing time. Huh? I asked her again. This time she said it depends on when the last flight in that area boards. So no way for me to know whether or not I should make the trek over. No apology or anything. I was disappointed.
Second problem is today. I walked over a little after 8 again, seeing maybe I could catch them open. If not, no big deal. Oh they’re still open, yay! So I ask for a regular salted pretzel. Sorry, this is all we have left. Okay, those are regular non-​salted pretzels. Can you just put salt on one for me? No we can’t, that’s all we have left. Yeah I get that, can you just put salt on that for me? No we’re closed already; this is all we have and we have no more salt here.
… WTF??? That makes NO sense at all. Why wouldn’t you just keep salt out until everything is sold? Don’t most people buy salted pretzels, so wouldn’t it be in your best interest to keep something out that will keep them more sellable? And again, no apology or anything. More than disappointed this time.
The part that sucks the most is that I fly out of this airport a lot and I love pretzels, so I’ll keep coming back. The workers here are terrible; I hate to come back but I know I will.

One star is very generous. $ 4 for a shriveled pepperoni pretzel and 2.50 more for water. Really? When I cancelled my order the pretzel went in the trash. Fitting place for it.

Pretzels are pretzels but I love this place. 90% of the time the pretzels are fresh and the girls in the morning are super nice. Pretty good variety and good value. I go to this place every time I am the airport which is every week.

When we walked passed the auntie anne pretzel shop, I was tempted to buy one because of the yummy buttery smell. It made me think about the last time I had a pretzel from Auntie Anne’s, which was about 10 years ago. I generally don’t buy pretzels because they are high in fat and probably are not the healthiest snack to eat. Even though I wasn’t quite hungry, I decided to buy one (allured by the smell). I walked to my terminal to grab a seat and opened up my pretzel bag and took a bite. The pretzel was bitter and charcoalish because it was burnt. I felt so gipped! I wanted to go back and return my $ 4 cinnamon pretzel but my plane was already boarding. What a waste of money and what a disappointment! I think normally their pretzels are good but I’m peeved because, why would you sell a burnt pretzel to people?

The pretzel we got here was either over-​cooked, or the dough was more overworked, than what we normally get at our local Auntie Anne’s Pretzel in the mall. The taste was fine, but it definitely was harder/​chewier.
Since the prices are higher because it’s in an airport, I was lucky to have my frequent eater card, and I happen to get a free pretzel from this location. Not bad! I suggest you do the same too!

So delicious! I give 5 stars for the taste of their pretzels, but 5 stars for the exceptionally friendly service!
The two Asian ladies working (on Tuesday, March 29, 2011) that afternoon were exceptionally friendly and helpful. It made my waiting experience at the airport well worth it. 5 stars for Auntie Anne’s and 5 stars for this location!

Do you smell that? Pretzels baking, and butter. Who can pass that up? It is a chain, so it’s going to be the same product you have had before, but they are yummy.
And the people that work there are very friendly and nice. Make the stop when you’re changing planes. Do it.

It’s Auntie Anne’s just like in the mall except I’m pretty sure the cost is higher. It is the AIRPORT after all.
I guess you could say I stop by here virtually everytime I’m in this terminal which is at least once a month.
Unless you get there after some crazy rush of people and/​or crazy big order, they usually have plenty of pretzels and pretzel dogs for you to purchase.
The staff is always super nice.

Hot
Salty
Buttery
A yummy soft pretzel
layered in Gulden’s mustard
Just the thing to take with you on the flight.

I was waiting an hour for my flight and wanted something sweet. I spotted Auntie Anne’s while walking to my gate and decided to make a U-​turn and get a pretzel. I normally don’t eat pretzels but I figured the cinnamon and sugar ones are A-​OK. There was one left and it was still pretty fresh. I seen them making pretzels when I walked past it about 30 minutes prior so I figured that was one of them. I got a small drink also, which was a nice size and the total was about $ 6.00. The girl who took my order was nice and quick. I could see myself stopping by Auntie Anne’s if I ever get to the airport so early again.

Snagged a cup of pretzel sticks @ Auntie Anne’s for $ 3 and change at the OAK airport after a flight.
Hot, salty, buttery, soft pretzel smothered in mustard freaking hits the spot every damn time.

they have this new pretzel pocket (ham and cheese) for $ 5 which also scores you a free pretzel in addition.
$ 5 for a pocket and pretzel is a steal, especially for airport food. and right on par with airport food, they charge 50cents for a cup of water. instead, turn around and go to starbucks across the hall and get a free cup of water (but sadly starbucks has no pretzels).
i like the almond pretzel, it makes me smile.

So, you’re at Oakland Airport. You’re a little sad as you’re about to head to your mother’s funeral. You’re sadder because you have to fly Southwest and you do not like peanuts. What do you do? You indulge in a little comfort food. «Comfort food?» you ask. «But you’re at a ghetto airport.» Ah, but for a ghetto food connoisseur like myself, I know it is all about looking past the frustrating lack of gourmet foreplay and and going straight to what will get you the beloved mouth orgy. Auntie Anne’s has the sugar/​salt and fat you crave with a little of that kinky sprinkle mess on your shirt that keeps things interesting.
The cinnamon sugar pretzel really hit the spot. The law of diminishing returns does not apply here. Every bite was scrumptious. The location was convenient for being stuck in an airport. The first time I was there, there was no menu board, so I had to ask what was available. I am not familiar with their flavors so I just picked whatever I could remember after she rattled off the choices. The second time I went, I got the garlic pretzel. Okay, here is a big fat warning. The clerk asked if I wanted salt. Then he asked if I wanted it salted on both sides. I thought it was a simple thing. All he needed to do was sprinkle some salt and we’d be on his way. EH, EH, EH (as in a warning siren, not a Rihanna song)! In order to get salt to stick to the pretzel, he had to dunk it is a vat of butter! I so did not sign up for that one! But what was I to do? Do I give away my naivety? Do I become the ONE they will laugh about for weeks for not knowing how its done? In the end, I just ate it (and it was goood). I do not recommend it for dinner, but it is a great indulgence.
Originally, I gave this place 3 stars. I upped it to four since my recent visit. Apparently, their lack of menu board was a temporary thing. They have a brand-​spanking new board up and it is big and clear and pretty. It made it super-​easy to make my choice. One extra star for the fancy menu board.
Keep in mind that the Oakland Airport eateries are post-​security check. Once you are past security in Terminal 2, just turn left and keep going forever.