AAA

We have been AAA members for about 10 years and never have we had anything but the Best service from. In fact we brag to our friends and family about how Awesome AAA is.
Not today! Today was our first time visiting this location, all we needed was a few maps, how can anyone mess that up?! The woman sitting behind the counter looked at us like we weren’t even worth speaking to, I worked with the public for over 30 years, and I know what is required. I felt I had to go against my usual policy this time, which is to only say positive things and only post reviews when I have Great experiences.
I did get my maps!

I can’t recommend Alejandra Magallan from this AAA office enough; she was tremendously patient and helpful in working with me on a Home Insurance, Auto Insurance, and Umbrella Policy. She was super responsive over e-​mail and over the phone. She took an hour on the phone with me to explain all of the intricacies of the policies and helped me choose the best coverage limits. And she was very diligent in following up to make sure I didn’t have any outstanding questions. Whatever your insurance needs are, you should get on the phone with Alejandra right away and work out the details with her.

Very happy with the service today with Derrick Mapp. He has a very hard work ethic and is polite and easy to work with. When I arrived he got stuck on the phone with another client. He saw me waiting and came to greet me and shook my hand. He apologized for the delay and asked his coworker Alejandra to get me started. She was very efficient with an outgoing personality. Happy to have a local office with employees who care. Thanks!

Can I give a NO STAR rating. I had the worst experience with AAA and it’s sub contractor Micki’s Towing this morning. Who ever the nameless tow driver (because he didn’t introduce himself or have a name badge on) was didn’t even wLk down the driveway to see what the problem was before getting back into his truck and driving off… without giving me any next steps or follow up.
I then had to call AAA back and review this negative experience and put in a request for a second tow. 3 calls and another hour later I get a call from AAA dispatch saying that in at most another 45 minutes, another company will come out to assess if they can tow the car.
It’s a car with 1 flat tire parked in the driveway at my house… what are you good for «Roadside?»
AAA needs some. serious regrouping and training or «real» tow truck drivers. My Grandmother just made 89 yrs old and she’d be a better rep.

Went in to renew my tags but was told that this was not possible because the car is in my spouse’s name. I called a different AAA and was told this is not, in fact, true. The employee I was interacting with was definitely unhelpful and exuded an «I don’t want to be here» vibe. Every little thing was a huge effort on her part. How many 1 star reviews will this place pile up before something is done? This falls on management. Weak. This is the first time in all these years that we’ve ever called on AAA to do anything for us. Why am I paying this money?

Went in this morning and just had the worst service and experience. The attitudes I receive from the 2 women working today (10÷22÷14) had even more attitude than the employees at the DMV. Is it a prerequisite to be rude when applying for these jobs? I walked in this morning, went to the front desk and swiped my AAA card (as instructed by the card reader) and the woman behind the desk basically yelled at me, ‘why are you swiping your card??’. I patiently told her because thats what it says to do. After that she huffed and puffed the entire time getting me paperwork. Breathing hard and staring at me like I was bothering her. The other woman working kept giving me dirty looks like they were both bothered I had came into to pay my registration.
Look I pay a nice amount of money every year for the services AAA provide therefore I am also paying for these employees salary. They do not in any way need to kiss my ass but maybe they dont have to yell at me and give me dirty looks like immature children. At this point I am seriously considering canceling my subscription, adding towing to my insurance (which is by far cheaper than what Im paying for AAA) and simply going to the DMV in the future. There is no point of wasting my money to be treating like Im bothering them every time I enter their office, not when the DMV offers appts now. This experience has just completely ruined my day.

Eh. Lackadaisical service at best. The larger woman at the registration desk was so unenthusiastic and robotic. No greeting, thank you, or have a good day. Pretty lame.
The only reason I was able to get out so quickly because no one was in front of me in line. I can’t imagine how long these folks would take if there were people in front of me.
Also, the parking lot is small and it’s difficult to find parking. People drive like maniacs in this plaza too. As I was readjusting my car while parking, a car came racing down the ramp and honked at me. And when I was leaving, a truck blocked my path to let his buddies out and took his sweet time to make room after I had my reverse lights on.
It’s really not worth coming to.

Go see Brenda! Over the years, I have visited AAA offices all over the east bay and it wasn’t til recently I found excellent customer service at this Montclair office. I usually do all my business at the Monterey office, but I work in the east bay, so I needed to register my vehicle. I walk into this office, I’m in a huge rush. My mind is racing, I need to get in and out and on the road. Brenda Glover welcomed me to the office. She made sure all my business needs were taken care of. The way she spoke, she was not trying to sell me more policies, but made me aware of my options. You can just tell, that Brenda really cares for the members that walk through that door. No sales pitches. I was out of there with my tags in minutes. My short conversation with Brenda somehow calmed me down too. I walked out of there blown away by the service. It’s not often we get good service anymore. When I’m in town. I will return to this office. Thank you Brenda.

Had the worst experience here. Went in to make some changes to our membership which was unresolved over the phone. The agent seemed hesitant to help us. As I questioned her of what was already done over the phone, she had no choice but to acknowledge it but still went to the manager to complicate things. On top of it all she took her sweet time doing it. Suggest avoiding her (elderly woman, initials B.G.) at all cause if you have to use the services of this location.

I am writing this review with the employee Ronald in mind. He is professional, kind, helpful, patient, fair, friendly and thorough. We always ask for his assistance when we need AAA service of any kind. Additionally, he installed our car seat yesterday and not only did he explain everything we will ever need to know about car safety in general with a child but he also demonstrated how to adjust the seat as she grows AND the base was installed in a way that makes us feel good about putting our newborn in it. He is easily the reason we each bought a AAA membership.

Very helpful staff. Insured auto and renters for cheaper than anywhere else. Worked with Alejandra who is an amazing agent– very thorough and accommodating to my schedule. 5 stars for the staff.

Horrible service! On my lunch break I went to register my car I get a agent named yogita who at first was extremely nice she wanted me to switch ovee my car insurance… everything seemed so good she called me like 6 times a day to get me to come back in the office. When I finally did no terms were disclosed on the policy just the amount due for 12 months and what it covers, nothing was explained regarding a 7 dollar a month statement fee and payment processing fee, ae I read the terms of the policy alot of things stood out that made me close the policy within minutes of signing the contract. They manager came in being nice trying to find unethical ways to avoid the fee such as paying 2 times in one month. They indicated that my money was going to be refunded within 1 – 3 business days I call customer service and they said about 2 – 3 weeks and on top of that I get hit with another $ 40 cancelation fee being deducted from all the money they took from me! I spoke to the manager once assuring I would get my money by the weekend now she wont answer my calls and is dodging. Horrible manager doesnt care about the clients who pay her salary I wouldn’t recommend AAA service at this location everyone is on there high horse over there.

I went into this branch to correct an incorrect title transfer that had originally been completed at the Rockridge branch and was sent back to me as it was not done correctly. I went into this branch in Montclair to get it fixed and was treated so rudely by the agent behind the counter. This experience gives AAA a bad name and I will not be renewing my membership.

A bit chaotic due to new set-​up. I did get my vehicle registered. The local maps I wanted where not in stock, and there was no attempt of customer service, even when I asked. The visit was okay. No one hit me or tripped me.

I just love having an agent who I can call directly. Elena Villegas is a pleasure to work with. She even calls me to remind me when a payment is overdue. She’s efficient, friendly, and professional. Love her!

I just returned from my neighborhood AAA and was very disappointed with the service. I went to get maps for my upcoming trip. I went to speak with the woman in the travel department. She unpleasantly told me to get help from the woman at the front. I went to the woman in the front who rudely, and slowly, slothed her way to another room and came back with two inadequate maps. I will never be going back to my neighborhood AAA. I’ll head out to Contra Costa where people are treated with respect. Corporate, are you listening?

I’m knocking off a star for DMV services provided here, now that they’re charging $ 4 per transaction. I think it’s still a reasonable price to pay to get out of the dreary DMV experience for car registration work.

This should really be two reviews with 5 stars for the DMV service at the office and 1 star for roadside assistance. Last night was the second time I have waited over an hour for a truck that never came. I am just grateful for the «the kindness of strangers» and for the fact that my ignition finally came to life on its own. I came home and cancelled the call. The operator didn’t seem particular surprised and didn’t say that anyone had been looking for me.
Does anyone know of a roadside assistance plan that actually provides roadside service?

Yesterday I hit a curb and burst two tires (go me). I called Triple A for roadside assistance. The operator kept asking me where I wanted to take my car and giving me a list of places. I said I did not know anything about any of the places and to tell me which one was the closest. She said they were all the same so I just picked one at random.
When the tow truck driver came, he kept asking me the same questions and I said just go to the address triple A gave us, which turned out to be seven miles away (there are plenty of tire shops down the street from where my car broke down) and in one of the sketchiest neighborhoods in Oakland.
But here’s the clincher: when we get there, the place told me THEY DON’T EVEN DO TIRES and gave me a business card of someone else to take it to. Mind I had specifically told the operator that I had two flat tires.
The driver told me he knew a different place and drove me there, but I mean come on. The only reason I gave two stars is that so far no one has asked me to pay anything for the tow.

This is a review for insurance services, not roadside services.
I am shopping for insurance quotes, and called AAA. The man I spoke to wanted to do the quote over the phone, and I said that since it’s for two people with 2 cars, 2 motorcycles and a house, it will take a long time — I’d much rather do it in person.
I made an appointment and met with him.
He wasn’t ready for my appointment. He spent lots of time entering my info into the computer — info he asked for over the phone. Things like my name, address, AAA membership number…
Since he can’t type, it was S L O W.
It took 30 to 40 minutes of fumbling around on the computer to get a quote for auto insurance. He claims that he’s been an agent there for a long time, so I saw no excuse for his dismal computer skills. At one point, he accidentally added a third car, and it took him ten minutes to delete it.
I can almost forgive his inability to use a computer. However, he never asked how much coverage we wanted — he just wrote it for what he wanted. I said no collision, so he didn’t add comprehensive either — nor did he ask if we wanted it.
After thirty minutes of demonstrated incompetence, he said that the motorcycles and the house would take a while to quote, and he’d send me the quote later that day. Remember that I specifically said I wanted to quote in person.
It’s been a week now, and I haven’t heard back from him.
I know he knows how to contact me, as he asked for my phone number at least three times. I’m a AAA member, and he has my name. He can find me if her wants to.
If the service is that bad when they are trying to make a sale, guess how bad it would be after they have your money.

Very helpful AAA with the nicest staff on the planet (Jamilla was so unbelievably nice and helpful this summer, and Jessica (I think?) was awesome as well. Highly recommended!