Vico Window

I’ve never written a review on a business with which I’ve had as many mixed feelings as with Vico Windows. I decided to replace my old window glass with new hurricane glass. The job estimate was $ 20,000 plus permit and some other varying fees, so I paid them $ 20,000 up front. Not a lot of money to some but a considerable amount this hombre pobre.
Throughout my dealings the office people were professional, polite and helpful. However, who you really end up dealing with are the installers. It’s the actual installers or workers that you end up being at the mercy of. Though they were also pleasant and polite, when crews changed, they became confused, unsure of what the previous crew had done or hadn’t done, and when things went wrong, something common and to be expected in any construction work, failed keep me informed or keep their main office advised of the problems. In one classic, they installed a set of sliding windows backwards so that when sliding them they were reversed from what they should have been with the first window in the stack sliding open from outside rather than from the inside. When I noted the mistake and mentioned it to the person who seemed to be the installation crew leader of the day he said «Oh, I was going to mention that and ask you if you cared because they work fine?» LOL! Well of course I cared. It looked stupid, had a half-​assed appearance and actually wouldn’t work properly and were in no way «just fine.»
It was to be a two day job, and when, after order, the necessary windows etc. came in, installation work commenced July 20^th. Their installation crew showed up then and again on July 21^st, but then suddenly, without any word to me, walked off the job leaving a piece of plywood where a window should have been in place. I had no idea why, thought they might show up the next day, maybe the day after that, but they didn’t. I went to the main offices to find out why, but didn’t get any answer. They were clueless. Later again I went to the main offices, but again didn’t find out what the problem was, so on my third visit with the job still incomplete, I ended up having to get nasty about. Finally I was informed that one of the windows was defective, had a bubble in it, and had to be reordered. I was told it would be in on Friday. Then, the following week I finally get a phone call, scheduled a day and time to complete the job. However, on the morning the job was to be completed they phoned and cancelled, advising that they in fact didn’t have the replacement glass for the window. So by this time it was very clear that there was zero communication between their office staff and those who actually do the work or the stocking of such items. Then, yet another week later and now about an entire month later, what was have been a two day job finally got scheduled and completed.
Though I can’t complain of their completed workmanship, I sure as heck can complain about their treatment of me, their delays, and though maybe to some extent excusable, a complete failure to communicate with me on it. Matter of fact it got so bad I had even thought that they may have abandoned the job entirely and had starting seeking others to complete it as I had begun preparing myself for legal action against them. Also, simple little things, like just maybe cleaning the windows before putting the screens in place or removing their greasy handprints from the window panes. Though I know the stickers had to remain in place pending inspection, I’d think they might at least remove their greasy hand prints, the smear of mayonnaise from one of their lunch sandwiches or do something that would at least signal a simple sign of professional neatness. But no, they didn’t do any of that. Like I really? When you have new windows replaced, fork out over $ 20,000 for new windows, is it asking too much not to leave windows without handprints, finger prints, suction cup prints, putty drippings or mayonnaise all over them. Hence, even though I’m ultimately pleased with their completed workmanship, I’m highly disappointed with their total and utter failure to communicate with me, cooperate with me, keep me informed and lack of professional neatness.

I had this company work on an investment property I have. They were professional, prompt and courteous. Their prices were really reasonable too. I will use and recommend this company for any window repairs or replacements.
Lynne Hale,
Realtor
Remax Preferred

A friend that lives in Plaza South on Galt Ocean Mile recommended this company. I hadn’t seen any reviews for them so I hesitated a bit. I called and spoke with Theresa, went into the showroom to check out the selection of windows they had on hand and browsed some catalogues. Jimmy came out to measure, I went back to meet with Theresa, go over the final design… content with product and follow up, we placed our order. Ordered beautiful PGT impact windows and sliders, some were custom made for large openings, order took about 12 weeks to arrive due to the custom made pieces. Install took 2 days and was done by a large crew of extremely polite, neat young men. (many had been working for the company for more than a decade) They were very organized and knew what they were doing, put down tarps and plastic to protect floors. the install looks fabulous. I could not recommend any company more than this one… the most professional and courteous team that I have ever dealt with in my 12 years of living in South Florida. Highly recommended.