Raymour and Flanigan Furniture

We purchased a twin bunk bed set from here. The set is beautiful. However, it was not put together properly on delivery. The men who delivered and installed the bedroom set left out four screw and dowels from the side rails of both the bottom and top bunks. In addition they attached the ladder with the wrong screw causing it to puncture through to the other side of the one of the rails. We called customer service and specifically asked for a morning appointment. We were given one today about 5 days away. Yesterday, we received a window of 11 – 3. Three o’clock comes and no one has showed up. Called customer service and they tell us that the window is 1 – 5. Well its 5 o’clock and no one is here. This has been a waste of of two days on this set and the second time it was to fix your faulty installation of the product we purchased from you. We are disgusted.

I called to get a simple question answered: «Which side of the mattress cover do I put on top of the bed, and which side do I put on the bottom of the mattress?»
After the receptionist who answers the phone and is having difficulty explaining this product to me, gives the phone to Ronnie (salesman) to help answer the question. He answers and after trying to explain it to me, since we both weren’t talking about the same product, «I don’t know what your problem is, everyone has tried to explain this to you, have you ever put on a bed cover? Would you like to bring the cover down so we can show you how to put it on?» Well, I told him he talked down to me and nasty, of course he’s going to deny it, then he hands the phone over to someone else. Before talking with anyone else, I hang up to write this review and then was going to call Raymore corporate, but before I did, the store found my order and called me up, the receptionist who answered before, was very nice and informative; she helped to explain the answer to my question, and was very polite and understanding. Ronnie did think of looking at my order to figure out what mattress cover I had, before the receptionist called back, so good for him to do that, but that probably should have been done prior to his lack of temperament control. In my opinion, Ronnie, needs customer service skills training on how to discuss and handle conflict when the customer and the sales person aren’t on the same page. And if he had any decent character, or to at least keep the relationship of customer and Raymore, he should have gotten on the phone and said I think we got off on the wrong foot, or I’m sorry for the misunderstanding.

Made 2 stops in here looking for reclining sofa & matching chair. 1^st salesman didn’t seem to know what was going on, 2^nd a bit too pushy. Felt like I was buying a car. Although I could have gotten my unit much sooner here, I decided to keep it local.

As I said before, my living room set fell apart before I even made the second payment. That was 6 years ago. All of the seams let go and they blamed it on an 18 year old cat who was walking through the room. I went to buy a new living room set today at a different store. I’m posting pictures of what my living room set has looks like for almost 6 years.

I bought a microfiber living room set and it cost over $ 4400. Before I even made the second payment, most of the stitching was falling apart. Someone did come to the house, saw my cat and said that my cat destroyed all the furniture. The biggest problem is when you sit down the seams rip on the seat cushions. It’s apparently easy to get out of a warranty when the person has a pet. I won’t buy from them again, it was too expensive and the value isn’t there at all.

On October 24^th I perchssed an ez lift recliner for my mother who is using a walker within her home and wheelchair when outside the home. They had about seven models on the floor. I chose a medium size and the chair was delivered on Monday October 27^th. After the delivery men left, her aide and I helped her into the chair. She was very comfortable, so after a bit we raised the chair to help her to her walker. We were surprised at how difficult this was for her. The arms of the chair are very soft… kind of that overstuffed look. She was not able to get any kind of a firm hold to reach a standing position. I called the store the morning of October 28^th to see if anything could be done to exchange for a different style and was told that they have no return/​exchange policy once an item is delivered. No credit of any kind for a full priced item from their store show room that still has the tags and was in my Mother’s home for less than 24 hours. Go anywhere but here… worst customer service I have ever had.

Those of you that know me know of my deep disdain for entering furniture stores. They spot you as soon as you approach the store and then like vultures with clipboards, they swoop upon you like a dead carcass on the side of the road! This store is no different. No sooner did we enter than the vulture swooped in. That out of the way, this is the biggest Raymour I’ve ever been in. 2 huge levels. They have a lot of stuff and their prices can be good when they are running a sale. It pays to look around and check their prices elsewhere. They stock a lot of items and if they have it, you will get it within 3 days. special orders are a different story. If you can tolerate being followed by a vulture, then the selection they have is worth checking out.