Gold Coast Cadillac

My father, Anthony, recently leased a vehicle from Gold Coast and George Zigler who was absolutely fantastic. George and Gold Coast gave my family top notch service and was so accommodating throughout the whole process– we would 100% recommend Gold Coast and will be a customer for life! Wonderful dealership.

My experience at this dealership was a roller coaster of a ride. Some good some bad but at the end of the day, everything worked out well.
First of all my buying experience with this dealership was very smooth and pleasant. My salesperson Jordan Franklin was very respectful and honest throughout the entire process. I would recommend him to my peers. I purchased a used BMW 535i, and a great price. No other dealer could even compete with Gold Coast. With it being a used car is did have some minor scratches and wheel rash that the dealer promised to touch up at a later date.
Once I purchased the vehicle I took it to BMW of Freehold to have the vehicle looked over. To my surprise BMW did find some items that needed to be addressed. With these finding I reached out to Gold Coast and Jamie Martin told me he would address all the issues with the vehicle when I dropped it off to have to touch up work completed.
When I picked up the car, it looked as if it just came off the factory line they did an amazing job on the vehicle and made me sure they addressed all of the service issues as they promised. The buying experience and service provided are items I can not complain about.
The only issue I had with the dealership, which is a minor issue, is the lack of communication while they held my vehicle. They had my car for about roughly two weeks. They provided me with a loaner so the time they had the vehicle was not an issue. Although to was much longer than I anticipated them having the vehicle.
During the time my vehicle was with them, the dealership didn’t reach out to me. I reached out to them. I was in constant contact with Jamie through email and phone. I just wished the service department would have reached out to me rather than I reach out to them. In all my prior experiences with service department at other dealerships there was always a lot of communication if they held my car long than a day. I would receive a call on a daily basis on the status of my vehicle. At the end of the day, I was extremely happy with Gold Coast.
I would truly like to thank Jamie Martin for handling all the issues in a professional manner. I believe if I were at a different dealership or dealt with someone that didn’t care about there customers, this experience would have been handled much differently.
I would also like to Jordan Franklin and all of to Gold Coast team that was part of this process. I look forward to bring my business to you guys again. Thank you again.

A follow up on Gold Coast. They become more incompetent by the minute. Called back the service department today as requested by them to inform them of the status of my faulty drivetrain, and if resolved itself. Which of course, it didn’t. The woman that answered the phone was completely confused, unhelpful and didn’t even try to listen or understand after I explained the reason for my follow-​up-​twice. «I don’t know anything about that». I finally had to tell her I will call someone else, which was fine with her. Here’s a hint to people in the service business and to Gold Coast on how to properly deliver customer service: «Let me see if I can help you with that». What is your telephone number? Your name? Okay. I see you were in twice this past week. Let me put you in touch with the service director”. Clueless, disinterested and bad listening skills are not attributes of a good service team. Embarrassing. Oh yes, sent an email to the sales manager and service director early this morning asking where we are moving forward; no response. Stay away. Consumers deserve better.

Love this dealership. Ron McNeal is great! He took a lot of time to explain everything to me!

Have purchased several cars there. Most of the sales people treat you like you are 17, buying your first car, (but anyway).
But after paying almost $ 40,000 for a new Cadillac, I find out it has NO SPARE! And no one told me anything about it, until I happened to be cleaning the trunk and noticed «no spare» (and no «run-​flat» tires either). I was shocked and rather than risk getting stuck far away from home with only one of those liquid rubber inflators (good for 5 miles), I went out and bought a spare kit (not from Gold Coast) for $ 550, plus taxes. I feel really abused by this particularly with no advance warning.
Disgraceful.

Service department excellent from top to bottom. Just brought car in for service. Prep guys, Mike in service, loaner guy all pleasant and so helpful.
Love it.
great experience.

i purchased a used vehicle from this dealership in January. It was a Jeep Grand Cherokee. So keep in mind I’m just the guy who bought a used car there, not a Cadiliac guy so to speak. Almost immediately I noticed a fluctuating temperature gauge. This car was supposely went over front to back before it’s put on the lot. I declined the extended warranty because when your spending just shy of 25k an extra couple of grand just wasn’t in the cards although once I declined the finance guy miraculously could of came down 500 dollars on it. Would of been nice to have that number originally and I most likely would of purchased it. I bring the car to the Jeep dealership and they come back with a faulty radiator and thermostat. Not to mention brakes and rotors in the front. Gone over front to back? Right. To be honest i can swallow the breaks needing to be done even though it shouldn’t have left the lot but what I was really bothered by was a $ 867 estimate to fix the radiator and thermostat. Something that shouldn’t be going bad on a car with 50k miles. I called Gold Coast and spoke with GM Steve. He tried to remedy the situation and wanted his guys to look at it and would help me out with costs to fix. I thought they should of covered all expensives. No I didn’t buy the extended warranty but 1 month of owning the car that leaves a bad taste in your mouth. So after the car was brought back to them to have there guys go over it, I get a call from service saying it’s going to have to go back to Jeep because they can’t find the leak. I explain to Mike I just had it at the Jeep dealership and they found a leak and that Steve wanted his guys to look at it. A few hours later they miraculously find the leak. That is why I feel it was missed the first time but what can I do. At the end of the day I feel I shouldn’t of paid anything and that spending almost 25k on a car that something more significant could of been done. All said and done another $ 700 had to come out of my pocket to this dealership. So with that I may just be the guy that bought a used Jeep off of you and that’s fine, but this used car buyer and his family know several of your customers that buy/​lease new Cadilliacs every few years off of your dealership. They are loyal friends and family and even though Gold Coast isn’t going anywhere because they have a perticular clientele, my loyal friends/​family will take there business elsewhere. It may not hurt the dealership but it will take money out of your salesman pockets like I was done to do so in the tune of $ 689.

Excellent Sales and Service Dept.
2 Cars purchased from Gold Coast
Service Dept is Top Notch, always willing to go the extra mile.

Coming from NYC, where Potamkin is the «standard» this dealership is the Cadillac standard that others in other parts of the country have come to accept. My partner’s mother is from Detroit… when she pulls into her Cadillac dealership, they basically throw rose petals at her feet… Potamkin was nothing like that, in fact, they were basically indifferent likely because there are 9 million customers in NYC. Here the attitude is completely different and when we were coming down to Allenhurst last week, I heard a noise… I called, they told me to bring it in, they immediately saw me, gave me a loaner and expedited the issue. NO complaints here, and frankly, I think that this service department, in particular Crystal, should train other dealerships. A number 1 for me.

My 2011 SRX has faulty sunroof and Cadillac won’t recall or repair them.
My SRX sunroof front drain tube failed & leaked created a poodle under the front passenger seat. I paid $ 600 to repair this, one year ago.
Now my lift gate won’t open because the rear sunroof drain tube failed and destroyed the electronics. They want me to pay $ 1500 to repair there design flaw. Now I see people all over the internet complaining about this problem.
I thought I could expect more from Cadillac

My road trip from NYC was interrupted by a flat tire in the NJ Turnpike. My ATS was towed to Gold Coast for a replacement tire. No spares with run flats. Stranded overnight in a strange town, I called the dealership the next morning since no one called me. I had to leave several messages before Mike returned my call. He offered me no solution on a Friday morning except to wait until Monday. I explained that this was not an option for me and my companion as we were both due back at work on Monday. I could not understand why they could not change my tire Friday or Saturday. I explained that this was an emergency situation and that if they did not have the tire in stock, they had two days to obtain one for me. I asked to speak to a manager, but he told me that no manager was on duty that day. I felt completely dismissed. By Saturday morning, again, no one had called me, so I called the service dept. It turned out that Mike was off that day and had not impressed upon anyone the fact that I was stranded in the middle of a trip. No work was planned. Later on, after explaining that time was running out, I was told by Arthur that I needed both a tire and wheel and that my tire policy refused to pay, leaving me with a bill of over $ 1000. They suddenly had the tire in stock and located a wheel at a different Cadillac dealer, as I suggested they inquire. Crystal and Arthur were helpful in getting the tire changed by Saturday afternoon. I kept the damaged tire and wheel to bring to my local dealer, who examined both. He could find absolutely no damage to the wheel and wondered why they made me buy a new one for $ 645. Overall a HORRIBLE and stressful experience from Mike and Gold Coast Cadillac.

I purchased my very first premium car this weekend from Gold Coast Cadillac, a very low mileage 2010 SRX AWD Premium. To be honest, the SRX was not on my original test drive list. I was leaning heavily towards the Lincoln MKX, with Acura MDX a close second. But after receiving superior service and salesmanship from Kelhi and Bob, and test driving an amazing vehicle, I was happy to do business with GCC. Kelhi was quick to respond to my online request for information and Bob and she worked together to email me a personal youtube video of the car I was interested in that same day. The great service continued once I was in the door. Bob spent alot of time going over the features of the car while providing low pressure salesmanship. He really let the car sell itself, which is what it ought to do when you’re selling a premium brand like Cadillac. As the largest Cadillac dealer in the world, the range of available trims and colors was beyond impressive. I test drove the best car for my needs and loved it but I decided it was in my best interest to leave without making a decision so I could further research a fair price for that particular car. While Bob did ask the requisite, «Is there anything I can do to help you make a decision today?», when I replied no, that I wanted to sleep on it, there was no more prodding by him. I actually test drove several other brands the following morning, but eventually went back to GCC that afternoon and bought the SRX at a really fair price. I walked away confident I received an excellent deal. Keep in mind I had done my research, had financing already lined up (Blank check in hand), and was not trading in my current vehicle. We solely negotiated price, and that helped make the whole experience simple.
Overall, I very much enjoyed my purchasing experience at Gold Coast Cadillac and would recommend them to anyone.
Edited 6÷16÷2014 — Removed my small criticism about the wait/​waiting room after receiving a follow up call from GM. Also, my key fob battery was low, and Bob/​GCC allowed me to bring it in and replace batteries in both fobs for free, very quickly and with no hassle. 5 stars

Great service throughout the length of the lease. Gary is terrific.

I wish I would’ve read the Unilocal reviews before I bought my truck here. The agent totally shafted me and tricked me into a 6 year contract instead of 5.
First time car buyers stay away. These guys will shaft you. They are pros at that.
They let you drive whatever you want, but when it came to buying the vehicle, they made it seem really shady. Promised the world and when I got home I realized how hard they had screwed me over.
STAY AWAY!!!

I found the Costco Auto Buying program to be a very efficient way to purchase my new 2014 Cadillac. My impression is that the price was fair and I did not have to devote a lot of time to negotiate any of the terms of the sale. My sales representative was very helpful and responsive. The next time that I need to purchase another vehicle, I will try to use the Costco program again.

Terrible, stay far away. Dishonest of the condition of the condition of their used autos. If you dare consider — make sure you get an independent inspection!

I have spent the last 6 years leasing premium vehicles. Started with the Acura brand back in 2005 and then I walked into Gold Coast Cadillac in 2008 to lease my first CTS.
My initial experience with Gold Coast was not pleasant but I blame it on the salesman more than the dealership. One of the older salesman knew I was looking at a CTS and tried steering me for a «bargain deal» on a demo STS. What really turned me off was the fact that he really tried to hustle me on the price.
You walk into these dealerships knowing that auto salesmen by nature are crooked but to actually come across one that tried to take advantage of someone trying to step into the Cadillac brand for the first time really left a bad taste in my mouth.
I also found it very difficult to bargain a fair leasing deal on the CTS as I was told up front that since the car had won the prestigious award of «Best Vehicle» for that year and was in high demand, that the dealership had a right to ask a premium for it.
My first impression of GOLD COAST was not a good one. However, I fell in love with my CTS and the Cadillac ride. I knew in my heart that I would have to eventually walk back into that dealership and make a new lease deal two years later.
Now two years later my experience with GOLD COAST was dramatically different. First, I made sure that I did not get the same salesman. That made all the difference in the world.
This time I dealt with Tony, who couldn’t have been more personable. I was thrown to him at the last minute after I asked that I deal with someone different. He came out from the desk and from test drive through lease sign on my new RSX he was on top of his game.
I think this time out I fared better simply because there isn’t much wiggle room with leases anymore. The good ‘ol days of attractive leasing is long gone and what is left is much higher deposits and payments. I knew what kind of payment ballpark I was in as I had test drove and negotiatied for a Lexus at the same price earlier that day.
Additionally, I originally signed for $ 500 Simonizing option. A few days later after further consideration, I wanted to opt out of it. At first the financial coordinator gave me the runaround about getting out of the contract. However, after speaking with the dealership manager, Jeff, he offered to refund my money. I was very impressed with the lengths that Jeff went to in order to get my Simonizing contract cancelled.
So, the second time was a charm. I got a salesman that dealt with me like a valued customer rather than one trying to shake me down. And, the dealership went out of their way to get me out of an option commitment. Those are the things that make people loyal to dealerships.