XFINITY Store by Comcast

How can ANY business not permit their patrons to use a restroom? Especially in a situation where your wait time averages 45−60minutes prior to being assisted.
In the state of Illinois, it is against the law yet, this retail store forces it’s clientele to beg the surrounding shops and restaurants to use theirs.
(410 ILCS 39/​) Restroom Access Act.
(410 ILCS ³⁹⁄₁₀)
Sec. 10. Retail establishment; customer access to restroom facilities. A retail establishment that has a toilet facility for its employees shall allow a customer to use that facility during normal business hours if the toilet facility is reasonably safe and all of the following conditions are met:
(1) The customer requesting the use of the employee toilet facility suffers from an eligible medical condition or utilizes an ostomy device. (2) Three or more employees of the retail establishment are working at the time the customer requests use of the employee toilet facility. (3) The retail establishment does not normally make a restroom available to the public. (4) The employee toilet facility is not located in an area where providing access would create an obvious health or safety risk to the customer or an obvious security risk to the retail establishment. (5) A public restroom is not immediately accessible to the customer.
(Source: P.A. 94 – 450, eff. 8−4 – 05.)

Xfinity has the worse service! Try getting a live person on the phone and it is nearly impossible. When you do get a live person half the time they don’t know what they are talking about. The store in oakbrook is so crowded and wait time is ridiculous. But try finding a more convenient location and THAT is nearly impossible. I think they make it difficult for customers to exchange defective products. Perhaps they are hoping people will just give up. Poor poor service. So disappointed.

How can you ask customers to wait for long periods of time and NOT have a public washroom. For a company who wants to improve public relations the lack of a bathroom is s big miss. Good thing there is a restaurant near by.

Absolutely horrible. Picked up a new remote today and of course, it doesn’t work. I specifically asked the customer service rep because it was different than the one I turned in. He insisted it was «universal». Hah — not. I refused to drive back and spent a frustrating 20 minutes on the phone. Still no remote. «John» (not) the supervisor finally agreed to send me a remote via express mail. Said I could keep the one I have as a souvenir. Comcast is the Worst.

Total crap! Since when did exchanging a bad cable box take an hour! They make you sign in and sit in what reminds me of a phone store but nothing’s for sale. Then there are 8 stations and only 2 employees working at any given time. PUT IT BACK THE WAY IT USED TO BE BECAUSE THIS IS GONNA MAKE EVERYONE GO TO ANOTHER SERVICE!

This location is difficult to find. Be aware that Google maps will not take you to the correct location! It is actually located in the Oakbrook Promanade by Arhaus Furniture in Oakbrook Terrace.
Dragomir «helped» me, but «helped» would not be the justified terminology in this situation. He lacked all expression, which I shouldn’t be surprised about, since that coincides with every Comcast telephone operator with whom I’ve ever spoken. I hope he finds a way to smile, or open up more and share his personality, as customers feel more content with their service when the person that’s helping them creates a comfortable environment. Sorry, that must be all the Organizational Behavior courses that I took in college expressing themselves.
I thought speaking to someone in person would be more useful, but it was not. He was not able to resolve my issue, and he would not give me a direct phone number to speak with the finance department for Comcast, so I will now have to go through the automated service and speak to a robot for awhile before I am able to talk to a human being that can actually help me. What a waste of my time and gasoline!

I have been dealing with Comcast not sticking to a contract I have for a plan they gave me 2 weeks ago. They of course are overcharging me and will not give me the plan I signed a contract for 2 weeks ago. Today I went in and waited to speak with someone for 45 minutes. He figured out the best way for me to solve this problem is go to the 3^rd party that sold me the plan. When I got home and tried to email to contact this person it did not work. When I tried to contact the store to let them know it is invalid I found the only way I can talk to the agent I work with was to go back and sit another 45 minutes. There supposedly is no number for this store according to Comcast. I don’t know why I would expect Comcast to care about how they treat their customers. We are a dime a dozen to them.

I don’t know why I expected anything more than a headache from Comcast.
The mailed me a broken primary cable box and a secondary cable box I didn’t need. Of course, they didn’t bother to ask if I needed a second box, but provided me with one for a $ 3 monthly fee I wouldn’t discover until the next billing cycle. I realize that’s not this particular store’s fault, but that’s not the reason behind the bad review.
Despite the speedy service and very friendly customer service rep I worked with, they still managed to make things inconvenient. I brought in my original cable box and all its accessories. They offer to hold this giant cardboard box of stuff for me while I wait for a representative. The representative says I can take home my original box of accessories with the new cable box. I go to pick up my cardboard box before I leave… The same woman who offered to hold my cardboard box now informs me they dump the boxes they receive at that counter, so I can’t have my stuff back. Fine, I’ll get new accessories before I leave. They hand me a bag containing the new cable box, a remote, and a couple of cables. I go over the contents of the bag to confirm that’s all I need. They confirm. I later discover they forgot a cable. Back to Comcast I go…

I went it to see if there were any better rates for the X1 Triple Play service since my bill had gone up to a level I wasn’t comfortable with paying. I walked in and began speaking with the greeter at the front of the store and within a few seconds a friendly sales representative (Kirk Williams) came up and said that he could help me. I walked over to his desk and sat down and explained my issue. He first asked me if I had the new X1 voice remote and I said that I did not so he provided me with one free of charge. We reviewed my cable package and I said I liked the service and channel lineup but wasn’t happy with the rate. Within a few minutes he was able to get me locked into a rate for 2 years that kept my channel lineup the same but reduced the price by over 25%! I was in and out of the store in under 10 minutes and will save about $ 1500. I would highly recommend going into the store to deal with a representative face to face in person instead of calling the 800 number for any issue.