The UPS Store

Jessica at UPS Store was excellent in arranging for us to stop in and have a Deed notarized. Her advance communications were excellent and her service and fee were excellent. Totally satisfied customer as they went the extra distance to help us get what we needed when we needed it.

Best UPS Store I’ve ever been to. They really take care of me & simplify my life. My State Farm office is located two doors down & we use these guys for everything! Terrific friends & neighbors!

just like most of the local businesses in the city of oak ridge, i received excellent customer service… the owner (i believe) was very friendly and helpful… one of my items arrived on time while the other arrived a week later, still no complaints from me, as it wasn’t their fault… both items appeared to be packaged properly with no damage…

We went to the Oak Ridge UPS Store to have some family heirlooms shipped. Paid for a custom pack-​job as most everything was breakable or not replaceable, these items has been in the family for many years. Many of the items were glass and silver.
I was assured by the woman behind the counter that everything would be wrapped with care. And i insured the boxes with UPS. After they arrived a few items were damaged. A large glass salad bowl, a cut glass vase and several Sterling silver trays were dented.
The Oak Ridge UPS store did not wrap the silver in bubble wrap. They chose to only wrap the glass. As a result, it dented the silver and cracked a few glass items.
After filing a complaint I was told that my claim was not valid. Mainly because I had thrown away the boxes.
After paying over $ 300 for shipping and a «custom pack job» plus insuring the boxes for $ 1600.00. I expected better customer service, I suppose that is what I get for expecting.
Two lessons learned here. One, if you are in Oak Ridge, Tennessee and need something shipped, go someplace else. If they are the only «game» in town, try Knoxville. And second, always keep your boxes.