U.S. Bank

I’ve had problems with this bank in the past. But today there were no issues. Got change for a twenty. I didn’t wait long. The tellers were nice. Keep improving US bank!

When I opened my account here it was only because it is walking distance from my house and I thought I might switch from my behemoth bank. It was Park National back then and I quickly learned that I hated this bank. When US Bank took over I thought there was hope for it but it’s exactly the same. I never made the switch completely and am thankful for that. It IS the employee’s fault that they stand there visiting infinitely not considering the customers time. There policies are horrible too. They won’t accept 2^nd party checks, they hold your money for a very long time (weeks sometimes) when you make a deposit, they used to cancel your debit card if you didn’t use it every 30 days. Not sure if that is true with US Bank too. They are friendly so if you want to have a nice long conversation with a teller there is no limit to the time they will share with you. I have never spent less than 20 minutes to make a deposit here and that is the only thing I go to the teller for. My accounts will be closed in the next couple weeks.

This is the «progression» of the bank that I opened a checking account at decades ago. Originally First Bank of Oak Park, owned by Michael Kelly until (as the previous reviewer noted) the FDIC too it over — needlessly in my opinion and other opinions as well.
Nonetheless — here’s my 3 star rationale. The people here are always polite, outgoing and kind. I really appreciate that. But… the time it takes for service (I usually use the drive-​in) is horrendous. The last time I went it took 18 minutes to make a deposit — with one car in the drive up there before I pulled in. Also, when I pulled in, the lane was «green» and the carrier was open and available. I went to finish my deposit slip and endure my check — look up and the carrier door is closed! I pull back and they had changed the lane to red while I was sitting in it. Thanks.
At approximately the 13 minute point, the one person working apparently both the drive-​in and walkup said there was one person ahead of me. That person turned out to be someone who pulled into the drive in area, then pulled out and parked her car to use the walk up. So she was ahead of me? Really?
If you get the sense by now that I’m not too happy with their speed of service, then you get the picture. It’s not the staff’s fault — they need more people. Hopefully they will start to be a little more considerate of their customer’s time.
Probably a two star rating — look for updates!

This bank used to be a local Oak Park bank owned by a local philanthropist that did great things for our community. I refused to leave my account there when it was taken over and handed to US Bank by the FDIC. I live a block away and just stopped in to cash a check that was issued by their bank (US Bank). They informed me that since I personally didn’t have an account there, that there would be a $ 5 charge, to cash a check written by their customer against their US Bank account. What’s this world coming to? Probably the norm these days, but that still doesn’t make it right; corporate greed at its best.