Town & Country Import Cars

Have been taking my Audi to Stan for a few years. They do careful work; no surprises (Stan always calls when they figure out what the problem is to get OK on work, parts, etc.). Have only had a couple of occasions when they couldn’t do the work (Audi electronic sensor stuff). Pricing is fair.

I started going to Town and Country a couple of years ago, after my Volvo wagon’s extended warranty ran out and the Volvo dealership presented me with a mind-​boggling price list of all the things that were immediately wrong with my car and had to be fixed right away. A friend recommended T&C because his family has been taking all their cars their for years. I checked them out, bringing the list from the dealership with me. Stan checked my car, identified things that really needed fixing and went over everything with me, explaining the work and showing me the parts they had to replace. It was a fraction of the cost the dealership demanded and my car has been running great. I have not gone anywhere since and am always happy with the service and prices I receive at Town and Country. They are also happy to give you a ride locally and recommend other places for work they don’t do at the shop.

Great folks w/​a spotless shop. Work completed when promised. Prices a bit high but more then fair with the treatment that they give you.
Had been looking around the Chicago area for a shop to do a brake fluid and coolant flush for my BMW Z4, the dealerships I called were crazy high for a simple task. So I started looking at the independents and came across T & C in the Bosch Car Service Centers.
I had received a few quotes lower and they were not by much ($ 20 to $ 40), so the deciding factor was Unilocal ratings.
There also open at 6am! That is a treat.
Stan thanks for taking care of my car will be back (unless I break down and buy another lift that I can fit under my car ;-)

My family has been going to T&C for over thirty years. They do good work and they are trustworthy. Prices are not the cheapest but they are comparable to other mechanics in the area.

Stan does a great job on British cars. I take my TR6 to him and has always been reasonable and competent.

We’ve been going to Stan for a few years now. I think I’ve had my car in there for the last time.
I dropped well over a grand last year having the timing belt changed, and a few other odds and ends (bulbs, wiper blades). My wife took the car in a few days ago, she said that there may have been something wrong, not sure what, just wanted a check-​up or tune up. Within a few minutes he said that our timing belt needed to be replaced. I’m pretty sure you only need that once in a car’s lifetime at most once every 100,000 miles. Wife didn’t recall that we did it last year as I was the one who took it in back then. Later that day after he was reminded that we’ve already had the belt changed he said that it must have been a loose bolt that got in there an tore everything up. You could hear him over the phone getting agitated. It all just sounds so strange to me, and knowing Stan’s less then cool demeanor when questioned, I decided to let it go, accept this as just another all to common experience with mechanics.
Strange thing, now the parking break is much tighter but I don’t see anything written on the report that mentions any break work. I’m not interested in asking Stan to clear that up. We’ll be looking for a new guy soon (hopefully not too soon)

I had taken my car to Town & Country a year or so ago and had a great experience with them. They even drove me home when I dropped off my car. I thought that was great. So when I recently took my car back I was shocked at the poor service I received.
I called before I came, describing my problem (car shook horribly when I drove over 45mph, whether I was accelerating or decelerating). I also described the problem when I dropped the car off yesterday towards the close of business (I knew they couldn’t look at it until today). The older gentlemen with a thick accent is who I spoke with (sorry, unsure if his name was Stan). This morning he called and said my car was fine. I said, «Really?». And he added that he thought «maybe» there could be a brake issue but again said my car was fine. He mentioned that when he drove it he only felt a little shaking when he braked. I then asked how the car felt to him at a high speed, over 45mph. He responded that he didn’t know since he never went over 35mph. I asked why he didn’t drive the speed that I described noticing the problem… and he started YELLING at me! I wasn’t rude at all, just asked a simple question. He yelled, «you never told me it happened over 45mph!» (which I did, twice). He went on to yell, «I do not drive on the highway!» (keep in mind the shop is maybe a mile, if that, from 290) and «if you insist I drive it on the highway I charge you extra!». I responded, «that’s okay, I’ll come by and get my keys and take it to a mechanic who doesn’t yell at his customers and is willing to drive on the highway».
So I called a few mechanics before picking up my car — each one, I stated the problem and asked if they’d please drive the car on the highway as part of their diagnostic check and they said «of course» and/​or laughed that I even had to ask.
The good news is, Town & Country didn’t charge me anything for what little they did (some places charge a flat fee). But the yelling and refusal to thoroughly check my car as I had asked bothered me. Especially the yelling.
So, I took my car up the street to the mechanic at a Citgo station. They were able to look at my car immediately, take it for a test drive (on the highway!) and determine that I needed front brakes/​rotors and rear brake fluid. Turns out that the mechanic at Town & Country may have been onto something when he said «maybe it’s your brakes» but a) he wasn’t certain and b) he had HORRIBLE customer service skills. I’m happy to pay the mechanic at Citgo and fingers are crossed that his diagnosis is correct — one thing is certain, he was prompt and courteous and easy to ask questions. I do not like rudeness, I do appreciate kindness. So for that reason alone I could never ever go back to Town & Country. It’s too bad because I suspect the gentlemen I dealt with is the only rude one there (everyone else seemed nice and helpful) but his actions really left a bad taste in my mouth.

They’re pretty fast, and do high-​quality work. They’re thorough, too; no shortcuts.
Prices are about par for the course for foreign car repair shops, but at least you can rest easy leaving your car there.
These guys also know vintage European cars. Much better than some shop that claims they do, and then learns on-​the-​spot. Close to Oak Park trains so you could get to other places easily while your car is in the shop.
Vi ringrazio tanto!

I highly recommend this shop. Stan could not have been nicer, more helpful or more honest. A previous shop had tried to tell us was wrong with our car, our gut said they were trying to make a quick «big» buck. After asking around for an honest neighborhood shop, many neighbors recommended Town and Country. We told him what the previous shop (actually our now former dealers shop) had told us and he told us he’d take a look. Within two hours he came back to say that he felt the dealer was not being very honest and told us what he believed the issue to be, a repair that literally cost one-​TENTH what the dealer quoted. Stan ordered the part and had our car back in tip-​top shape less than 24 hours later. He has earned our business for years to come and we will work to spread the word

The service and customer service here is absolutely superb! My husband and I have been taking our autos here for the last five+ years. Highly recommended.