Prime One Hour Cleaners & Tailors

How could this dry cleaner be any better? Well, if they would pick up, drop off, and hang the clothes in my closet for me, I guess…
I’ve been going there and can report 25 years of solid service in tailoring and dry cleaning and any minor issues were promptly and cheerfully dealt with.

I’ll start by saying this place is fabulous. I started using them after trying 4 different cleaners when I moved to the area in 2006.
The main problem I have with cleaners is they tend to crush buttons on my shirts. Net, net, I’ve never had the problem with them.
All of my dress clothes are custom so it is hard to trust someone. The one time I had a problem with my tux shirt, they were apologetic and quick to fix the problem.
This is a family business and James is fantastic. They even allowed us to setup an account so our baby sitter can do pickup and drop off.

This is the worst tailor ever, they ruined 2 pairs of my seven jeans. The korean lady yelled at me in the store even though they messed up 2 pairs of jeans. The seam across the leg was not straight, one leg was shorter than the other, the seam around the legs were longer on one end and shorter on the other. This place is terrible, they have horrible customer service and don’t care if their customers are happy because they yell at you for their mistakes.
This place is horrible!

I am 33 and have been taking my suits here for more than a decade. Never had any problems. I started going to them b/​c my father always used them — this is going back over two decades. The couple that owns it is SO friendly and the rest of the staff is nice, too. I live in Elmwood Park and still drive over there when I need anything dry cleaned.

Probably the worst service and alterations I’ve ever experienced. I gave them a dress where part of the material needed to be sown back to the seam. They said it would be ready two weeks from the day I brought it in. I thought it seemed like a long time, but I wasn’t in a rush. I came in on the Saturday I was told it would be ready and they told me it would take longer; until Monday. When I finally came to pick up the dress, it was no where near fixed. They had not completed the job and there was still a hole between the material and the seam, the exact thing I had asked them to fix. The actual seamstress job was very sloppily done and there were still frayed ends from the string. There was also a new whole in another part of the dress that had not been there before. They said they would either fix it or refund me and refused to do both or reimburse me further for all my driving and service troubles. I suggest going to ANY other place for alterations since they clearly don’t seem to care much about quality or service.

While i’ve never done the one hour thing, and they’ve never tailored anything of mine, I take my suits (okay, one suit. I have one suit) and shirts there to get dry cleaned pretty regularly. Even regular shirts that I just need to be washed and pressed. I hate ironing. I can’t remember the last thing I ironed. Maybe it’s the UWSider that used to be in me, but it’s money well spent to have someone wash and iron your button down shirts. Prime does it very well, and they have your clothes ready when they say they will. Which is apparently harder than one would think, because many places promise and then find a way to screw it up. They’re pretty dependable. The employees, as well as the gentleman who I think may own the place (there’s a picture of him finishing the 10−10−10 Marathon behind the counter at the Lake St. entrance) are very kind and seem to really be appreciative of your business. Their display windows look like they haven’t been cleaned since the OJ trial, but besides that, pretty good place.