Monica’s Skincare Boutique

I bought a Groupon in 2012 for me and a friend. I kept calling to book an appointment and I never received a call back. I called 5x and left a message. I called once in 2013 around December to use it but I also never received a phone call back. I recently found the groupon again and wanted to use it. I called 2x and never received a phone call back. I decided to actually drive by the location on Monday November 30, they are closed on Mondays. I went today Dec 1 since they are open and no one answered the door. I called again and left a message on the machine. So far I have called 3x in 2015 to book an appointment and no one has called me back.
I feel I have wasted my money on this groupon. I see great reviews on Unilocal but am unable to get an answer from anyone who works here. I wanted to come here because it is so close to my house but I am so disappointed on the lack of professionalism and follow up.
Why hasn’t anyone called me back? I don’t even want to go anymore, I am just going to get my money back from groupon because I am tired on trying to chase this business for their services.
I wrote the initial review on top and received a rude message from the owner (On the screenshot below). Regardless of how much I spent on the groupon I am still a customer, a paying customer. I am so disappointed in the lack of customer service. I have never met Monica but she lacks the skill set for a successful business owner because she refuses to admit her fault. She doesn’t return phone calls. I read another 2 reviews saying the same thing. I only wish I read the reviews before wasting my time and money (how ever much I spend). Even if there was an appointment option on the website, why do you have a business phone if you don’t answer or return phone calls? I actually wanted to see if my groupon works and if it didn’t, I would have paid for the services.
Furthermore, I am still shocked by her response. It amazes me how someone can lack the skill of servicing others while working in the service industry. If she only sent a note explaining why she hasn’t returned my calls or a simple apology. I would have re-​written the review and I’d be a returning customer if she meet my expectations. But. Monica couldn’t do that because clearly she cannot admit her fault. The worst part is my review is staying up on Unilocal along with Monica’s response for whomever to see.

This is my favorite place to get facials and for any other needs. I found it on Groupon long time ago at the old location and I never looked for any other place. Monica is great and the new place is awesome. My favorites is pumpkin facial, which is to die for. I love it

I decided to try a type of process that’s totally new to me for my first visit. As such, it’ll be a few days before I can say anything about the process itself. The service, however, was pretty much 5 star. I went in for results more so than relaxation. Yet, I found the process more relaxing than many other facials I’ve had.
I’ve been to plenty of fancy, jungle plant decorated, infused water pushing places before. The higher price tags and white lab coats don’t always equal a quality experience. I decided to try Monica to support local business, and will definitely go back again.
I arrived 5 minutes early, there was no wait. No weird smells or sounds. Monica seems like a nice lady, and the experience was well worth the price. I’ll amend this review if anything wonderful or horrible happens to my face over the next few days lol.

Great experience — I’ll be back and I hope to be a regular.

I bought a Groupon to try a facial with Monica. It was a very delightful experience. Monica has great hands and was very friendly. I have had many facials at other locations in Illinois and Florida, and her techniques are pretty much comparable to someone from an Aveda Salon or even Spa Moritz in Tampa, Fl, which are high class salons. It is not fair and/​or not accurate to compare her location to other high budget salons where they charge you an arm and leg just because they have a lot of overhead. She is the sole proprietorship of the salon and in order to provide good service and a more affordable price, she has a more humble location with no staff. The reception area was simple, but clean. There was no smell or anything uncomfortable (and please believe me when I say so, I am 34 weeks pregnant!). The room was clean and inviting with candles and a pleasant smell. In addition, there were not outside noises and the room temperature was just perfect.
Overall, Monica was very professional and was waiting for me when I got there 5 minutes late. I will definitely recommend her and/​or will use her services again.
My only suggestion would be to offer the choice of 100% natural products without chemicals. Her products are great, but my preference is always natural just because I try to live a more green, eco-​friendly life style.

I felt the need to write a review to hopefully give a fairer and more accurate description of Monica’s Skincare Boutique. It doesn’t deserve the 1-​star that the other reviewer gave. I think the key is to know what type of experience you want and what you can expect. This isn’t a salon/​spa where you’ll be served herbal tea and fresh fruit, and for me that is okay. I don’t enjoy busy, loud salons anyway.
She was on time for my appointments and I didn’t smell any air freshener like the other reviewer stated-​and I’m sensitive to odors. The room where she did my facial was dark with candles and relaxing music. I can’t image wanting an esthetician to talk throughout the entire process. I’ve had several facials and I’ve never had anyone tell me what they were doing step-​by-​step.
The bottom line: I’ve had many facials and Monica does just as well as anyone else. She is located in an older office building in Oak Park and if that doesn’t appeal to you, then don’t go. That has nothing to do with the quality of the facial. It was relaxing to me because it was quiet and I didn’t hear a lot of chattering in the background like many salons.

I bought a facial from Monica’s on groupon and was very pleased. Monica was welcoming, explained everything she was doing, and even offered champagne! I had a signature facial which felt amazing. It was so relaxing and calming. My skin felt refreshed, clean, and soft. My skin looked bright, smooth, and even. If Monica offered another groupon, I would definately go back.

I bought a Groupon for a chemical peel for $ 30. It wasn’t worth the money. I wanted to like this place, really I did. It’s a local, female owned business. Monica is the esthetician/​owner. It’s very, very bare bones. It’s small with a waiting area/​nail area and a treatment room. It smelled strongly of floral air freshener which was bothersome. I’m not very sensitive to smells, but I was to this.
Most facial services I’ve had have been at Aveda-​type salons or med spas. This was neither of those. The treatment room was basically just an office space with a sink. My appointment started 15 – 20 minutes late which was frustrating. It smelled strongly of floral air freshener. In the waiting area, there was a dvd playing that was obviously marketing skin care lines to salon professionals, not clients. It played several times while I was waiting.
During my treatment, I wish she had explained what she was doing or applying for each step. She could have been rubbing mayonnaise on my face for all I know… She also kept the steam on me throughout the service which seemed odd, and it was uncomfortable. While the peel was on she washed her tools/​equipment at the sink. That took away some of the relaxation element. Also, it was a hot day, and the treatment room was very warm. I was sweating during the treatment which was uncomfortable. In the end, I would’ve skipped it had a known it wasn’t a typical spa.