Midas

I have taken my car in for service several times in the last year. Each time, I have been treated fairly and honestly. I have been given options and was helped to prioritize whether and when repairs are needed. I trust the folks at the local Midas store. Great service!

Terrible shop. I went in for the oil change and tire rotation special. After leaving and driving down the highway one of my tires almost flew off… they had forgot to tighten the lug nuts!!! They also left the oil cap off as well. Please don’t endanger yourself by going there.

I don’t know much about cars, but I wish people (mechcanics) could be more trust worthy, I took my car into the Midas brake shop for diagnostic test to see why my traction light was on, prior to bringing the vehicle in they quoted 20.00 over the phone, after leaving Midas, located on Ridgeland and north Ave I was out of 92.00 for a diagnostic check, what a rip off, I will not be returning.

I spent almost $ 2000 here expecting never to have a problem with this particular problem again. I had what seemed to be great service in the beginning and like everyone until the problem was «fixed» I had to take it back not even a month later for missing bolts twice! because of theses «little «mistakes it screwed up my whole car. I think this was their plan but assuming it wasn’t I went back because again my check engine light came again and said it was he same problem I originally came in for and this time manager (Brian) told me to come back 2 days later because «its just a check engine light and the Guy who fixed it wasn’t there «this place was empty and I say my car is turning off, stammering, and unsafe and your telling me to come back? and he says yes. I couldn’t believe it, I was shocked and took it to another Midas. I explained my situation and the manager at this other location was pretty shocked as well but said he would take care of it. The next day I found out from the missing bolts my other parts got warped but should b covered. I called back this Ida’s and spoke to another manager Rich about everything and he was arguing with me because I told him there customer service was horrible. after arguing with me about his service he was mad I took it elsewhere and was wanting to pick my car up! I said no way your not taking my car back there and a week later my car is still at Midas fixing all of the things they so called fixed that cost me $ 2000. I cannot believe these men are manager’s! Rich and Brian are robbing everyon and giving Midas a horrible name and rep with there horrible service. I hope the other one is better…

I soooo appreciate great customer service! I definitely received wonderful service here yesterday from the assistant store manager, David. I went in for an oil change cuz they were having a special for $ 16.95. Plus, they added tire rotation for only $ 2 more! What a great deal right?! There were 3 cars ahead of me so I left and he called me to let me know it was done. He told me the things that needed to get fixed on my car and how much it would cost and if I wanted to make an appointment to get it done. He was polite and explained things to me. I went in for the deal on the oil change but I wiil definitely come back if the customer service is always this good!

I took my car to a CarX and was told I needed front and rear brake pads and rotors. I presumed I only needed the front, so I called around to get some quotes on front brake pads and rotors. Midas quoted me $ 275 total (which is still really expensive, but the best deal I could get; I didn’t have time to do it myself). So we went out there. We had to pay $ 20 for a total inspection, and they said we needed front brake pads and rotors (I knew it!) and we needed to replace our tires in the near future, but not immediately. The owner was up front, and he was very friendly and took the time to explain to us what the problems were.
Now, you might be thinking, why only 2 stars, when it sounds like good, honest, friendly service? Well, the mechanic came in and told me it would cost $ 375 to fix the front brakes. I told him what I was quoted on the phone, and he told me that due to my VIN number, it had to be a certain brake pad that was used that was more expensive. He showed me on the computer, and I saw what looked like much cheaper pads above, and he said, «We don’t have those in.» So I was persistent, and he told me, «Well, we can get them, but you’ll have to wait another hour.»
Let’s see, wait another hour or spend another $ 100? Tough call. I told him we’d wait the extra hour. We walked to IHOP, and in around 45 minutes or so, they called to tell me the car was done. The total price was $ 260.
I wish they would have been up front, because they would’ve gotten 4 or 5 stars.