Bump City Auto Body Inc

I was rear ended and they took care of everything. Friendly. Quick. Reasonable. And they give you candy… :)

I had used another body shop in Oak Park for years, but after a minor mishap, I learned that that shop had closed. I had not known about Bump City, but our neighbor recommended it. I have to say that from start to finish, this was the most pleasant experience I have had with auto body repair. They were professional from start to finish. Just walking in the shop was a nice experience, almost calming. A week before I brought my car in, I asked if possibly the timing could be tweaked, and they were able to accommodate. Obviously, that is not always the case. Still, that doesn’t tell you what you really want to know… which is how the car turned out. It is beautiful! And, as a bonus I did not expect, I think they cleaned out the entire interior of my car, too. It was like getting a car from a dealership. I picked the car up the day before Thanksgiving, and it was a pleasure… something to be thankful for… thanks for a job well done, Bump City!

Everything about my experience with Bump City was 5 star. Make sure to make an apt for your quote, they are busy which is a sure sign of a good business. I worked with Stephan and he quoted me a price that was accurate and less than a competitor I visited prior. The work was done in the time that was quoted it looked great. When I went to pick up the staff was friendly and easy to talk to, and sent me off with some holiday candy which helped tide my kids over on the way back to the rental. Hopefully my car doesn’t need much work in the future, but if it does I’m relieved to know I can trust Bump City with the work.

They did a great job repairing my car. I think they were overloaded at the time I came so it did take a bit longer for the repair with the caveat that some of that time was due to my insurance company having to come in to approve additional repairs. However, when I got my car back it was in great condition and no one would’ve ever known I’d gotten into a car accident.
They also give a container of lemon heads as an additional service which is pretty nice. I was kind of devastated after my car accident just due to how the accident was handled by my insurance company and the ensuing aftermath, so I really appreciated the care they took with my car and the customer service.
If I ever need major car repairs I’d be sure to return to them.
Be sure to note that you usually have to make an appointment in advance.

Bump City does a terrific job at repairing cars. They are professional, prompt, courteous, and most importantly, their work is superb! I would highly recommend them for auto body repairs.

Can’t recommend this place enough. Fast, courteous, great work and excellent service. Easy to schedule an appointment– I’ll definitely be back!

I would highly recommend this place to anyone looking for amazing body work and awesome service. I brought my car in after getting into a small accident resulting in bumper damage. The job they did was amazing left my car looking like new not to mention they vacuumed my car cleaned it up inside and out. These guys are awesome they even gave me candy! Very professional.

Awesome repairs with great customer service. I know nothing about cars or car repairs and they were totally honest with me. Waxed my car and vacuumed the inside as well! Great communication via phone and email.

They did an incredible job on my truck, it looked amazing! It was better than brand new. And the customer service was excellent. I will definitely go back there and would advise anyone else to go also.

awesome service and great work! Have used them for Porsche and very happy!

Not that I hope to get in to a car accident anytime soon or anything, but uhm, I kind of love Bump City and would love to use them again in the future. My journey started about a month or so ago when I was rear ended on an icy morning. Everyone was fine but my car was not so lucky.
I decided to wait until I was on spring break at work to have my car fixed so I could rely on CTA and called my insurance company for a list of local locations that were covered for a repair. They recommended Bump City, and since it’s a step or two outside of my apartment building– that was really all I needed to hear before I was sold. Little did I know how truly AMAZING they were going to be.
I just picked up my car this morning. They were kind enough to hold on to it for me an extra day because I was unable to pick it up on Friday because uhhh, baseball & alcohol. It looks incredible, like new! you can’t even tell I was hit, which is saying a lot considering the ugly damage. The staff were SO friendly throughout the entire process and even were so kind as to give me CANDY, a keychain flashlight, and a bottle of paint matching my car’s color for touchups upon pickup. They even cleaned the interior & exterior of my car– not an easy feat with my car (i’m gross).
I used insurance and only paid them my deductible, but all things considered I think the work was priced very reasonably. I had a similar accident about 3 or 4 years ago and I got it repaired at a body shop in Downers Grove– it cost almost double what Bump City charged and I was so unhappy with the customer service & work provided.
The only downside was that it took them about a week (5 days) to do my repairs, but they had to order some new parts for me. I think that is such a small price to pay for the kind of customer service I got. I will from now on be a returning customer to Bump City and have already started recommending them to friends and family. Also, I think I’m just gonna go back and start hanging out with their friendly staff on the reg.
UPDATE: Did i jinx myself? My car got totaled roughly a month after I posted this review. Bump City is, as always, amazing in helping me throughout the process!

These guys are awesome! Everything from the estimate, time frame and completion of the work was on pointe. This is THE place to go for auto body repair.

I have been using bump city for years and they never disappoint. We were rear ended twice in last 6 months and Steve made the entire process smooth and easy.
The communication is great and the level of service and quality of work puts Bump City above all the rest. Any time my cars need body work I will always return them.

I was pretty bummed when my old yet reliable car was rear-​ended. I had heard good things about these guys and they happened to be covered by the other driver’s insurance company so I decided to do the repairs through them. In all it took about two weeks to get the repairs done, most of which was tracking down parts and waiting for them to arrive (pretty typical for an older model car). The repairs are sound and the end result looks great. I was pleasantly surprised to see they washed both the interior and exterior of the car AND that they gifted me with free candy.
The only complaint I had was at times it could be hard to track down an update on my repairs. However, the shop seemed to be quite busy when I was there so I think they were just juggling a lot of different customers. No big deal — the guy at the front was happy to provide me any information I needed and was fun to chat with when I had to wait while picking up my car.

I was referred to Bump City by the Firestone down the street, as I had to change the license plates on my car, and the existing plates hadn’t been taken off in a number of years. I had attempted to get the screws out myself, and one screw ended up just snapping off, and the other stripped out as soon as I tried to turn it. I came in to Bump City with no advance notice at 4pm on a weekday, and they immediately took a look at my car, told me to wait a few minutes, and drilled out the screw, removed the other screw, and both screws on the front plate, and swapped in my new plates and put new, galvanized, screws in. I tried to ask what I owed them, and they wouldn’t take anything for it. If I ever have need of body work in the future, I know where I will be going, and where I will refer my friends! Friendly, fast, great service!

FRIENDLY TOP NOTCH CUSTOMER SERVICE!
I came to bump city do to a a collision accident, the person responsible was covered through state farm and this facility is in network with them.
Bump city turned my accident frown upside down.
Brian was great he made it an easy process and followed up with me during the process. They hooked it up with a new bumper! And they thanked me for my service with candy, a business that thanks me for my service is doing business right.
Wondering about the QUALITY, it was great the bumper matches the body color exactly. Oh and might I add the car was spic and span when it was returned to me even the tires were polished !
As much as enjoy their service I hope not to get into any other accident, but i will be referring people there that is for sure ;).

I’ve used Bump City before, and they’ve always done a great job. This time, I brought in my VW Eos after someone rear-​ended it when I was stopped at a stop light. Brian went way beyond the call of duty in dealing with the other driver’s insurance company. Because the claims adjuster was so hard to reach, he spent hours on the phone getting them to approve the updated estimate and a rental car for me. He also spent hours on the phone with VW, trying to get a part needed for the repair. When it wasn’t on the boat from Germany as promised, he spent more hours on the phone trying to find out when it would arrive and trying to get an extension on my rental car from the insurance company (it had been in the shop for 30 days by then).
I picked up my car yesterday. It looks great, as if nothing happened. And they even gave me a box of gum drops to thank me for my business. If i need a body shop again, there’s no question that I’ll bring my car to Bump City.

I have now taken two cars to Bump City and I am impressed with how easy the team makes the repair service. They do excellent work and are very kind and professional. I’m lucky to have such a great shop blocks from the house, but I’d come here even from a distance.

Honestly, I found them as a result of insurance going through a list of potential places to take my car after an accident (that was NOT my fault). They are relatively close to where I live but really, I just liked their name! I have NOTHING but great things to say about the service I received there. They are personable, polite, and handled my repairs with care and ease. Brian was great as well as everyone else I met there. They did an outstanding job and finished it MUCH faster than anticipated. I don’t necessarily want to have my car in a body shop again but if it has to happen, I will ABSOLUTELY take it to Bump City.

I had a minor fender bender that resulted in me needing a new bumper.
This place did their banking at the bank I used to work at, and they came recommended by a co-​worker.
They got it done in the time they mentioned, and came in a few dollars under their estimate. They also gave me a shiny new travel coffee mug!