Alltypes Fireplace & Stove

Caution, do not do business with these people!!!
We purchased a natural gas fireplace from Alltypes in November, 2008. It took more than a month to get it installed, due to scheduling problems on their end. After finally installing the unit, we noticed that it did not fit the opening of the fireplace. It was basically «crammed» into place. After continually calling and complaining, they finally came out and «fixed» it by cutting the panels and painting them with a color that did not match the rest of the unit! On top of this «minor» problem, the remote control that came with the fireplace did not function properly. It is supposed to maintain a desired temperature thermostatically, well guess what, it turned out to be a very expensive CLOCK, that did not operate the fireplace at all! The fireplace is either off or on! To make matters even worse, the blower quit working… WTF!!! If you were to walk into this business and look around, that would give a real good idea of the entire organization… or lack thereof! This is a business that should be put on notice, in fact I have filed a complaint with the State of Illinois, we’ll see what happens… If I could rate this with a negative number, I would have. Stay clear of this business and the Tom Arnold that works there!!!

This place is horrible. I had a woodburning stove installed and there was some diffuculty getting the chimney in place. The handyman confided in me that the AllTypes owner instructed him to just saw through one of my joists in the ceiling to save time and «just get it done». He of course did not, and took the time to do it right, despite what the owner instructed him to do. Also, we stopped in a while back looking for some insulation for the stove door (it was leaking smoke into my home). The people in there were so rude and denied selling/​installing my stove unless I brought in proof. They did not want to help me. How’s that for customer service??? Total scheisters.