Mancari’s Chrysler Jeep Dodge Ram

First off, I should have wrote this a while ago, like I promised Mark Whalen, my salesman, I would, but life got in the way! I purchased a Grand Caravan back in June, it’s my third — I love them. Anyways, I went in there not expecting to be able to make the deal, so I really didn’t pay attention to, what the vehicle came with, or the things I wanted, etc… I filled out my sales experience survey — and blasted Mark! I have since been back, and am happy to say, that Mark and Mancari’s came through for me. I also want to thank «handsome» Joe in the service dept for getting my van, in and out, like he said.
When we’re ready to buy again, I will for sure call Mark to assist us. Thank you Mancari’s.

Be prepared to sit for hours for an «express» oil change. Each time I go, the wait gets exponentially longer. The last time I went, I was told it would be about 30 minutes for the oil change. Two hours later I inquired only to find out I «was next» (translation: My car had not been touched).
As I drove off the lot after 3 hours of waiting (on a Wednesday), a light went off alerting me the hatch was open. I pulled over to check and noted that the hatch was open and the latch was stuck (the gate would not close!) I returned to point this out and have it fixed and the same man that misquoted my wait time angrily popped the lock.
Why was my back hatch opened for an oil change? A week later, my dash still alerts me that the gate is open… Along with an alert to change my oil (in their haste they must have missed resetting this alert).
A long wait, surly workers, a broken latch and not even a complete oil change? This location will never see me again!

Went to buy van.
Had cash money. I was not financing the vehicle.
Took over 5 hours.
I go here to get oil changed. Takes 2 hours.
The property is very ‘busy’ too many cars on the small lot. Very cramped and created undue stress for me.
I hope these guys got a good look at my face. Because I’m never coming here again.
I just want an oil change, not a heart attack!

I purchased a 2016 Jeep Cherokee from Bobby and had a great experience! Everyone was professional from the maintenance person to the financier. Bobby took me straight to the vehicle I was interested in without trying to convince me to look at more expensive models and the test drive gave me a good feel for how the vehicle drives. He was very candid about the cost and options for my Jeep. Mancari really is a «hassle-​free» experience. The only thing I would say could use some improvement was that it did take a while for the Jeep to be ready once all the documentation was filled out. Overall, this is an excellent dealership and I would definitely recommend it to anyone looking for a new Jeep.

We know that purchasing a new car takes time. The sales team at Mancari did a great job keeping the wait to a minimum and worked with us to get the new car price to a point which we could afford.

I have been getting my car serviced for over a year at this location and time and time again with a appointment I am in the waiting room for 4 hours or better. With in the last month I have been back there 3 times for the same issue that was suppose to be resolved over and over again. On the last visit my appointment was at 12 after a 2 week out aviliable date, at 2:30 I went to check on My truck to find out it has not even been looked at. I spend my only off there a little too offen with a stuff that can care less about your personal time. I no longer trust there ability to get the job done and secure me that my truck and time is in gd hands. I do not recommend this location to have your care serviced at all.

Worst experience EVER! Since last thursday I’ve been trying to get the correct parts for my leaf spring/​shackle (rear) for my 03 Caravan… I ordered it after talking to one of the cashiers, who was very rude and in a hurry to quit talking to me it seemed, even after pointing it out on the monitor and everything he ordered me the wrong part (Front of Leaf Spring). So I kept it and figured I might as well use it… Then I needed the bushing for it, had to wait for it to come in, wrong part again so lastly I ordered the Nut and Bolt that they somehow managed to not keep on hand and that was for the front as well to my surprise they got the nut and bolt right, maybe didn’t get to use it… Everytime I tried to ask a question or suggest anything I was basically stopped in my tracks — I’ve never seen a more rude, uncaring, unprofessional staff ANYWHERE! Then when I went to a manager to explain I’ve been there 3 times in a few days and it’s a little of a drive for me to make senseless trips and if he or anyone can take a 2 second glimpse under my car so they can see what I need he just said NO and kind of ««shooed” me off, it would’ve literally taken less than a minute I was parked right outside the first garage door and you can clearly see my broken leaf spring it wouldn’t have even taken a full minute. So I went straight to the counter and returned everything all at once… I am taking my business elsewhere they don’t deserve mine or anybody’s money. ZERO STARS!!!

Horrible customer service. I made a service appointment two weeks in advance (because when I called regarding service they indicated that I had to make an appointment and their first available was two weeks away). One week before, I called to confirm. When I arrived for the appointment, they had no record of my appointment and I was told to wait in line behind a line of customers without appointments. I had to leave without service due to the long wait.

Brought my car in for service and had a heck of a time with the service writers. When you walk in, first they ignore you, then they talk to you like you are unimportant. Jerks.

Bought a 2015 Jeep Cherokee in April. Car buying experience was good, but service department is horrible! Received a recall notice for the lift gate. Tried to make an appointment while I was at Mancari for an oil change and was rudely dismissed by the cashier who told me that they didn’t have the parts and if I wanted a loaner I should feel free to contact Enterprise at my own expense. So I am supposed to take a day off of work so that Mancari can do me a «favor» and repair a Chrysler defect? I will not buy another car at Mancari and wouldn’t recommend that anyone else does either. In fact, I’m thinking about trading the car in and buying at a dealership that will treat me like a valued customer.

If I could give them zero stars I would. Went looking for a car for 10k so I went online and searched local dealerships I found an 08 patriot for 12k so I figured why not go check it out. i called ahead and the receptionist said to come in. Not only when I got there it was not even on the lot they had a no conceal carry sign on the door. Wouldn’t suggest mancari to anyone for that sole reason. Go to bettenhousen in orland.

If I could give them negative stars I would. Came here once to check out a vehicle to purchase. Was never acknowledged by any salesmen so that’s the first thing I experienced with them which should have been a big red flag. Left and went to another Jeep location to purchase my truck. Came here today for a simple service and left my car almost 9 HOURS for a diagnostic test (hook it up to the machine and tell me what’s wrong). I called them FOUR SEPARATE TIMES, no one answered or returned my call. I get there to find out THEY NEVER TOUCHED MY CAR OTHER THAN TO MOVE IT OUT OF THEIR WAY. I even got attitude from the «parts department» guy when I demanded my keys and car be handed over which was just sitting in a corner. Never again. Tried giving them the benefit of the doubt but trust what you read.
The manager here should be ashamed of the poor customer service. GO TO THE TINLEY LOCATION!!! They’re the best there and I never get attitude when I go even as a walk in.

My family and I went to Mancari’s to look for a car. We were greeted by Danny Nevin he was a very friendly and a outgoing man. He really helped us at looking for a car. Danny seemed very honest and sincere in helping us.

I had to take my 2005 Jeep in today for a Safety Recall. Everyone hates going to have their car serviced, but honestly, this time was different! Armando Barajas told me he’d keep me informed on the progress, as I had to be out of there in a little over 2 hours. Half way through, he said he wasn’t sure it could be done. It was what I expected, and let my husband know that he would have to pick me u and we’d have to come back for my Jeep in the morning. But a half hour later, Armando came back and said that they had made it happen — MY CAR WAS FINISHED! It took half the time I thought it would, and I won’t hesitate to go back — as long as Armando is around! Best surprise ever!

I saw a commercial on tv for a 2015 Jeep Grand Cherokee, 0% financing for 72 months from this dealer. So I called to ask if this was legit and received 3 different answers from two women who answered the phone. And no, the commercial was a come on. There is no 0% financing on Jeeps at all.
Totally not cool!

One of the more seamless auto purchases I’ve ever had. I did an on line search for a particular car at Mancari, submitted my credit application on line, and received a phone call within 20 minutes telling me the car was still available, and to come in and bring hard copies of various pieces of information along with my ID and proof of insurance. It was late in the evening so the sales associate Carl Williams asked if I could come back the following day and the car would be ready, I agreed, returned the following day test drove the car and was out in under 45 minute.
Carl contacted me early on the morning I was to return and let me know that he was having the car prepped and it would be ready to go when I got there. He was a very helpful, non overbearing, courteous sales associate. Overall, a very good experience!
Thanks Carl, I will look for you on future purchases!

I wrote a review in the past and i want to update you on the status of the terrible service i recieved. My husband and i bought a car from here and it was used 2009 toyota corolla. I understand that we had bought it as is but it was not disclosed to us that this car had frame and corework damage i found out from a mechanic of mine that is a very trusted friend. Keep in mind i had only had this car for 3 months with no accidents. Im very displeaesed once again and want everyone to know who uses this app not to go here. They only care about profit and not safety of the customer. I will be reporting them… Very disappointed that a company like this even sleeps at night.

Was very pleased with the service I received at Mancari’s. I went in looking for a Jeep Patriot and came out with a 2014. My salesman Mark Whalen was excellent with getting me the car that I needed. Will defiantly be going back for more vehicles in the future and service. Thank you again for a easy process and getting me in the vehicle that I wanted. The best thing was the closing of my deal. I got my vehicle, plate, tag and insurance all in one spot. Just took two days of running around out of my schedule. Can’t beat that. Thanks as always.
See you around!

1. Service writers are condescending jerks!
2. 10 days wait for a service appointment?
3. I’m buying a car this weekend, unloading my chrysler, and not buying here!
Avoid!!!

I am writing this review to express my extreme dissatisfaction with the level of customer service that I have experienced while using Mancari’s for a body repair on my 2012 Jeep. I was a winter casualty of Chicago and another vehicle slid into me on an icy road. The damage appeared cosmetic but ended up having quite a bit of bumper damage after getting torn down. The repairs took slightly longer as a result and after adding the tinting and detail I had my car back after about a week.
The body shop guys were very helpful and provided pretty good customer service, especially the body shop manager.
I was however concerned with the steering wheel shaking at higher speeds and a loud «pop» sound coming from the front end. This all began after the repair. I contacted the body shop who told me to schedule and appointment with the service department to take a look. He assured me that whatever it was would either be covered by the dealership or under my warranty and they’d be happy to take a look.
I has to make the appointment after hours due to my work schedule and travel of approx 1hr. After traveling and checking in the attendant (who was already seed to have had a long day) told me it would be $ 120 to check it. I explained to him the situation and his response to me was a smug shrug and «I guess you should’ve gone through the body shop» to which I espoused, «that’s what I did» his reply, another shrug and a stupid look. This is by no means how you treat a customer who just spend over 4k for services and who I known to you was going to be shopping for his next 50k Keep while waiting on this service session. The worse thing was that had the conversation gone differently I may have even paid the $ 120 upfront.
I understand there may have been a miscommunication somewhere, but his response was simply rude.
His behavior lost my current AND repeat business with this dealership. After leaving, I called the dealership and asked to speak to a manager or supervisor because I wished to file a complaint. I was transferred twice and asked to hold, which I did for almost 20 minutes before hanging up. By that time I resolved that Mancari’s service manager could care less about his team’s behavior. I made a service appt at Marino’s on the north side where I’ll be looking for my next purchase and having the sound looked into.
If your looking for any customer service or respect, you may want to seek it elsewhere of considering the service department. At any rate that one individual managed to deter my future business.