Gerber Collision & Glass

I had an awesome experience at Gerber! Highly recommend this location they are friendly, prompt and customer satisfaction is of the upmost importance. Plus the complimentary car wash isn’t bad either lol See Luis he’s great!!!

Had a great experiences dealing with people at Gerber. They were in constant contact with me every step of the way by text and phone. My vehicle was ready 1 day before estimated date of completion. They made a bad accident as painless as possible for me. Thanks again Aaron and Luis.

After Someone hit the side of my car I went out in search of an estimate for repairs. The cost ranged from the cheap local owned repair shop to the oh-​so-​expensive dealer collision repair center. I drove next door to Gerber just for another estimate — after 30 minutes of the front desk staff asking endless questions and calling over several other people for help — the estimate was DOUBLE that of the DEALERSHIP!
If this amount of flailing happens for a simple estimate– no chance I will risk them trying to actually fix the car!

I had the worst experiance with Gerber. My windshield broke on a holiday weekend. They were closed Sunday and Monday (for the holiday) and my insurance company said they would call me Tuesday morning. Tuesday comes, no call. Wednesday comes, no call. I call them on Thursday and they tell me, «Oh we called and talked to your son and left a message.» 1. I do not have a son. 2. The number they called was my cell phone and I’m the only one that uses it. When I told this to the guy answering my call her just gave me attitude. It was like dealing with a teenager who got stuck working on a Saturday night. I don’t expect anyone to be passionate about glass repair, but you don’t have to be a jerk. So after that, they told me the service guy was going to call me first thing the next morning to tell me when they were going to be there. Around noon I had still not received a phone call so I called them… again. They told me the repair guy would be there between 3 – 5. Ok, so 5:00 comes and goes and he doesn’t show. I couldn’t believe it. I called again and they told me they would come today first thing this morning. They showed up around noon and replaced my windshield and waved half of my deductible. They did a fine job (at least it seems so, so far) but dealing with that hassel wasn’t worth it!
UPDATE: So after I posted my review on Unilocal I got a call from the manager. He had read my review and wanted to apologize for everything that happened. He then sent me a letter in the mail with a $ 25 dollar gift card as an apology. I thought that was really nice. I hope they can work out the kinks so they can get things running smoothly.

I took my minivan to Gerber after it had been in an accident, and I won’t be going back there any time soon. The first time I opened the sliding passenger side door after the «repair» it literally fell off the hinges. Let me write that again, they did such a poor job repairing my car that the door literally fell off. Also they did a terrible job on the alignment.
I would not recommend anyone go to this Gerber Collision & Glass. The workmanship and attention to detail were just flat out HORRIBLE.
Ben

Excellent service and sooo nice. I had gotten hit at work, they were nice enough to cover first 5 days of rental car for me. Jose got wheels in motion to get car back to me faster.
When returning rental car on New Yrs eve, insurance place was not open and I could not afford rest of days on rental car Beth @ Collision pulled some strings and they covered rest of my faire.
I am extremely greatful to them and would recommend them to anyone.
My Aveo looks awesome, I am extremely satisfied :-)

Thanks to some jerk in the parking lot of a Jewel, my back bumper got beat up pretty good. How this guy or girl managed to hit my car so hard while it was parked is beyond me, but my bumper was hanging off the frame and there was paint all over it. The lovely gentleman/​woman did not leave their information, of course, so I had to pay for this repair (though my insurance did cover most of it). I went to Gerber and they did an amazing job. It was ready within two days and it looked brand new. They even took out a dent that came with the car when I bought it! They were really friendly and helpful. I highly wreck-​ommend this place for anyone that needs collision repair.