Gerber Collision & Glass

Cool place

My car was here to be repaired from a collision they did a very good job on the car and they were very polite when they talk with me I would have more work done at this place again

I took my 2003 Pontiac Bonnieville to Gerber collision on Central, in Oak Lawn, I got a loner car and my drivers side door that got backed into looked perfect, about a week to get it back, thank you Gerber, and your staff was very professional. I would go there over and over!

I had a great experience at Gerber. I was in a small crash with a little damage. However, they fixed everything very well, walked me through everything and the customer service was excellent. Don was my estimator and he was friendly and competent. This was my first time here and my experience was excellent.

Have to agree with Ashley. Not only didn’t I get any details of the estimate, but was ignored repeatedly when I reported that the engine was making noise that began immediately after the crash that sent me there. Damage to the engine seemed likely as they had to replace the entire cluster of systems on the same side of the engine compartment. The noise was unchanged after the body and fender repairs. What they chose to fix seems to be excellent.
Now waiting to go pick up my car from Ridge Auto in Blue Island after the AC compressor repair. The estimate was over $ 700.

Well, I’m only giving one star because the customer service was TERRIBLE (terrible, terrible, terrible) but the repairs were good.
It was a total hassle for me and for my friends and family who had to drive me back and forth from Gerber to Enterprise on multiple occasions. I was always calling THEM to get answers and help. It was stressful and confusing dealing with Gerber and I will never go back to them again and I would NOT recommend them to anyone… EVER.
My insurance told me to go in on a Sat. When I got there, Gerber said they didn’t have time to see me and gave me an attitude like it was my fault they didn’t know what I was talking about. She said she had received my information from my insurance company, but didn’t have time to see me.
So I went back on Mon. I signed all the papers, dropped off my car and assumed I would hear back from them with an estimate. On Wed, I received and e-​mail (NOT a phone call) that work on my car had begun, and they expected it to be finished in 9 days. So, not only was I not told what the work was going to consist of, I had no idea what the estimate was. I called them that day to find out about my rental car, and the lady told me, «Oh, just call Enterprise and you can pick up a car.» What? The last time I was in an accident, the body shop had everything ready for me!
So I called Enterprise to get a car, and they had no idea what I was talking about. They said the body shop should have handled that. I called my insurance company, and they took care of it for me… So, I finally pick up my car on Thursday.
Friday at 5 p. m I get a call from my Mom, who told me Gerber called HER to tell her that my car was ready. WTH? The following Monday, I checked my e-​mail only to notice Gerber had sent me an e-​mail that day saying my car is still being worked on!!! I called them to clarify whether or not my car was finished. She told me it was ready. I asked her what to do with my rental car (knowing damn well she wouldn’t be able to help me anyways) and she told me to contact Enterprise…
It was a total hassle for me and for my friends and family who had to drive me back and forth from Gerber to Enterprise on multiple occasions. I was always calling THEM to get answers and help. It was stressful and confusing dealing with Gerber and I will never go back to them again and I would NOT recommend them to anyone… EVER.