Family Dental Care

At the Oak Lawn office, I see Dr. Brown (my dentist) and have also see the periodontist and Dr. Romano (the oral surgeon). Everyone has been exceptional. Friendly, professional, and great for anxiety sufferers. I struggle greatly with medical anxiety, especially dental anxiety. Even with Rx meds before hand, a lot of times it’s not enough, but the staff here helps you as much as humanely possible by being compassionate and excellent with explanations. They don’t brush your questions off. I just had a temporary put on by Dr. Brown and it was molded off my old crown, not a standard «boxy» temporary!
Dr. Brown does not rush your questions and answers clearly and thoroughly. She is excellent at aiding your anxiety too. Dr. Romano helped solve another dental office’s poor extraction mystery and got me out of pain. I’m eternally grateful to his expertise. (BTW, avoid Oak Lawn Dental with Dr. Ruby, the son, like the plague! So many procedures had to be redone at Family Dental because O.L.Dental’s staff is poor at what they do and use very old-​school, outdated methods and make many mistakes. Ask my friends and family!) The Family Dental periodontist answered all my questions and was gentle through a gum cleaning procedure I thought would be brutal and it wasn’t.
It’s a clean, updated office, not a speck of dirt, homey, and very up-​to-​date machinery. Don’t go anywhere without digital x-​rays, x-​rays in each room, and very modern machinery. It’s not worth it! I won’t go elsewhere. They have better quality procedures and practices here as opposed to other poor dental offices, which I’ve sadly had to experience! Assistants are helpful and kind. Billing is very straightforward and documented. Bathrooms always clean. One tip: don’t go on Mondays, they are ultra busy and your appt. will be delayed! Other days are fine. Thank you all.

Long wait and over priced. Had to reschedule twice due to having to wait over 45 mins each appointment. I also don’t like that they make you pay before you’ve been seen.

Let me start off by saying when I walked in the door the receptionists was rude and off putting. The vibe of the employees was not great and the big guy sitting at the front desk looked like he was lost. After filling up my paperwork they took me back, the normal battery of x-​rays happened and I was told to wait for the dentist. To
My surprise the dentist was the big guy who looked lost. After poking my gums and giving me a 2 minute look over they came back with a plan of action, which would only be $ 3500.00. When I said I didn’t want any of that stuff now, since I was in no pain and only came in for a routine cleaning, I said that’s fine I will come back for the rest but only a cleaning now. The nurse/​enforcer told me that wasn’t possible and I needed everything done today. I said I was not interested and just give me the cleaning. She left and «spoke» to the dentist and upon her return said less work could be done but he couldn’t just clean my teeth. At this point, in the dentist chair with the bright light shinning on me I felt like I was in a used car sales lot and this nurse and dentist where the sleaziest sales people I had ever met. I told her that’s crap and stormed out of the office.
The following week I scheduled an appointment with my normal dentist. The gum disease he insisted I had and needed an expensive deep cleaning was not found to be there. All the other work he said I needed immediately my normal dentist said that if there is not pain or discomfort than there is no need to do anything.
In summary this guy is all about up selling and this is the used car sales lot of dentist, get a second opinion or better yet find a better dentist.

Went here because I had a bad ache for a week so I scheduled an appointment for the day after I called. When I got there, everyone was really friendly and welcoming. They called me in after about 10 mins. I was in the room for about 2 hours. The doc checked my teeth and an assistant did an xray. After stating everything that was needed to be done on my teeth (mind you, it had been a looong time since I had gone to a dentist, 10+ yrs) they still didn’t take care of my ache. I asked doc if he was going to take care of the pain and he says he’ll take of me after we talk about the finances and payment plan. I think I waited for a total of 1.5 hrs through periods of those 2 hrs I was there. Finally the numbers came at the last half of those 2 hrs with a finance person and I had 3 options. Option 1 was 13k. Option 2 was almost 8k and option 3 was 4k. I couldn’t pay that even on a payment plan so I had to go. I arrived in pain and ledt in pain. My insurance paid 165 for xray and exam.

Beautiful office! I came here and was pleased with the atmosphere. Everything is very clean and spacious. The staff is very nice and everyone was helpful and explained everything fully. They made me feel very welcomed and i just want to say thanks and keep up the amazing work! I recommend this office to everyone i know they do amazing work!

Omg tooth aches suck! But they especially suck on a Friday evening literally couldn’t get in anywhere I was about to go to the emergency room and we all know ER super sucks! Thankfully this place was able to get me in as an emergency! Came in filled out my paperwork they took an X-​ray and of course I needed some work on my tooth the doctor already had other patients scheduled but was able to move things around to get me out of my pain THANK GOD! My next appointment is next week and I’ll be having a root canal done at the same office how awesome is that!
By the way it’s super clean modern and the staff is soooooo nice. I hate going to medical offices and dental offices and everyone who works there seem to always have an attitude NOT HERE THEY ARE FUN HAPPY! I can ask a million questions and they helped me no problem!
Thanks doctor and staff I’m excited to have another fun visit with you guys next week!

This office is great! The wait time wasn’t bad at all. The front desk greeted me warmly and were very accomodating. The assistants were great. They were very friendly and helpful. The doctor let me know everything that was going on and when we could start. It was an overall very pleasant experience! I will definitely refer family and friends!

I usually don’t write reviews on a Dentist but this dentist office was completely outrageous. I went for my 6:30 appointment at 6:11pm. I waited until 7 p.m. to get in to see the dentist & then I waited another 30 minutes to see the the xray lady. I went in for a cleaning and a check up the dentist referred me to a specialist and stated I needed all types of work done as he was «partners» with another dentist
So now I needed close to over $ 2k in work done in just minor work. That mind you wasn’t needed 6 months ago confirmed by two different dentists. A representative then came in with her financial plan that would cost me over $ 1800 dollars and most of it would be billed to my insurance. I thought it was funny because not only did I get a cleaning check up on xrays 6 months prior with no cavities and all of a sudden I have 7 cavities in a matter of 6 months and now two employees have come in to speak about financial payment plans for work that hadn’t even been started. I was hesitant on signing the paperwork that obligated me to pay $ 315 up front at a «discounted“rate or for 4 Payments of $ 87! For what?? Yes, a visit for work that had yet to be started! I waited & waited another half an hour passed and I asked who’s doing my cleaning? The financial representative stated she wasn’t sure she stated maybe the dentist let me go check because she was sure the dental hygienist left for the day! I said are you serious??? I’ve been here two and half hours for cleaning and xrays and now you tell me that I have to come back for another appointment? She said yes ma’am, I’m sorry you’re done here. I got up and advised them I would not be coming back after waiting for two and a half hours and still no cleaning. I asked the financial representative to please give me back the papers that I had signed stating that I would pay $ 87 for work that had yet to even be started. She refused to give me the papers back and stated that they needed to keep them I asked why? For work that have yet to be started??? I asked for the dentist and he came to the front he advised me that I was not getting my scheduled cleaning because I did not advise him that I needed a cleaning when in his chair. He stated I should just come back. (So they can charge my insurance another «office visit». I stated when I made the appointment, I clearly stated I needed a cleaning. He stated i never told him in the office so that’s why i didn’t get a cleaning and he has to keep the paperwork that I signed a stating that I was responsible for for payments of $ 87. I told him I had three little children at home and cannot come back for another two and a half hour appointment in a week. He refused to give me my paperwork back and stated to get upset with my questions on one why I didn’t get a cleaning and why I couldn’t get a document that I signed for work that now would never be completed! I requested several times to either tear up my paper work or give it back he stated he would call the cops so i should leave (Wow) …sitting there confused not knowing why he was stating he was going to call the cops. Mind you, I never threatened him nor gave him any indication he was in danger when I started questioning what he was charging my insurance he started getting hostile and upset and stated hat I had to leave his place before he called the cops… please make your own judgements but this c place just don’t seem legit.