Ed’s One Stop Appliance Repair

Called because of a dryer problem. Serviceman Jim returned my call and set up appointment time. While he didn’t call early the morning of appointment to give me a window of when to expect him, he did return my call when I called to find out when he would be coming. When he arrived he was courteous and worked quickly. Fixed our problem and explained his warranty. I felt the price was reasonable as well. Would recommend.

Unbelievable, I don’t understand how anyone can survive in a business environment with such terrible customer service. I called on Monday and spoke to this companies answering service about scheduling an appointment for my washing machine. On Tuesday the Serviceman Jim called me back and I explained my problem and he stated he knew what was wrong and would order a part. My appointment was made for Thursday after 3pm, but I was told it may be Wednesday. I’ve called each day to find out the status of my appointment and the call taker tells me they will have Jim call me. Today is Friday and I made sure to stay home so not to miss the tech but still have had no call and no show for three days. Its just a total disregard for common courtesy, time to call another company.