David’s Bridal

I’ve been here a couple times for bridesmaids dresses and I had nothing but good service! Today I went with my bridesmaids and we had Lindsey help us. She was very accommodating as she has nine bridesmaids to pull dresses for at all different sizes. We even decided with the dress she suggested! They even offered us shipping to our doors! I would definitely recommend David’s Bridal for any formal event!

My went dress shopping recently for a bridesmaid dress and flower girls dress. Previous attempts proved futile due to the lack of options and poor service at other locations. Michelle helped us out and did a phenomenal job. She turned what is normally a stressful shopping experience into a relatively easy trip to find what we needed.
Definitely recommend without reservations.

I walked in the store around 7:30p just wanting to look around. My mom and I went to one bridal store a few blocks away and they were not so friendly so we left. We saw David’s Bridal and decided to stop in to look around (wasn’t planning on trying anything on). We were greeted by one of the managers (Kimi) who gave us a quick rundown on where everything was — which was so helpful for someone who needs organization! Kimi was super nice and helpful that I decided to try on a dress. I told her what I like and don’t like– Kimi sent in two dresses. 1. Beautiful but not my «style» and 2. AMAZING! It was everything that I was looking for plus more. Kimi was so patient and friendly with my mom and I, that she really made my first wedding dress shopping perfect! In the end… I said YES TO THE DRESS and went with my second dress! Everything was perfect. Now on to the bridesmaids dresses! :)

I have been dealing with David’s Bridal for all my wedding needs. Both my dress and my bridesmaid dresses have been purchased through the company. I had no problems with the other David’s locations in my area and decided to book my first dress fitting. When making my appointment, they gave me a time and didn’t make a mention of what I needed to bring for alterations, so I asked, «Do I just have to bring in my wedding dress». She said yes. Well okay I am all set for a weekday, night dress fitting… This was not the case! I showed up and they had me down for a bridal party appointment, which I was confused by considering I talked with the lady on the phone about completing a dress fitting. So, although it was an inconvenience to have drove all the way out there, I was able to make an appointment for two days later.
The next day, they proceed to leave me a voice mail saying since I purchased the dress more than a year ago, that I could not have it altered. This did not sound right to me as I purchased the dress from this specific location, still have the tags on the dress, and it is nowhere found in their alterations policy online.
I ended up calling another David’s Bridal location and spoke directly to the lady who works all the alterations. She said that it doesn’t matter when I purchased the dress, that I could still come in for alterations, no problem! What a difference between two separate locations.
All in all, I would say this location could benefit from a training program for both employees and upper management, through the use of an Human Performance Improvement Specialist. Customer service skills were lacking and the lady scheduling the alterations at this location made me feel stupid when asking «Why do you need alterations so early?» When my wedding day is two months away, I want the sense of security knowing my dress fits perfect and everything looks great… but yes thank you for making me feel that way.

Yay! I am engaged! (I am a little late on writing this) I made an appointment online for this David’s Bridal. In September 2014. I made the appointment first online and then called to make sure I did it correctly. The lady on the phone was nice and she helped me out. I had to make an appointment for me (the Bride-​to-​Be) and my bridal party with my mom and mom-​in-​law.
Finally the day I have been waiting for. October 2014. Dress shopping. I have been planning my «wedding» since the beginning of the year. So I kind of had in mind what I have been searching for. Our Consultant, (Very sorry, forgot her name, but she was wonderful.) took care of me and my party. I told her that I have been searching on their websites on the dresses I have been looking at and she put me in a room #23 (Lucky Number) She pulled the dresses out and helped me try them on. She was wonderful. Did I already mention that, cause she is! I tried on 5 dresses. Then I tried on a different dress. A beautiful white dress! It was nothing I have picked out. But my consultant and her team members dressed me up in this beautiful dress with the veil and put some jewelry on with some high heels and I came out, looked myself in the mirror and I cried. It was VERY BEAUTIFUL!!! I even made my party cry as well. I walked back in forth on the platform in this dress, and felt amazing.
My consultant did a PERFECT JOB at picking out this dress and her team members did a wonderful job and «dolling me up.» I rang the bell with happy and joyful tears, rolling down my face. I gave my consultant a nice big hug and thanked her for being so lovely.
Next, My consultant was very patient with my 3 bridesmaids. She got them dresses that they picked out and went back in forth till they were happy. I am glad that I ended up with this consultant. I will have to find her name, somewhere, maybe on my receipt, I am not sure. (The receipt says Patricia, I hope I am right.) She did a wonderful job and her team members in the store were very wonderful.
The customer service here was great. I received an email that my dress was in. I went back there 2 weeks after to go and pick up my dress. They were wonderful. No fuss. My dress was there.
This David’s Bridal is very inviting and made my experience amazing. I would recommend any Bride-​to-​Be, to check out this David’s Bridal! :)

The best thing about this store is the staff from the alterations department, specifically Tina and Cassie! I went for my last fitting of my wedding dress, and not only were the alterations to my dress perfect, but they made me feel very special. :) Thank you ladies!
The only issue I had with this store is that whenever I scheduled an appointment to try on wedding dresses, they never put me in the system. When I would show up the day of, I was told I did not have an appointment. Very frustrating. So make sure you always ask for the name of the person who you’re scheduling your appointment with.

My wedding was in September 2013, but this was my first real experience at a bridal shop. I recently had to deal with a nearby competitor and it made me realize how fantastic David’s Bridal truly was for my wedding experience. I worked with a woman for my dress and a different woman fort bridesmaids. Unfortunately I cannot remember their names, but they were both very accommodating and pleasant. The lady I worked with for bridesmaids was extremely social and funny. She really made it a great time for myself and my 7 bridesmaids. They never made me feel forced to purchase or make a decision since I was ahead of the game for ordering. I came in twice to find the perfect bridesmaid dress and they were okay with that. For my dress they were understanding of my budget and never attempted to make me spend more than I had in mind.
I would definitely recommend going to David’s bridal for your special day. They made this process easy and fun for myself, my bridesmaids and my family. And I recommend DB over Eva’s up the street which I felt had the worst customer service and terrible management.

This review is strictly about the manager Jessica. The other associates I have dealt with at this store are a dream! My consultant Breanna was wonderful as is the assistant manager Patricia. They are the only reason I’m still keeping my last appointment here. We made an appointment for 3 of my bridesmaids at 11:00 on a Tuesday morning. We were the ONLY customers in the entire store then. I had one particularly over the top neon yellow dress in my hand and made a comment to one of my bridesmaids that they should try on just for fun. Jessica turned from her podium, scowled at me and told me «your appointment is only 45 minutes long». Talk about grumpy. This was after being in the store for about 5 minutes and again there were NO other customers in the store. We finished our appointment in 25 minutes total and found a dress that the girls loved. I scheduled another appointment for the remaining girls the following Tuesday to try on the same dress. 5 days before that appointment I found a jr bridesmaid dress online that came in the same color as the other dresses. Trying to avoid this store I called all over the state, but unfortunately the ONLY store that had the dress was the Oak Lawn one. I called and talked to Patricia (the assistant manager) who agreed to hang on to the jr dress for me for 24 hours until I could get there. How nice! My sister went to the store the next day to check out the dress. We really liked that dress too! Jessica happened to be there again. When she asked Jessica if it would be possible to leave it for us until we finalized the bridesmaid dresses at our appt 4 days later she refused. She then complained to my sister that the dress shouldn’t have been been held for us period. That’s pretty poor customer service for a place that we were looking to buy 7 dresses at! Not wanting to lose the dress, we bought it and asked if we decided (at our appt there 4 days later) we were not going with the dresses from here if we could return the jr bridesmaid dress that she refused to hold. Obviously it was not going to be worn or used because the wedding wasn’t for months. We even offered for them to keep it in the store paid in full. Again she refused. I understand she’s following store policy, but adapting to different situations is where good customer service comes from. I probably wouldn’t have returned it anyway, but the fact that she was so against helping someone out or even working with them is pretty sad. I found a manager at a different David’s bridal who knows what good customer service is and agreed to work with me if we did need to return the jr bridesmaid dress. If she’s making all this fuss about at $ 59 dress I can only imagine what she’d be like if there was an issue with my other bridesmaids’ $ 200 dresses! I will be ordering my 6 other bridesmaid dresses from that store so I can avoid the wrath of Jessica.

My consultant was Tiffany and she was really good! I went there twice, once with my best friend and the other to bring my mom. I ended up picking a different dress than my first visit due to some circumstances that changed. Tiffany really new her stuff and knew what looked good on brides. I did however change my style from a form-​fitting to an empire waist dress and Tiffany was a little hesitant to heed my request to change body styles, although I think that is just because she wanted to make sure I was changing for me, and not because of the opinions of others. I think it was considerate of her to do that… but ultimately I did get an empire waist dress.
The dress held up perfectly with no issues to speak of. I did NOT use a David’s Bridal seamstress, I went to one closer to my house who had a really good reputation. The value of the dress is second-​to-​none, David’s prices really are the best. Now that the wedding is over, im glad I didn’t go crazy on an expensive dress because the one I had was beautiful and ill never wear it again! I had a great experience here, nice staff and made my experience fun!

I got my dress here in January 2012. I felt a little pressured to buy an underskirt that made me feel sick during my pictures. I took it off for the rest of my wedding day and did not regret it. I had plenty of compliments about my dress. I was even allowed to make monthly payments on my dress. Unless you have rich relatives paying for your dress you will really want this! I preserved it through their contractor and all is well. They gave my bridesmaids a nice break on their dresses and Men’s Warehouse also gave us a discount for the guys since we shopped here. It’s a great marketing scheme for them. Good for them. I would go here again if I ever had a second wedding. (Which I have no intentions on having).

I have to say wedding planning has not been much fun. Planning a wedding on a budget has been difficult but Tiffany at Davids Bridal made sure I absolutly loved my wedding dress! Even when I was willing to settle she went out of her way to find something in my budget that was beautiful. I love my dress! My wedding is this fall and I cannot wait to wear my dress thanks to Tiffany (and my 4 year old) lol! Thanks Tiffany!

I’ve never walked into a David’s Bridal to be turned away. I’ve been a bride and bridesmaid (several times). Every time I’ve walked in, they’ve had no problem helping me out with bridesmaid dress measurements. I have no problem waiting if they’re swamped in the store. But I walked into the store near opening time on Friday and was told they couldn’t measure me for my bridesmaid dress until 2PM because I didn’t have an appointment. That’s absurd.
The store was hardly crowded (and as I said I’d have gladly waited). I left and went out of my way to the Orland Park store because they said I could show up no problem and get measured. (Orland Park was also probably three times as busy but found time to help me out.)
This is the first David’s I’ve ever encountered that can’t waste their time on somebody who just walked in.

Tiffany was amazing! If you have the opportunity to request someone, (I got her by chance), I highly recommend her – pleasant, helpful and not once did I feel rushed.
I was DREADING dress shopping because I am picky and DIFFICULT to fit. In general, wedding dress people kinda pressure you to buy and make you feel guilty about your budget.
Tiffany got all the dresses I favorited on the website and within a half an hour, I found the perfect dress for me. She made my experience easy and relaxed which equals happy bride in my book. My mother loved her too!
Buying your wedding dress is a very important and symbolic purchase so the experience should be a happy one. Mine certainly was thanks to Tiffany!

I was here as part of a group for bridesmaids dresses. We immediately asked if we would have some place to put our purse or coats. «No.» Our sales person disappeared. We were left to pull dresses for ourselves and one another. Every once in a while she would reappear with our sheet and ask if anyone had decided. Our bride asked for clips, to tighten the dresses, from a sales girl. The sales girl responded with «They are somewhere.» and walked away. The bride clipped the back of our dresses for us. I realize this is a Saturday during wedding season but this David’s Bridal. You specialize in weddings.
Did I mention there were 5 sales girls just standing by the entrance?

On the plus, I found a bridesmaid dress I like and there were a lot of dresses to pick from.

I had tried on dresses at this location for myself as well as had my bridesmaids try on dresses on multiple locations. The service for the try-​ons was great in both instances, although i ended up ordering a different wedding dress online (from
— the dresses in the store just weren’t speaking to me). My Bridesmaids were quite finicky during the entire trying-​on process: «this looks funny», «this won’t work», and «we’ll look stupid» were common phrases that day.
Until… the last dress we found that everyone was in LOVE with. measurements were taken, style numbers recorded, and everything. I ordered the dresses over the phone last week and am currently awaiting their arrival.
This review may change as we get closer to having the dresses and/​or alterations, but right now, I feel much better having them ordered. Jaime (our consultant) was extremely helpful each time.

This place’s customer service is the PITS! They made promises re: the steaming of a dress at purchase but of course after the purchase when I called back to follow up totally different criteria. First I was told you can drop off the dress and have pick up the same day; after calling I was told no it takes 1+ week for you to get your dress back. «We’re booked! Oh wait if you pay us then we can ‘find some time’ for you to get the dress earlier» What a rip off!

Have to say David’s Bridal Consultants at this location are very helpful. I had the pleasure to work with Tiffany and someone else, forgot her name. They did not rush me, were sooo patient with me, help me try on dress, put on shoes, the works. Great treatment but did not find the dress.

Great prices ! I found the dress of my dreams in my budget. I worked with Jamie who was very helpful. She was very patient and despite how busy she was she was very attentive and helpful. I truly had a great experience and would recommend this store to any bride who wants to find a beautiful dress at a reasonable price.

Wow this place was crowded yesterday!
I booked a last minute appointment a day in advance and went in Sunday afternoon. I figured since they had limited hours on Sundays, Sundays must be a slow day for them. That was a stupid assumption. They were completely packed.
I looked at their dresses online and emailed myself a list of style numbers that I liked, but that made no difference. When my mom and I got there, we had to wait a few minutes for our person/​helper/​assistant/​I don’t know what to call the person who helps us with the dresses. While we were waiting we looked through the catalog and folded pages with dresses I liked. I tried on 4 of the dresses I had picked, they were okay. There were 2 dresses not in the store. After that my mom and I were tired and hadn’t really found anything.
I do think it is very useful that David’s Bridal provides a slip and slimming strapless bra for you to wear under the dresses. It helps to see how the dress will actually look on your big day. I had planned to wait until I had the dress to buy the slip, but after going to David’s Bridal I decided it was worth it to buy one in advance, so I could see how the dresses I try on will really look.
All of the people working in the store seemed very nice and helpful. I kinda liked being able to see other women in their dresses. It made it feel like a big group event. But I understand that this takes a lot of privacy away. Also it was really hard to get some of the dresses on in the fitting room. My mom had to help me with almost everything. It’s a good thing she’s really small, otherwise we would have had a hard time fitting in the fitting room.

I think this place is the Costco of the bridal world. Not that it is necessarily a bad thing.
After a disastrous visit to another nearby bridal shop (not that it’s hard not to trip and find one in this stretch of 95^th Street,) we came in here just to browse. We were greeted at the door, by a woman telling us that if we don’t have an appointment, no one could help us. I understood that, but we just came in to browse, not purchase. So we made it past the gate, and into the shop.
They have a huge array of bridesmaid dresses (which is what we were looking at,) in plenty of sizes stretching a broad spectrum of sizes, including plus sizes, which I really appreciated. Also, they had tons of ready-​to-​buy special occasion/​formal dresses, which most were on clearance! But unfortunately, the bride did not see any dress styles that she liked for us. In between being knocked around by rapidly moving employees, I spied a bunch of accessories, from clutches, earrings, tiaras, hair clips, and much more. I think I will make a trip back for this alone!