AR-BE Garage Doors and Openers

We needed a new garage door opener and they’d installed the original one 20+ years prior. They quoted us a fair price on the opener and set up an appointment for a few days out. They arrived on time and actually provided a nicer opener with more features for the same price quoted. They were in and out and very professional. The opener works well and we’re very satisfied. It’s not something we’ll likely need in the near future, but I’d definitely do business with them again and highly recommend them. Great company.

Great family owned company! Called and came out the next day. Everything went smoothly and I’m now able to get in and out of my garage without any problems! Choose these guys whenever you need a new garage door or a repair!

They did great by me. They came out the next day and did not try to sell me anything I did not need. I would definitely use them again.

We have been doing business with this company for over 20 years. When we required two full garage doors and openers, maintenance and repairs for our residence and another for a piece of property we own, we didn’t hesitate to call them. They were courteous, punctual, experienced and helpful. .. this was until this latest experience. One of our garage door openers failed on our residential property. We called, made an appointment and they sent out a crew. We got a call when they were in route and another when they arrived. They made the transition and installed the new opener within less than 45 minutes. We asked them to program one of our vehicles, which was something they were unable to complete. They failed to follow the proper sequence, something that I was eventually able to do myself. However, we noticed that the range on the new door was very poor — whether it was using the included door openers or the one programmed in our vehicle. We called back asking that a technician take a look at the opener. When he arrived this morning, after we received the customary telephone calls, his first response to learning of our problem was: «Well, what do you want ME to do about it?’ I was flabbergasted and thought that I misunderstood him. I repeated my concerns and he doubled-​down on his reluctance to do anything other than pick up the check for the previous installation. Rather than argue with him I simply asked if that was all he was going to do and he responded that anything involving something other than the installed system itself was not his responsibility. When I explained that was not satisfactory, but the company would receive the check as soon as my spouse returned, he threatened to REMOVE the door opener if he wasn’t payed. I ignored the threat, closed the door and called the company office. I was routed to the scheduler, who apparently had already heard from their technician/​installer. He repeated that it wasn’t their problem that the programmed vehicle system did not work, but they were only responsible for the included door opener controls. While this may sound reasonable — and legal — it does not explain why a brand new system does not work as well as an earlier model. The scheduler did not apologize for the technicians approach, but only that he should not have «used those words», adding that the company «should be paid upon delivery of service.» Strange way to treat a repeating and loyal customer. I think we’ll move on to another company.

I was impressed with the professional service and installation I received. From the salesman to the installers (and the telephone person). And the price I thought was affordable also. I also received a good customer discount when I called a year later for a door opener. Very pleased. Mark W. Palos Hills

This company is outstanding!
One evening our garage door spring snapped and broke, causing the door to slam shut. Thankfully nothing was under it when that happened and no one was injured! But after noting the other positive reviews and that the company is nearby, I gave them a call at 8am the next day and they had someone out to me by 10am! They even called to let me know when they had someone about an hour out.
When the pleasant technician Chuck arrived, I showed him the broken spring and asked to check if anything else was damaged. I also mentioned if the garage door opener was broken I preferred to handle that myself. Not only did he *not* hassle or up-​sell me on an opener, he also pointed out since we had an «AR-​BE» sticker on our door (which I never noticed), the spring replacement service was $ 10 off!
About 20 minutes later, we had 2 brand new springs installed and the door moved as smooth as ever!
I would highly recommend this company for any garage door needs.

Unbelievable poor service!!! First was told I would get a call a half hour before they would show up. Instead I got a call when they were at my home. Next the technician spent less than one minute in my garage telling me he didn’t have the parts to fix the door. Then, he told me I needed a new door as well as an opener. Called Crystal Door instead, had them out the same day and problem was fixed in less than an hour for $ 125.00

I accidentally backed into my garage door (not paying attention and in a huge hurry … Ooppps) called arbe and the service was amazing. We shopped around but kept coming up with higher prices or just rude customer service. Abre was so incredibly nice and the new door is so beautiful. Highly recommend to everyone.

These guys know garage doors! Completely professional from the Girl who handled the call, to the service man who arrived promptly and with short notice (no one plans for these situations I’m sure). The polite and friendly customer service rep gave me a time frame and even an estimated cost. They were fast, explained the problem and it tured out my door issue was not as bad as I thought, so it was much less that I anticipated. The service man explained he the damage occurred, so we could avoid future issues. Wonderful people!