Burley Funeral Chapel

My father passed away April 13, 2014. Many years ago my mom &dad made and paid for their funeral arrangements with Burley Funeral Chapel. They set this up so that their wishes would be met so us children didn’t have to deal with this when the time comes. This «simple» process my parents thought of was anything but! Since I’m the contact person for my parents affairs I was the one dealing with the staff about my dad. I was asked to write up and answer the questions on a questionnaire not only did I fill out the paper work and email it back to them once I ended up sending It 3 times. Mind you the questions were already answered by my parents with their original paper work. What happened next was even worse my dad who had paid for his cremation was not cremated for 6 weeks after his death. During the time they had my dad I just assumed he had been cremated so I never asked them about it. When I still hadn’t received the death certificates that is when I called I was told he was being cremated that day. When I inquired why so long after his death they said that the doctor who did his exam didn’t write the correct name on the paper work and it took the hospital that long to send them corrected paperwork. I find it disrespectful to our family and my dad that things were not handled appropriately and we should have been notified of the error. Lastly, one of the other arrangements my parents made was once they cremated my dad his remains were to be mailed to the Navy so that he could be buried at sea. I was again asked to fill out some redundant paper work and they wanted me to enclose a $ 125.00 check??? I sent the paperwork back to them all filled out with a note stating that if they were going to charge me the $ 125 to send the remains even though my parents had it on their contract, that I would pick them up myself. I sent this email on a Wednesday and asked for a reply by that Friday. To this day 2+ weeks later I have not been contacted. Even though my mom has paid for her funeral arrangements with them there is no way I would ever use their services in the future.