Green Home Renovations

My boss used these guys to put a few windows in there house over a year ago. He said they had a direct approach without the b.s. So I had them come give me a bid. There wasn’t the usual sales deal just great easy to get info and a lot of options, We choose the product they said would work best for what I needed. It cost less than I anticipated from some other friends who have had there windows done. The installers were polite and really seemed to know what they where doing. I have recommended them to a few friends who have had good experiences as well. Nice people.

This company did a door-​to-​door cold sales call on us to sell us new windows. We had been wanting to replace our windows anyway, so they came at the right time. We set up a meeting for the following weekend. They showed up on time, and gave us the spiel on their windows. They quoted us a decent price and we ended up going for their offer, with the stipulation that if we discovered anything bad about them in the next 3 days, they deal was off. We checked their bond, and better business bureau rating, found no problems and decided to go with them.
The install crew did a good job installing the windows, and the windows at least so far seem to be good quality.
That said, we have one significant problem with them that I must say that I would not recommend them to anyone else at this point. We had agreed upon a specific type of door handle for the patio door. They said, yes, we will specify that on the order.
The patio door arrived with the wrong handle type, but they said they would rectify it within a couple of weeks. Well, two weeks went by and we didn’t hear anything from them. So I called. Matt Lively, one of the sales guys, called me back and said that not to worry that it would be just another week or so. Another couple of weeks go by and we don’t hear from them. So I again call, and this time Matt seems distracted and wants to get me off the phone… says he will call his boss and make sure it gets done. Well, you guessed it, several more weeks go by and nothing. So I call them again, and this time they don’t return my phone call at all. A couple of weeks go by again, so I leave another message on their machine, and again no response.
[update 6/​30/​2010] So I got a call from one of the two original sales reps, Allen (I don’t recall his last name). He wanted me to give a referral to a new client, and I told him how they hadn’t finished the job. He was surprised to hear it, and within a week he had resolved the missing door handle issue.
Apparently, their phone system had recently been switched so that calls that didn’t go to a specific extension when into a general message bin that no one was monitoring.
On top of that, the salesmen are all independent contractors (until they generate enough revenue to become a full partner), and so they have to rely on Green Home’s infrastructure to get information.
Allen was very apologetic for the miscommunication, and said that the owner was very sorry as well (though I didn’t hear from him directly).
Anyway, if you do decide to deal with these guys, be sure to keep track of the phone numbers of the salesmen that sold you the windows so that you can contact them directly, and bypass the home office.