Nu-Way Shoe Repair

This has to be the absolute worst experience I’ve ever had, for a simple fix.
«Call us before you come»
We were told within a week a zipper would be replaced. We called multiple times and were given the run around of when it would be done. It took nearly a month and a half to replace a zipper, or should I say…
«The zippers only glued on, do you have any running around to do?»
This was right from the guy working on the boot, as we were in the area and walked in and figured it would be done by now, he had only glued the zipper in place and never sewed it on! Not only was it not completed they could not find the boot at first and the lady at the counter had the worst attitude operating what looked to be a business, behind the piles of unorganized customers boots and jackets in front of the counter. When does a owner ask if the customer has any running around to do for the next hour because he didn’t complete the work? Especially with a snotty attitude. I’ve ever heard a owner talk to his counter lady about a customer like they do as if we’re not standing right in front of them and can’t hear them.
«We only accept cash»
I understand this is a small business issue but in 2015 everyone is accepting any form of payment if they’re a business with a storefront. I can almost guarantee if the IRS looked into this they would find unreported income.
«Jerk. Sicko. Clown. Total Nut.»
If you notice when you walk in they have a list of tickets from past customers who at first you think never picked up there stuff, but then experience the NuWay experience and understand it’s the lady behind the counter being a 10 year old. Also what’s the point of a ticket if you can’t find the item and the customer has to describe it for you?
«We are not your closet»
My closet would never look this way in a business that lays my bills, nor would I ever store customers property the way this business does, in piles. So thankful yes according to your ticket, this is not my closet and it never will be.
«Stay far far away from angry lady and old man.»
I would highly suggest avoiding NuWay as they don’t know the difference from a Steve Madden, or a donkey’s ass. The zipper replaced was cheap and not worth $ 30.00, as paying customers we wanted just to pay for it and get out with the shoe they’ve been holding, any proper business would of discounted the price or waived it for not being complete or taking so long.
Stay away from this hoarders wet dream and take it to a real shoe repair place. No professional business will treat you right if their shop is like the NuWay standard.
AVOID.
⁰⁄₁₀

Although the work is really good they lose things. My daughter brought a pair of boots in there last December, it took them until April to finish and now they lost them. He keeps telling her he’ll call but he never does, when she goes in he tells to come back Tuesday or come back Thursday, like she has all the time in the world to run back and forth to his store. This has beeen going on since December. In his defense he has cleaned up a few pair of her boots for free, but he won’t admit that he no longer has her boots for whatever reason. She works very hard for her money and he is taking advantage of her. She is too nice and won’t say anything but this is ridiculous! Update: ¹⁰⁄₂₀₁₅: So I am changing my review of this place to a five star. They found my daughter’s boots, did not charge her and were very gracious and apologized.

Great experience!!! I took my black Christian Louboutin Taclou ankle boots to Nu-​Way and they look great. I had them stretched. I also had Nu-​Way cut the leather and add a stretchy material! Nu-​Way did great! It looks like my boots came like this!
I also took my extremely dirty Burberry Canterbury tote! The suede in the middle of my handbag was filthy. Nu-​Way brought my purse from a brownish black color back to its original cream color.
Both items were done in 6 days for a great price!

Quality work for a great price! After having my dress shoes refurbished for years by the major Chicago shops or mailed away to Allen Edmonds, I was referred to this shop by a friend. Mike, the owner, did an excellent job with my dress shoes at nearly half the price. The shop is located 25 mins from my house and the drive was well worth it. Turn around time was very reasonable. I will definitely go back.

Love this place!!! Its a one stop spot for any of your repair needs. Mike, was the first and last face ive seen when dealing with this shop. I brought in my favorite pair of shoes that i thought would never have had a chance, but he was able to work wonders on them. I thought the price was a little hi at first, and it did take a couple of extra days to finish the work, but once i got them back it was all worth it… He does it all, shoes, purses, everything… just bring it in so he can give you a quote.